Loox: Product Reviews App & AI
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Rating
4.8
feedback
7,593
chart
#536
All reviews
Review RSS Feed
Dec. 3, 2025
The app is overpriced and charges additional fees during use without clear notice. I don’t recommend it.
Hey, I’m sorry if there was any confusion about the charges. We want to make sure our pricing is straightforward and transparent. We’re committed to offering tools that truly support your growth - helping you attract more customers, increase conversions, and inspire repeat purchases. We're sorry your experience didn’t reflect that. I’ve reached out via email to go over your plan with you and answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!
Dec. 3, 2025
Honestly Very pleasantly suprised by this app, their customer service is also great. Very quick to answer. This is so far the one app i believe everyone should be using!
Dec. 2, 2025
Dec. 2, 2025
Dec. 2, 2025
Dec. 1, 2025
Dec. 1, 2025
Hey, we’re sorry to hear that your experience didn’t meet your expectations, and we'd love to learn more about what went wrong. If you’re open to it, I've reached out to you via email and we’d love the chance to make things right.
Dec. 1, 2025
Great app but they charge you EXTRA $40 FOR EVERY 300 orders after the first 300. Without any notice I got big bill due to Black Friday sales. Compared to the competition this is like 40x the price. changing to another app and recommend to anyone with more than 300 orders to BEWARE.
Hey, thank you for sharing your feedback. I am sorry the recent charge came as a surprise. We aim to keep pricing clear and easy to review across our site, our Shopify listing, and inside the app, and we focus on delivering meaningful value through tools that help bring in new customers, raise conversions, and encourage repeat purchases. I reached out by email to review your plan together and answer any questions you may have. You are welcome to reply whenever it is convenient.
Dec. 1, 2025