Loox ‑ Visual Product Reviews

Hey, Rotem from the Loox team here. While I understand it's stressful to get a charge you weren't expecting, the plan and its pricing were presented and approved by your team and no money whatsoever was taken without prior approval of the plan's terms. Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription. Since our plans are designed to scale with you, they include additional charges that are based on your usage of the system each month. The charges you are referring to are usage fees which were triggered through the use of the system as mentioned in the subscription's terms. We completely understand that costs are a big part of every merchant's decision about which apps to use and we've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you personally to explain the situation further and to find a resolution with you.

Hey, Tal from the Loox team here :) We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Amit from the Loox team here. Loox offers plans to fit all business sizes - from small starting businesses to big brands selling worldwide. We are confident that our product can provide a higher ROI for stores with significant sales. I've reached out to you privately, kindly check your email inbox :)

Hey, Rotem from the Loox team here :) Apps cannot charge merchants after their app have been removed from stores as this process is controlled automatically by Shopify. App charges that were already included in your invoice before the app was removed will still appear even after the app is uninstalled as the app was in use for part of the billing period. I’ve personally reached out to better understand what you are seeing on your end and am happy to continue the conversation with you privately. We're available 24/7 and are always ready to assist.

Hey, Lilach from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I can see you were subscribed to our Growth plan, which starts at $34.99/month. This plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This is our most popular plan, and is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. If you experienced anything out of the ordinary regarding your setup, please let us know. We'll gladly investigate further and ensure you get up and running as soon as possible. I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey, Tamarry from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months, you automatically pay less. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. All our plans, including those for larger-scale stores, have an extremely high ROI. I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey, Lilach from the Loox team here :) Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan ($9.99) is designed for stores that are starting their journey and is meant to help them grow their business. We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. I've also personally reached out to you and am happy to continue the conversation with you privately.

Hey, Tamarry from the Loox team here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

Hey, Josh from the Loox team here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

Hey, Tamarry from the Loox team here :) We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction. Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including Spanish. I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

Hey, Rotem from the Loox team here :) I'd be happy to dig deeper into this. I’ve contacted you through our support regarding the charges you see, and I'm here to ensure we get this figured out together.

Hey, Josh from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them. ​ ​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

​Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise :)

Hey, Tamarry from Loox here :) I apologize for the confusion and I’m happy to help clear the air! Loox offers several different plans for stores at different stages of their Shopify journey. Our Beginner plan is designed for stores who are starting their journey and help them grow their business. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Amit from the Loox team here :) ​ I'd be happy to help and address your concern! ​ Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. ​ ​This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ This payment model is listed both on our Plan selection page as well as on the Shopify app store. ​ We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ With that in mind, I'd be more than happy to go over your account and see how you can get more out of Loox. ​ I have reached out to you privately to continue this discussion.

Hey, Yishai from the Loox team here - I totally understand how stressful it can be to see an unexpected charge on your invoice. Shopify should automatically stop all future app charges once the app is removed from your store. With that said, you might see a charge that was created before Loox was removed. I took a look at your account and I can see that this is indeed the case here, the charge was triggered and already appeared on your pending invoice a few weeks before Loox was removed. We have contacted you privately to sort this out for you, so please keep a look out for an email from us.

Hey, Josh from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. I've personally reached out to you through our support and am here to make sure we can assist you.

Hey, Dor from the Loox team here. As an approved reviews aggregator with Google, we work as hard as we can to make this integration as seamless as possible. However, due to Google's strict guidelines and lack of communication, this can be more complicated in certain cases. In these cases, our support team is available 24\7 to assist with every step of the process. We have reached out to you personally, and we will continue assisting you on the matter until it is resolved.

​Hey, Josh from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ ​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. ​ ​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

​Hey, Josh from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ ​Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months you automatically pay less. ​ ​We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect. ​ All our plans, including those for larger-scale stores, have an extremely high ROI.​ ​ ​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​I’ve personally reached out to you and am happy to continue the conversation with you privately.