Loox: Product Reviews App & AI
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Rating
4.8
feedback
7,519
chart
#398
All reviews
Review RSS Feed
July 11, 2023
Great app very fast support, Mara was so helpful and speedy with my request! I always recommend this app with how well and seamlessly integrates with Shopify.
Store
Tacticpaw
Using app
About 13 hours
July 10, 2023
Used it for months, but then they randomly started charging me a $35 usage fee on top of the subscription fee. On top of that, the app randomly stopped working for 2 days and I couldn't import reviews - then days later all of the reviews I tried importing all came flooding in. By that point, I had already moved on to AliReviews instead. Much better review app.
Store
Enchantify
Using app
3 months
Hey, Lilach from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I can see you were subscribed to our Growth plan, which starts at $34.99/month. This plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This is our most popular plan, and is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. If you experienced anything out of the ordinary regarding your setup, please let us know. We'll gladly investigate further and ensure you get up and running as soon as possible. I’ve personally reached out to you and am happy to continue the conversation with you privately.
July 10, 2023
We love the Loox app and their customer service team is top notch! Thank you Tamarry for your quick help in solving our tech issues. We are planning to stick with Loox for the foreseeable future.
Store
Flush Packaging
Using app
6 months
July 10, 2023
Sehr einfache integration im shop sieht meiner meinung nach auch sehr schön aus, gefällt mir sehr die app.
July 10, 2023
So easy to use compared to other apps I tried. Does everything you need and very customer friendly
July 10, 2023
Great app! It boost our conversion rate extremely good! Happy that we introduced this in our online shop.
July 9, 2023
Just installed it but love it so far! It seems easy to use and I love that you can customize almost everything.
July 8, 2023
Excelente App, estoy muy contenta con los resultados. Es amigable, fácil de usar y con funciónes para aumentar ventas que si funcionan. La recomiendo 100%, muchas gracias!
July 7, 2023
Great customer service from Lilach! I really appreciated her help. Thank you very much
July 7, 2023
Excellent customer service and very prompt replies. Would highly recommend for a good quality and affordable reviews app!
July 7, 2023
Great so far. The app is really easy to set up and use. We got an up sell in the first 10mins of launching the Loox app.
July 6, 2023
Love how it's so easy to set and forget it and watch the reviews come in! Super fast to implement and easy to use.
July 6, 2023
Easy integration into Shopify, gave our website a good boost for referrals and upsells. We have high hopes for the future of Loox integrated into our business.
July 6, 2023
Lilach was awesome at getting our review widgets set up in no time! I am not a coder and I glaze over at the thought of opening up Shopify theme pages and trying to figure out where to insert code etc. LOOX made it easy with their awesome technical support!
July 5, 2023
loox got me 1 upsell and already paid for itself. wont be removing this app from my store anytime soon
July 5, 2023
Sehr einfach zu bedienen. Super Möglichkeiten. Habe sie gerade installiert und bin total überzeugt davon. absolut empfehlenwert!
July 5, 2023
Mega einfache Bedienung, schönes und anpassendes Design, hilft die Conversion Rate in deinem Shop zu erhöhen!
Jan. 29, 2024
This app works flawlessly. Ratings and reviews look amazing on my website. Had an issue on review display order and Chester solved it really fast and was very kind to me. Recommended!
July 4, 2023
Really helpful support when needed Lilach was able to sort my issue within the hour! Would recommend this app to anyone who is unsure which app to choose the support is very good.
July 3, 2023
this app will drain your money, there is no way to setup a spending limit for automatic reviews they will keep charging you 28dollars per 300 emails which is really expensive, I can't find anyway to stop these automatic reviews.
Hey, Tamarry from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months, you automatically pay less. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. All our plans, including those for larger-scale stores, have an extremely high ROI. I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.