All reviews

Rating Breakdown

  • 5
    94% (6,803 ratings)
  • 4
    3% (233 ratings)
  • 3
    0% (32 ratings)
  • 2
    0% (22 ratings)
  • 1
    2% (123 ratings)

Reviews with Text

  • 80% (5,745)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 13, 2022

Prompt responses, great customer service. Lilach was a pleasure to work with! And the app itself is great, too.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 5, 2024

Happy about Jodel's support. It took a while to answer my question, but we got there in the e nd.

Using app

About 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 12, 2022

top. Super efficae et rapide. Immédiatement donne de la crédibilité à vos produits. Bref je recommande

Store

Tao-K9

Using app

21 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 12, 2022

Very good review marketing app, easy to use. It is really needed for those who are engaged in e-commerce.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 11, 2022

great app to have on my Shopify store. good price. great return rate. the simpleness of use is amazing

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2022

awesome! etg wetgh wrt ht34h wrt4hwrthnt yrjrwythnjrwtyghnwrtyhj26ythnbwrgdefbwrt hnbwrthnwrtghwrthwrtyhj

Store

R-Soaps

Using app

29 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 9, 2022

Make sure you read the fine print.. Their plans are sneaky and you'll end up paying basically 0.10$ per email sent out. Can easily set this up in Klayvio for 1/10th of the price. Better review apps out there for a fraction of the cost 1/5

Using app

About 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hey, Amit from the Loox team here :) ​ I'd be happy to help and address your concern! ​ Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. ​ ​This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ This payment model is listed both on our Plan selection page as well as on the Shopify app store. ​ We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ With that in mind, I'd be more than happy to go over your account and see how you can get more out of Loox. ​ I have reached out to you privately to continue this discussion.

5 / 5 Share

Dec. 9, 2022

Great flexibility and user friendly. Good Customization features as well. Loox is wonderful and the cost is fair.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 9, 2022

me gusta por que a ayudado a que mi negocio tenga mas ventas, la gente confia mas en tu tienda si usas reseñas

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 9, 2022

Great review app! It interacts beautifully within your site once you customize it to your liking. Also have been receiving lots more photo reviews since switching to Loox.

Store

Jahno

Using app

1 day

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 8, 2022

SO far so good! I like that they have an affordable monthly fee for the lowest level. It's also nice to have a logo option on the email for that level.

Using app

10 minutes

Total reviews

2

Average rating

4.5

5 / 5 Share

Dec. 8, 2022

We use Loox on our website and we get tons of reviews. We are so happy to have it and we have recommended it to other Shopify users.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

Very supportive support team and prompt assist. A big thumbs up to Loox and high recommended. Great value of services and functions

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

Excelente, muy satisfecho con la App y sus integraciones. Vale la pena cada dólar pagado. Pruébenla.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 8, 2022

Excellent customer service and review options. We just switched over from another app and can tell we made the right decision!

Using app

About 19 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

June 21, 2025

Loox is a fantastic review app, the interface is clear and easy to use, review request emails are great and customisable & customer support is very responsive. I have received so many more reviews since installing Loox, highly recommend

Using app

7 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

I contacted customer service and Rain wrote me within 5 minutes of sending the email. He solved my problem in that email and followed up with additional help. This was the best customer service I’ve ever experienced.

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

Support was very helpful! Thank you

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

Chester and Jodel responded super fast with really thorough answers including screenshots. Thanks!!!!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 7, 2022

I love the app, but so far, my approve button is greyed out, so I can't actually publish the reviews to my website, please advise.

Using app

9 days

Total reviews

2

Average rating

5.0

Developer Reply

Hey, Amit from the Loox team here! I've reached out to you privately to assist you further :)