Loox ‑ Product Reviews App

Hey, Amit from the Loox team here :) I'd be happy to help you with anything you might need assistance with! I've reached out to you privately, please find our email in your inbox and we'd be happy to continue from there.

Hey, Yishai from Loox here - It seems that the email connected to your Shopify store is not receiving our responses as it might be configured incorrectly. Could you please send our support an email directly from your preferred email address (to [email protected])? We will make sure to help you configure and optimize your account!

Hey, Tal from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ ​I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support, and I'm here to ensure we get this sorted out together.

Hey, Tamarry from the Loox team here :) We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction. Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including French. I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

Hey, Lilach from the Loox team here :) We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our Beginner plan provides you with access to all of Loox widgets and customization options, as well as sending review request emails to collect reviews for your store. While our Scale plan has everything you need to grow your business and increase sales. In any case, I reached out to you privately to continue our conversation and find the best plan that fits your needs and budget!

Hey, Rotem from the Loox team here. While I understand it's stressful to get a charge you weren't expecting, the plan and its pricing were presented and approved by your team and no money whatsoever was taken without prior approval of the plan's terms. Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription. Since our plans are designed to scale with you, they include additional charges that are based on your usage of the system each month. The charges you are referring to are usage fees which were triggered through the use of the system as mentioned in the subscription's terms. We completely understand that costs are a big part of every merchant's decision about which apps to use and we've built Loox to provide a great return on investment on all of our plans. I’ve reached out to you personally to explain the situation further and to find a resolution with you.

Hey, Tal from the Loox team here :) We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

​Hey, Tal from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ ​I've taken a look at our logs, and I can see you removed Loox from your store. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :) ​

Hey, Lilach from the Loox team here :) ​ ​Loox offers several different plans for stores at different stages of their Shopify journey. ​ ​We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect. ​ Our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

​Hey, Rotem from the Loox team here :) Loox enables you to import reviews from all previous sources and our support team is always available to assist with this process.​ ​​ I would be happy to understand better what you are experiencing on your end. ​ I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!

​Hey, Tamarry from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ ​Once Loox is uninstalled in your stores, you shouldn't receive additional charges. ​ ​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

​Hey, Tal from the Loox team here :) ​ ​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ​ I’d be happy to dig deeper into what you see on your end. ​ ​I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Tal from the Loox team here :) I would be happy to better understand what you are experiencing on your end. Our support team is available 24/7 and always happy to provide you with assistance! We'll be happy to help you anytime at [email protected].

Hey, Lilach from the Loox team here :) The Loox widgets automatically integrate with your theme once you install Loox. I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey, Amit from the Loox team here. Loox offers plans to fit all business sizes - from small starting businesses to big brands selling worldwide. We are confident that our product can provide a higher ROI for stores with significant sales. I've reached out to you privately, kindly check your email inbox :)

Hey, Rotem from the Loox team here :) Apps cannot charge merchants after their app have been removed from stores as this process is controlled automatically by Shopify. App charges that were already included in your invoice before the app was removed will still appear even after the app is uninstalled as the app was in use for part of the billing period. I’ve personally reached out to better understand what you are seeing on your end and am happy to continue the conversation with you privately. We're available 24/7 and are always ready to assist.

Hey, Amit from the Loox team here! Loox offers plans to fit all business sizes and situations - from small starting businesses to big brands selling worldwide. We are confident that our Growth plan can provide a higher ROI for stores with significant sales. Even with the higher price, the app pays itself back by increasing conversion within the first couple of customers, not to mention the increase in reviews and social proof you will receive. In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey, Tal from the Loox team here :) ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ ​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. ​ ​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately. ​

Hey, Tal from the Loox team here. ​ ​I completely understand how stressful it is to get an unexpected charge, however - your claims in this review are not true. ​ Shopify manages all app charges and billing cycles, not Loox. This means that you cannot be charged without Shopify receiving approval by someone with app permission on your store's account. Our logs indeed show that your store has installed and approved the Loox trial and payment. ​ I see that you are on our Growth plan, which is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. ​On months where you have more sales, you pay more, and during slower months, you automatically pay less. ​ ​There's no need to make offensive and untrue claims in a negative review. ​ I can see that you are currently in communication with our team privately, we are happy to continue discussing your concerns there.