Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
22,014
chart
#260
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July 19, 2024
muito caro
Hey, Sara from the Loox team here. I see we've reached out to you previously to provide assistance, but didn't receive a response from you. In case you didn't see our message, I've reached out to you again via email to provide further assistance. I look forward to continuing the conversation there.
June 6, 2024
import review function doesn't work and support is inexistent, no reply after days waiting and multiple emails sent.
Hey, Rotem from the Loox team here. Thanks for sharing your experience. I can see we have communicated about this issue through email. If you need any further assistance, our support team is available 24/7 and always happy to help!
May 27, 2024
You've introduced an incredibly expensive scaling fee, and we're paying you more than we pay for Shopify infrastructure. Something like this is never acceptable. I'm deleting the app before the last day and moving to a different app. I don't think I'll use it anymore
Hey, Rotem from the Loox team here. Loox offers various plans to fit stores of all sizes and budgets. All plans are designed to provide extremely high ROI on the price by increasing customer conversion and retention. I’ve personally reached out to you regarding your plan to find the best fit for your business, and I'm happy to continue the conversation with you privately.
May 26, 2024
Worst app ever, when you choise a low star raiting in their app, they send you to a feedback page, but when you choose a higher star they send you here. Dont use this app they will over charge you!
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. All of the details of the plan are present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. In any case, our support team is available 24/7 and always happy to help!
May 25, 2024
I’ve been facing significant challenges with Loox. What was anticipated to be a seamless integration escalated into an array of issues and considerable time loss. To begin with, the process of embedding reviews on my website was anything but straightforward. Despite meticulously following the provided instructions, I encountered numerous problems. Hours of troubleshooting yielded little success, and the assistance from Loox was, at best, ineffective. Rather than offering viable solutions, their advice was to revert to the previous code upon encountering errors. Presently, although the ratings are visible, new complications have arisen. The “Choose Option” button is absent from certain collections, and the product cards are misaligned on mobile devices. Furthermore, the ratings are spilling out of the product cards. This ordeal has been profoundly disheartening. I had high expectations from a service that’s marketed to simplify, not complicate, operations.
Hey, Rotem from the Loox team here. I'm genuinely sorry to hear that your experience with Loox was not as you expected. I'd be happy to assist you in continuing to set up Loox on your store. I noticed that you've already uninstalled Loox. I've contacted you privately via our support email, and I'd love to schedule a call at your convenience so we can look into it together and ensure everything is sorted out to your satisfaction.
May 23, 2024
I got charged for this app when reactivating my shopify store after 2 years! Please refund me
Hey, Sara from the Loox team here. When a store is unfrozen, Shopify automatically triggers app charges for apps that weren't uninstalled before freezing the store. We're sorry for the inconvenience, and have reached out to you privately via email about your refund. I look forward to continuing the conversation there :)
May 19, 2024
I have been extremely disappointed with the service provided by Loox. The technical support team lacks initiative and seems unwilling to go the extra mile to assist their clients. Despite having the capability to offer better solutions, they prefer to take the easy way out, leaving customers to deal with cumbersome workarounds. Overall, the support and service have been subpar and have not met our expectations.
Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. Our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible. I’ve reached out to you privately through the email associated with your store.
May 16, 2024
I uninstalled during the free trial, and still got charged! Wow, just wow!
Hey, Sara from the Loox team here. I see that you've already uninstalled Loox. Sometimes app charges are automatically triggered before an app is removed and are therefore still included in your invoice. I’ve reached out to you privately via email about your refund :)
May 6, 2024
为什么不能取消订阅了？一直扣费 都没有取消的入口
Hey, Shany from the Loox team here. I see that you removed the app. It might be that an app charge is already included in an invoice before the app is removed and, hence, still appears after it is uninstalled. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
April 26, 2024
Scammers, they tricked my company to switch to their "Scale" plan with the promise for more features for the same price. In the end, i paid double what i paid before for THE SAME features even less. Stopped using their app, removing it from all my 3 stores. Now, you scammed me with small amount but lost 3 stores that use to pay you for years. My advise, go to Judge me - same features, but better price and support.
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. All of the plan's details are clearly present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. In any case, our support team is available 24/7 and always happy to help!
