Loox ‑ Product Reviews App
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0 support , no clues how app works , worst app, cant add images, cant edit reviews.
It’s terrrbly expensive and I hate paying so much for this app. I had to cancel it today
La app ha dejado de funcionar y no puedo comunicarme con el equipo loox
Hey, we’re sorry you didn’t receive the level of support we aim to provide and we’d love the chance to make it right. We’ve reached out to you via email where we'd be happy to continue assisting you and address any of your concerns.
Hi ProjectorScene, Thank you for sharing your feedback. I’m sorry to hear your experience with Loox wasn’t as positive as we’d hoped. I’ve just sent you an email so we can look into this together. Please reply whenever it’s convenient, and we’ll do our best to assist. Thanks, Omer from the Loox Support team
sizin gelen siparişlerle ne işiniz olabilir acaba 500 siparişle sınırlandırıyorsun berbat bir uygulama
Hey, Thank you for taking the time to share your feedback. At Loox, we always aim to be as transparent as possible; all plan details are clearly outlined on our website, Shopify app listing, and within the app itself. Our Beginner plan is designed to support growing stores and help them get the most value as they scale. I understand that this was not what you expected. If you're open to it, we'd love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we'll do our best to make things
My $9 plan is no longer available and I can't access my reviews to export them because I've been paying monthly for the last 2 years but they are saying it's a free trial. The new plan is 4X the amount and I would like to use a new review app without being forced into their higher plans that do not work for my small business. After speaking to the rep, none of the info provided work and I still can't access the old reviews
Hey, I'm happy to clarify! You can always export your reviews from Loox, even after you've uninstalled. Additionally, Loox offers several different plans for stores at different stages of their Shopify journey, including a $12.99 plan for merchants who are just starting out. I’ve reached out to you via email, and I'm looking forward to helping you find the plan that works best for you. Best, Sara from Loox Support
Absolute Scam, it never really tell you that you have to pay 40$ every 300 orders you make. i pay over 300$ per month for this app without even knowing it
Hey, Thanks for taking the time to share your feedback. We do our best to keep our pricing as transparent as possible, with full details available on our website, Shopify listing, and in the app. I understand the recent charge came as a surprise. I’m happy to continue this conversation privately to walk you through your current plan and go over all the details. Best, Rotem from the Loox team
This never happened, but i have sent them few messages to add reviews star icons, but they are not responding...
Hey, Yael from the Loox team here. I’m sorry to hear that your experience with our support team wasn’t what you expected. We aim to provide top-notch service, so it's disappointing to know we didn't meet that standard this time. If you're open to it, please reply to the email we sent - we'd love the chance to make things right.
mal
Hey, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. At Loox, we take great pride in offering an app that provides a great return on investment and attentive, high-quality support. I’ve also reached out to you privately so we can better understand what went wrong and work on making things right. Your satisfaction is very important to us, and we’d truly appreciate the chance to improve your experience. Best, Omer V Loox Support
The app looks great though it doesn't have a profanity filter meaning all reviews effectively need to be manually reviewed if you don't want to be caught out.
kann meine Bewertungen nicht verwalten nur weil ich über 500 bestellungen erhalten habe
Hey, Loox offers several different plans for stores at different stages of their Shopify journey. Our Beginner plan is designed for stores who are starting their journey to help them grow their business- but this plan will never block your access to your Loox account. You can always access your admin and continue to manage your reviews. I've reached out to you privately via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Sara Loox Support
This is a pitfall and it's very expensive.
Hey, I’m sorry to hear that our pricing didn’t quite meet your expectations. Loox offers a range of pricing tiers - including our affordable Beginner plan- designed to support businesses at every stage of growth. Our goal is to deliver high value no matter where you are on your journey. As I wasn’t able to locate your store to follow up privately, feel free to reach out to our support team at [email protected], which is available 24/7, and will be happy to assist you in exploring the plan that works best for you. Thanks, Amit from the Loox Team
1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people. But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed. 2) Also, the UX on the back-end is quite terrible.
Hey, we're sorry to hear that your experience with Loox so far has not been what you expected- we're here to make things right. Loox is built with performance in mind and utilizes a CDN (content delivery network) to serve scripts and photos. In addition, to make sure Loox elements don't affect your loading times, Loox only starts loading after the page is fully loaded. Regarding UX, we pride ourselves on our user-friendly, set-and-forget admin. I've reached out to you privately to hear more of your feedback and make sure we make things right, and I look forward to continuing the conversation there! Best, Sara F Loox Support
me lanza directamente al plan mas caro , no me permite elejir el plan inicial, sois muy listos, dime como accedo al plan inicial de 9 euros
Hey, I’m sorry for the confusion around the plan selection process—it sounds like something didn’t work as it should have. While Loox doesn’t offer a 9 Euro plan, we’ve designed several pricing tiers, including our affordable Beginner plan ($12.99 per month), to support businesses at different growth stages. Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. I’ve reached out via email to go over your plan selection and answer any additional questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Molly from the Loox team
This review pains me because loox has been such an instrumental part in my companies growth but their is a horrendous referral glitch that has cost my company over 50,000 in free sales this month. Upon further review these were mainly fraudulent. I have begged loox to turn off the referral feature but they said it is not possible. I have two companies both doing well over a million a month and am going to hope that writing negative reviews actually will get some traction. You guys used to rock but need to address this issue as it is costing my company far too much money.
Hey, Thank you for your feedback, and I’m sorry to hear about your recent experience with Referrals. I'd be happy to clarify this! Referral discount codes that were created can still be used in your store even after disabling the referral program and need to be manually deactivated within Shopify. I’ve reached out via email to guide you through deactivating these codes and to answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help! Thanks, Amit from the Loox team
al principio funciona genial, pero no me gusta que te obligue básicamente a contratar un mejor plan. No existe una opción de menor cantidad de reseñas, sino que te obliga a ir por un plan más caro.
Thanks for taking the time to share your feedback. Loox offers several plans to support stores at different stages of their Shopify journey. The Beginner plan is designed to help newer stores get started and grow. I’ve reached out via email to help you go over your current plan and make sure you’re set up with what works best for your store. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Dolev from the Loox team
Price is too high.
Hey, I'm sorry if our pricing wasn't quite what you were looking for. With Loox, you can choose the plan that best suits your merchant journey and business scale. Our goal is to make sure that every store gets value from Loox, regardless of plan. I’ve followed up via email in case you'd like help reviewing your current plan or finding a better fit. We’d love the opportunity to make things right. — Dolev from the Loox team
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