Loox: Product Reviews App & AI

Hey, Yael from the Loox team here. I’m sorry to hear that your experience with our support team wasn’t what you expected. We aim to provide top-notch service, so it's disappointing to know we didn't meet that standard this time. If you're open to it, please reply to the email we sent - we'd love the chance to make things right.

Hey, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. At Loox, we take great pride in offering an app that provides a great return on investment and attentive, high-quality support. I’ve also reached out to you privately so we can better understand what went wrong and work on making things right. Your satisfaction is very important to us, and we’d truly appreciate the chance to improve your experience. Best, Omer V Loox Support

Hey, I'm sorry to hear about your recent experience with Loox. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases. We've reached out via email to clarify everything with you and address any concerns you might have. Please feel free to reply whenever it’s convenient - we’re here to help. Thanks, Amit from the Loox team

Hey, I'm sorry if our pricing wasn't quite what you were looking for. I noticed you've selected the Unlimited plan, which is our highest-tier option. We’ve designed several pricing tiers, including our affordable Beginner plan, to support businesses at different growth stages. I’ve reached out via email to go over our plan options with you and answer any questions you may have. Please feel free to reply whenever it’s convenient. We’re here to help. Thanks, Amit from the Loox team

Hey, Loox offers several different plans for stores at different stages of their Shopify journey. Our Beginner plan is designed for stores who are starting their journey to help them grow their business- but this plan will never block your access to your Loox account. You can always access your admin and continue to manage your reviews. I've reached out to you privately via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Sara Loox Support

Hey, I’m sorry to hear that our pricing didn’t quite meet your expectations. Loox offers a range of pricing tiers - including our affordable Beginner plan- designed to support businesses at every stage of growth. Our goal is to deliver high value no matter where you are on your journey. As I wasn’t able to locate your store to follow up privately, feel free to reach out to our support team at [email protected], which is available 24/7, and will be happy to assist you in exploring the plan that works best for you. Thanks, Amit from the Loox Team

Hey, we're sorry to hear that your experience with Loox so far has not been what you expected- we're here to make things right. Loox is built with performance in mind and utilizes a CDN (content delivery network) to serve scripts and photos. In addition, to make sure Loox elements don't affect your loading times, Loox only starts loading after the page is fully loaded. Regarding UX, we pride ourselves on our user-friendly, set-and-forget admin. I've reached out to you privately to hear more of your feedback and make sure we make things right, and I look forward to continuing the conversation there! Best, Sara F Loox Support

Hey, I’m sorry for the confusion around the plan selection process—it sounds like something didn’t work as it should have. While Loox doesn’t offer a 9 Euro plan, we’ve designed several pricing tiers, including our affordable Beginner plan ($12.99 per month), to support businesses at different growth stages. Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. I’ve reached out via email to go over your plan selection and answer any additional questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Molly from the Loox team

Hey, we're sorry to hear about your experience with our support team. We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. Google has a clear list of requirements needed to display your reviews on Google Shopping. While we can't change Google's guidelines, we're always happy to guide merchants on how to meet the requirements listed by Google. I've reached out to you via email to guide you on next steps to getting your integration up and running. Please feel free to reply whenever it’s convenient, we’re here to help! Best, Omer from Loox Support

Hey, Thank you for your feedback, and I’m sorry to hear about your recent experience with Referrals. I'd be happy to clarify this! Referral discount codes that were created can still be used in your store even after disabling the referral program and need to be manually deactivated within Shopify. I’ve reached out via email to guide you through deactivating these codes and to answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help! Thanks, Amit from the Loox team

Thanks for taking the time to share your feedback. Loox offers several plans to support stores at different stages of their Shopify journey. The Beginner plan is designed to help newer stores get started and grow. I’ve reached out via email to help you go over your current plan and make sure you’re set up with what works best for your store. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Dolev from the Loox team

Hey, I'm sorry if our pricing wasn't quite what you were looking for. With Loox, you can choose the plan that best suits your merchant journey and business scale. Our goal is to make sure that every store gets value from Loox, regardless of plan. I’ve followed up via email in case you'd like help reviewing your current plan or finding a better fit. We’d love the opportunity to make things right. — Dolev from the Loox team

I’m sorry to hear that the recent charges came as a surprise. Loox follows Shopify’s app charges and billing cycles policy - as long as Loox remains installed on your store, Shopify will continue to generate app charges. I noticed that Loox is currently still installed on your store, which is why these charges are still appearing. I’ve reached out via email to walk you through the uninstallation process and would be happy to continue the conversation there and address any additional concerns you may have. Thanks, Amit from the Loox team

Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.

Hey, Thanks for taking the time to leave a review. I’m sorry to hear about your recent Google Merchant Center suspension. I see that the Google Shopping integration was not yet set up for your account, which means no information was sent to Google on behalf of your store. Our Google Shopping integration is available from the Scale plan and up. If you’re open to it, please reply to the email we sent - we'll be happy to guide you through the integration and address any concerns you may have. Thanks, Amit from the Loox team

Hi, thank you for taking the time to share your feedback. I’m sorry to hear that the recent charge came as a surprise. We always aim to keep our pricing transparent, with details available on our website, Shopify App Store listing, and within the app. Regarding exporting your reviews, I can see that my colleague has already replied to your email with instructions and attached your reviews file. I’ve also reached out to you directly via email so we can help resolve this for you. Please feel free to reply whenever it’s convenient. We’d truly appreciate the opportunity to assist further.