April 24, 2024
até pra cancelar nao presta e app porcaria
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
April 24, 2024
LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price. Now if you send more than 300 emails per month your price is $79, up from $35! And for what? When Judge Me offers the same features, even more for just $15. Removing Loox, been using it for years. What shocked me is when i contacted them, they didn't even care that they scammed me and refused to refund. I'm going to report that to shopify. They are not transparent when they ask you to migrate. You are not represented with all facts prior the switch.
Hey, Tal from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Looking at our previous conversations, I see that we did not advise you to upgrade your plan, and when you inquired about it, we offered you the option to downgrade back to your previous plan. All of the plan's details, including the usage-based pricing model, are clearly present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.
April 22, 2024
Biggest mistake i ever made on shopify just to installed this App! once you subscribe there is no way out! even if it says uninstalling app from shopify store will be automatically unsubscribe ! thats not true ! billing keeps coming ! no answer from support or email! its discusting!
Hey, Lilach from the Loox team here :) It might be that an app charge is already included in an invoice before the app is removed and, hence, still appears after it is uninstalled. I see that we had a conversation with you regarding this charge. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
April 9, 2024
Es horrible, cuando desinstalen la aplicación les van a hacer un cobro de 9 dólares, aun no tengo respuesta acerca del reembolso. Instalen otra aplicación.
Hey, Tamarry from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I can see that one of our team members addressed your concern. In any case, I’ve personally reached out to you to continue the conversation with you privately and see if there's anything else I can assist you with.
April 3, 2024
I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings. Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, an incident occurred earlier this year when I was organizing my bills and discovered that they had charged me twice in a month. I immediately contacted their customer service team. After sending an email, I received a generic reply stating that they would get back to me as soon as possible. However, I waited for a week and still hadn't received any response. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing and expense records, hoping that they could help me get in touch with the app developer. Currently, I am still waiting for a response from them. Today, as I started organizing my bills for March, I couldn't help but feel disheartened by their indifference. As a long-term user, I feel that my concerns have not been handled properly, and their cold treatment of my difficulties raises the question of how they would treat new users. Believe me, it is crucial to exercise caution before installing an app because it not only embeds code into your store but also affects all subsequent sales processes. When you want to change an app, it is not as simple as uninstalling it. You need to consider the closed loop of customer purchasing cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the loading speed of your store. In conclusion, I am unsure if I should continue using their app. I am genuinely worried that they might occasionally overcharge me on my credit card, which deeply saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.
Hey, Tamarry from the Loox team here :) Shopify manages all app charges and billing cycles according to their policy here. I can see that we replied to your question on the day it was submitted. In any case, I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
March 14, 2024
Una basura, no se entiende nada.
Hey, Tamarry from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I’ve personally reached out to you and am happy to continue the conversation with you privately.
March 12, 2024
trop cher
Hey, Lilach from the Loox team here :) Loox offers several different plans for stores at different stages of their Shopify journey. We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect. Our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
March 11, 2024
bukadar zor bi uygulama olamazzzzzzzzz
Hey, Rotem from the Loox team here. Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store. I’ve reached out to you privately through our support. In any case, our team is available 24/7 and always happy to help!
March 8, 2024
I have purchased a plan for 39.99 USD just to check the app, but suddenly they have charged 222 USD on my card, i was totally clueless why they have charges my 222 USD. they have the reason that as the installed limit was 300 orderes you have received 1237 orders this month so they have multiply their amount to 160$ and other 39.99 USd charged for basic app...OMG total shit show....i wish i can send -1 star to them...i will definitely pass this issue in our Shopify community so they will also keep away from loox app. I want my amount back, i have send them email too as they dont have any live support.
Hey there, Sara from the Loox team here. While we understand how stressful it can be to receive an unexpected charge, our pricing plans are fully transparent and are outlined in several places throughout the subscription process. I've reached out to you privately via email and look forward to continuing this conversation there :)
March 7, 2024
is to expensive . for example for 761 orders we payed 160 $ with 0 revenue and 11 reviews collected.
Hey, Tal from the Loox team here :) Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. I’ve personally reached out to you I'm happy to continue the conversation with you privately.