Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,189
chart
#510
All reviews
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Sept. 23, 2025
Leogen was a great help customizing a request on our website and was quick and thorough. Great support getting set up - thank you!
Sept. 23, 2025
Sept. 23, 2025
My $9 plan is no longer available and I can't access my reviews to export them because I've been paying monthly for the last 2 years but they are saying it's a free trial. The new plan is 4X the amount and I would like to use a new review app without being forced into their higher plans that do not work for my small business. After speaking to the rep, none of the info provided work and I still can't access the old reviews
Hey, I'm happy to clarify! You can always export your reviews from Loox, even after you've uninstalled. Additionally, Loox offers several different plans for stores at different stages of their Shopify journey, including a $12.99 plan for merchants who are just starting out. I’ve reached out to you via email, and I'm looking forward to helping you find the plan that works best for you. Best, Sara from Loox Support
Sept. 23, 2025
Loox is one of the best review apps I’ve ever used! It’s very easy to install and operate, allowing me to effortlessly collect real customer feedback and beautifully display it on my store. Since using it, I’ve clearly noticed an improvement in my conversion rate. What impressed me the most is the customer support team, especially George, who was incredibly patient and helpful in solving my issues and offering practical suggestions. It feels like I’m not just using a tool, but working with a reliable partner.
Sept. 23, 2025
Absolute Scam, it never really tell you that you have to pay 40$ every 300 orders you make. i pay over 300$ per month for this app without even knowing it
Hey, Thanks for taking the time to share your feedback. We do our best to keep our pricing as transparent as possible, with full details available on our website, Shopify listing, and in the app. I understand the recent charge came as a surprise. I’m happy to continue this conversation privately to walk you through your current plan and go over all the details. Best, Rotem from the Loox team
Sept. 22, 2025
I was so excited to get Loox set up and then I came across a minor snag. I went to the website and submitted the form for support. Within minutes Ken responded and with a few back and forths through email, he fixed my problem in less than 30 minutes. It's late where I am and I thought it wouldn't be until tomorrow that it would be answered, but here we are! Ken was awesome to help me so fast so I can now leave work. The app is beautiful, the functionality of it is awesome. I am beyond thrilled with Loox. Thanks Ken!
Sept. 22, 2025
Sept. 22, 2025
Sept. 21, 2025
Sept. 21, 2025
they have a really nice support theam, Leogen from the suopport-team helped me really fast and easy :)