Loox ‑ Product Reviews App
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At first I didn't understand why my reviews were not being importing. Customer service has been amazing!
Hey, The Shop app only displays reviews that are linked to an order, and that's a requirement defined by Shopify, not Loox. On our end, all reviews meeting that criteria are syncing correctly. We've reached out via email to walk through this with you directly. Hopefully we can connect and clarify this situation - apologies for any confusion here!
The app is fine. It can be a little hard to figure out where everything is, but sending a message to customer service is swift (George).
Hey, Thank you for your feedback, and I’m sorry that you ran into some difficulties while trying to navigate within the app. If you’re open to it, we’d love to continue the conversation and hear some more about your experience. Just reply to the email we sent, and we’ll do our best to make things right. Thanks, Arielle from the Loox team
So far I give it a 4 only do to the initial response time from customer service. I requested assistance and got a response right away, but my case was escalated and I didn’t hear back for days. I needed to make a decision and move forward. However, once I was out into contact with Sara F. And Rotem, they were very helpful and timely in their responses. 5 stars for the reviews already coming in and their assistance, but I do think there is room for improvements based on ability to customize without having to go through support. - so that is why 4 stars.
Rigtig god app, der virkelig er mobil og kan gøre en masse af det vi ønsker. Eneste feature vi kunne ønske os var at man automatisk kunne gruppere produkter ud fra regler, og ikke bare 1 tag. Og at man kunne auto sync anmeldelser udfra andre ting end handle og id, da de to ting meget meget sjældent er ens når man snakker forskellig sproget backends.
seems fine, the only thing on my wish list is - I wish when viewing a review there was a way to clink on a link that would connect directly to the order that lead to the review. As it is one must scoop up the email and do a copy and paste style search. Other than that it works fine
Hey, thanks so much for your feedback. User experience is extremely important to us, so I’ve reached out to you via email to hear more. Please feel free to reply whenever it’s convenient- we look forward to hearing your thoughts on this! Best, Arielle from the Loox team :)
Buena herramienta para importar reseñas y para gestionar reseñas
Good App, but interface could be better.
Hey, thanks so much for your feedback! User experience is extremely important to us, so I’ve reached out to you via email to hear more. Please feel free to reply whenever it’s convenient- we look forward to hearing your thoughts on this! Best, Sara from the Loox team :)
Jemuel was very helpful and answered my query right away.
Hasta ahora todo bien, me gustaría que exista una versión en español ya me que facilitaría el trabajo.
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