Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,213
chart
#538
All reviews
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June 25, 2025
Really happy with Loox so far. It has essential things I need: - Multi lingual reviews - Unlimited review requests - Offer incentives for reviews that lead to more sales - Bonus upsell feature (which means I stopped a different app) Great support too, Dolev fixed an issue with our collections. Molly helped with our bonus review emails. Highly recommended!
June 23, 2025
so so easy to use. The customer service is like lightning and so helpful. highly recommend.
June 20, 2025
June 20, 2025
June 20, 2025
I was really excited about Loox at first - it seemed like the perfect fit. The design is clean and it looks great on-site, but once it’s set up, the functionality just isn’t where I expected it to be. It’s not intuitive to manage ongoing review requests, and I couldn't easily see who had received emails or who was still in the queue. For the price, I expected more visibility and control. It’s a good-looking tool, but lacks too many basics to justify the cost long-term.
Hi, Thanks for taking the time to leave a review. I'd be happy to clarify this. Review request emails can be managed from the Orders page of your Loox admin. We always aim to make Loox as easy and intuitive as possible, and your input is truly helpful as we continue to improve. I’ve sent you an email with more information on this and to hear more about your thoughts on what would help Loox improve the experience for you. I'll be happy to hear more of your thoughts there.
June 19, 2025
I have severe allergies and i tried the sensitive serum and it was amazing the next day i was amazing the redness was down and by the 3rd day was gone. thank you !
June 19, 2025
So far, setup has been a breeze. The app makes it super easy to walk through all the steps and the interface is really nice!
June 19, 2025
The watch I received is much more high-end than I imagined, and more affordable than buying it in a physical store. The store service is also good. Overall, the experience is very good. I will introduce it to my friends to buy from me next time.
June 18, 2025
This review pains me because loox has been such an instrumental part in my companies growth but their is a horrendous referral glitch that has cost my company over 50,000 in free sales this month. Upon further review these were mainly fraudulent. I have begged loox to turn off the referral feature but they said it is not possible. I have two companies both doing well over a million a month and am going to hope that writing negative reviews actually will get some traction. You guys used to rock but need to address this issue as it is costing my company far too much money.
Hey, Thank you for your feedback, and I’m sorry to hear about your recent experience with Referrals. I'd be happy to clarify this! Referral discount codes that were created can still be used in your store even after disabling the referral program and need to be manually deactivated within Shopify. I’ve reached out via email to guide you through deactivating these codes and to answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help! Thanks, Amit from the Loox team
June 18, 2025
Switched over from Judge.me - mainly for the superior design, and I'm really liking it so far! Convenient, visually uncluttered, and great customer support. Ran into an issue importing older reviews, which was promptly resolved (thanks, Ed!)