Loox ‑ Product Reviews App

Hey, thank you for your feedback, and I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. If you’re open to it, we’d love to continue the conversation and address your concern. Just reply to the email we sent privately, and we’ll do our best to make things right.

Hey, Thanks so much for bringing this to our attention. We’ve reached out privately to go over your current plan with you and share more details. We’re always happy to help if anything is unclear.

Hey, we’re sorry to hear your experience didn’t meet expectations. We’d really appreciate the opportunity to learn more about your time with us and make things right. We’ve reached out via email - you’re welcome to reply whenever it’s convenient.

Hey, I’m sorry if there was any confusion about the charges. We want to make sure our pricing is straightforward and transparent. We’re committed to offering tools that truly support your growth - helping you attract more customers, increase conversions, and inspire repeat purchases. We're sorry your experience didn’t reflect that. I’ve reached out via email to go over your plan with you and answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!

Hey, thank you for sharing your feedback. I am sorry the recent charge came as a surprise. We aim to keep pricing clear and easy to review across our site, our Shopify listing, and inside the app, and we focus on delivering meaningful value through tools that help bring in new customers, raise conversions, and encourage repeat purchases. I reached out by email to review your plan together and answer any questions you may have. You are welcome to reply whenever it is convenient.

Hey, we’re sorry you didn’t receive the level of support we aim to provide and we’d love the chance to make it right. We’ve reached out to you via email where we'd be happy to continue assisting you and address any of your concerns.

Hi ProjectorScene, Thank you for sharing your feedback. I’m sorry to hear your experience with Loox wasn’t as positive as we’d hoped. I’ve just sent you an email so we can look into this together. Please reply whenever it’s convenient, and we’ll do our best to assist. Thanks, Omer from the Loox Support team

Hey, Thank you for taking the time to share your feedback. At Loox, we always aim to be as transparent as possible; all plan details are clearly outlined on our website, Shopify app listing, and within the app itself. Our Beginner plan is designed to support growing stores and help them get the most value as they scale. I understand that this was not what you expected. If you're open to it, we'd love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we'll do our best to make things

Hey, I'm happy to clarify! You can always export your reviews from Loox, even after you've uninstalled. Additionally, Loox offers several different plans for stores at different stages of their Shopify journey, including a $12.99 plan for merchants who are just starting out. I’ve reached out to you via email, and I'm looking forward to helping you find the plan that works best for you. Best, Sara from Loox Support

Hey, Thanks for taking the time to share your feedback. We do our best to keep our pricing as transparent as possible, with full details available on our website, Shopify listing, and in the app. I understand the recent charge came as a surprise. I’m happy to continue this conversation privately to walk you through your current plan and go over all the details. Best, Rotem from the Loox team

Hey, Yael from the Loox team here. I’m sorry to hear that your experience with our support team wasn’t what you expected. We aim to provide top-notch service, so it's disappointing to know we didn't meet that standard this time. If you're open to it, please reply to the email we sent - we'd love the chance to make things right.

Hey, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. At Loox, we take great pride in offering an app that provides a great return on investment and attentive, high-quality support. I’ve also reached out to you privately so we can better understand what went wrong and work on making things right. Your satisfaction is very important to us, and we’d truly appreciate the chance to improve your experience. Best, Omer V Loox Support

Hey, Loox offers several different plans for stores at different stages of their Shopify journey. Our Beginner plan is designed for stores who are starting their journey to help them grow their business- but this plan will never block your access to your Loox account. You can always access your admin and continue to manage your reviews. I've reached out to you privately via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help! Best, Sara Loox Support

Hey, I’m sorry to hear that our pricing didn’t quite meet your expectations. Loox offers a range of pricing tiers - including our affordable Beginner plan- designed to support businesses at every stage of growth. Our goal is to deliver high value no matter where you are on your journey. As I wasn’t able to locate your store to follow up privately, feel free to reach out to our support team at [email protected], which is available 24/7, and will be happy to assist you in exploring the plan that works best for you. Thanks, Amit from the Loox Team