Loox ‑ Product Reviews App
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Used this app to get product reviews along with pictures (landscape and portrait). Love the fact that the app smartly arranges them based on type of image or video. Easy to use and plenty of other functionality, a little pricey but great for shops that need a customized branding and aesthetic. Edit (Nov. 2nd 2025) - Their customer service doesn't seem to care that some basic features like your hard earned reviews don't integrate well with Google Ads/ shopping. After turning on the feature for a month, had to reach to their CS who casually suggested some updates and said now need to wait for another 4 weeks. Maybe they could've asked to do this from the beginning?
Hey, I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. The Google Shopping integration requires approval directly by Google, which can take up to 4 weeks to complete. We appreciate your patience while this process finalizes. We’ve reached out via email to go over this in more detail with you and answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!
A bit expensive but definitely the best review app in the Shopify App store! Would recommend it to everyone!
So far so good, just got it all installed and was pretty straight forward so we will see how it goes!
I would give their product reviews 5 stars, but because it doesn't work for seller ratings as well I have to give it only 3 stars. It works really easy for us and the customer, and having images with the reviews is awesome. Not having the ability to go backwards to get past reviews is a miss as well.
Hey, Amit from the Loox team here :) Generally speaking, Loox supports sending review request emails to your customers who purchased before Loox was installed going back up to 90 days, free of charge! That way you can jumpstart your store's social proof with reviews from previous happy customers, and increase conversion rates! In addition, if you have any reviews you previously collected, we also support importing those reviews using our CSV spreadsheet template. In regards to seller ratings, Loox currently supports product reviews alone in order to concentrate our efforts on increasing conversion rates on the product pages and creating strong social proof that will convince customers to buy your products. With that being said, we're constantly looking for new ways to improve our product and we take our users feedback and requests into deep consideration! If you can elaborate on the reason you need seller ratings in addition to product reviews, please feel free to contact our support with any suggestions you have. In any case, our support team is always happy to help with any issue you might be facing. Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise further :)
At first i loved the app but i started to notice the layout of reviews isn’t very impressive. It would be great if all the reviews were on the same row and not haphazard. It’s very tacky. It would also be great if users can select the reviews they want to see( ie most recent or based on the number of stars) other than this it’s a great app but i’m a sucker for design and this one is not so great in that aspect.
It has multiple functions. However, there are some disadvantages. The layout cannot be changed or placed in a row. Each review can only put one picture.
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