Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
20,959
chart
#277
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March 12, 2024
不太会使用
Hey, Tamarry from the Loox team here :) Our support team is always happy to help! I’ve personally reached out to you and am happy to continue the conversation with you privately.
March 3, 2024
The app is really great: easy to install, easy to customize, fun to work with - and super fast loading in the frontend. I would have loved to work with it, but decided against it for two reasons: A) It is not possible to show the full name of the reviewer. I understand that Loox wants to give the reviewer "privacy" – but I find it not very trustful in shops when the name of the reviewer is shortened. B) The pricing is insane! You basically need the 39$ plan if you want to customize it to your needs – while other apps cost only a half or third. I really would love to work with Loox. If there may come a time when the pricing is more affordable for smaller shops like mine – let me know and I'm in.
Hey, Sara from the Loox team here :) Thank you for your valuable feedback! I've reached out to you privately via email and look forward to continuing the conversation there.
March 3, 2024
Average app with features covered in a lot of the other review apps for a lot less. If you exceed a certain amount of orders on their scale plan, they will charge you $40 extra for an additional 300 orders. Ended up paying something like $190 this month which is crazy expensive when Judgeme does all this for a 1/10th of the cost. Also, when you click under 4 stars when reviewing their app on their app, it sends you to their own custom form. 4 and over it sends you to shopify, that's why their reviews are inflated. Overall, the app has a lot of great features and works well with integrated referrals which is useful. Just wish pricing was a little more transparent rather than hiding it in an info icon.
Hey, Sara from the Loox team here :) Thank you so much for your feedback. We understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately via email and am looking forward to continuing the conversation with you there!
Feb. 18, 2024
Feb. 1, 2024
Dec. 6, 2023
No option to export reviews, over all nice app.
Hey, Lilach from the Loox team here :) You can definitely export your reviews to a CSV file! This can be done by heading over to the "Manage reviews" tab and clicking "Export all reviews to .csv file" link. In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise.