Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,206
chart
#538
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July 2, 2025
Leider nur auf englisch
Hey, Thanks for your feedback, I'll be happy to clarify this! While the Loox app itself is currently available only in English, we do offer options to fully customize and translate all customer-facing content, like widgets, emails, and even customer reviews, into your preferred language. I’ve reached out via email to walk you through all the translation options and answer any questions you may have. Feel free to reply whenever it’s convenient—we’re here to help! Thanks, Amit from the Loox team
July 2, 2025
Domerly from the Loox support team was amazing help! we asked for a problem to be solved multiple times, and they helped us solve it very quickly
July 2, 2025
July 1, 2025
1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people. But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed. 2) Also, the UX on the back-end is quite terrible.
Hey, we're sorry to hear that your experience with Loox so far has not been what you expected- we're here to make things right. Loox is built with performance in mind and utilizes a CDN (content delivery network) to serve scripts and photos. In addition, to make sure Loox elements don't affect your loading times, Loox only starts loading after the page is fully loaded. Regarding UX, we pride ourselves on our user-friendly, set-and-forget admin. I've reached out to you privately to hear more of your feedback and make sure we make things right, and I look forward to continuing the conversation there! Best, Sara F Loox Support
July 1, 2025
July 1, 2025
I emailed my requested in early in the morning and by mid day Sara and the Loox team had implemented the request! Thanks so much for the efficient support!
July 1, 2025
Domerly was a great help in adding the product star rating to our product pages, as the standard way of doing it was not possible with our theme. Support is always great with this app.
July 1, 2025
I'm sure there are a lot of reasons but having used other review apps and now Loox somehow my reviews have skyrocketed. I attribute all of that to Loox as I changed nothing when I switched,
June 30, 2025
June 30, 2025
Customer service is fast and amazing! Liz help me with my concerns. Thank you so much
June 30, 2025
June 29, 2025