Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,211
chart
#605
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Oct. 17, 2023
Jemuel was awesome! Immediately identified my issue and sent the perfect article to guide me on solving it. Great experience!
Oct. 17, 2023
Jan. 28, 2025
Thank you Aya for your amazing help. She could immediately help me to solve the issue I had and was super nice as well. Thank you so much!
Oct. 17, 2023
Less than 24 hrs and I already got a review and up sale from this service, well worth the money
Oct. 16, 2023
New to Loox, but the customer service team so far has been good. Quick responses and willing to help solve any issues you may have.
Oct. 16, 2023
Appreciate them adding needed features. The option to "Remove Imported Reviews" (sent in an email after you complete an upload) is super handy.
Oct. 16, 2023
On the basic plan you have to pay 10$ a month for the app's Branding to show up on absolutely every page. You're basically paying them to make them publicity. I asked customer service and no help was given apart from "just pay us 40$ a month instead"
Hey, Lilach from the Loox team here :) We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan provides you with access to all of Loox widgets and customization options, as well as sending review request emails to collect reviews for your store. While our Scale plan has everything you need to grow your business and increase sales. In any case, I reached out to you privately to continue our conversation and find the best plan that fits your needs and budget!
Oct. 15, 2023
They're literally stealing money with their plans. Our store got charged $400 last month for a plan we didn't choose.
Hey, Rotem from the Loox team here. While I understand it's stressful to get a charge you weren't expecting, the plan and its pricing were presented and approved by your team and no money whatsoever was taken without prior approval of the plan's terms. Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription. Since our plans are designed to scale with you, they include additional charges that are based on your usage of the system each month. The charges you are referring to are usage fees which were triggered through the use of the system as mentioned in the subscription's terms. We completely understand that costs are a big part of every merchant's decision about which apps to use and we've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you personally to explain the situation further and to find a resolution with you.