Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,193
chart
#526
All reviews
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April 16, 2024
We used another highly-rated app to collect product reviews from our store for 5 months. During that period we received very few reviews. We had some issues with the app not triggering follow-up emails. We notified the support team and never received a response or resolution, so we started looking for a new reviews app. We found Loox and after researching the app and reading the reviews, we decided to give loox a try. Since installing the app on our store, we've been receiving product reviews from our customers almost daily. We contacted support regarding a question on how to limit reviews on product pages to only 5 reviews and then expanding to more reviews view link. Loox support representative Aya was very quick to answer our questions with detailed directions on how to accomplish our goal. So far, Loox is much better than the other highly rated app we used. Looking forward to many more reviews. :-)
March 22, 2024
Great functionality, the user interface is a little difficult to understand though.
Hey, Sara from the Loox team here :) Thank you for your review! I've reached out to you privately via email and look forward to continuing the conversation there.
March 5, 2024
l'application est top! mais dommage qu'elle ne soit pas traduite en français
March 4, 2024
I'm starting to understand it more. But what I was saying about the customer only being able to leave one review per product was that when John Doe leaves a review for the Eternal Hope Necklace. Then someone else has bought the same necklace. It won't give the next customer the option to leave there review. They have to go find the same necklace with a different card attached. Example: Pick out a product on my page and do a test. Put 1 star so it wont post. Then go back to that same exact necklace and try to leave a review again. This time it wont let you. It just shows you who left a review. Oh and also, I was trying to get the top 3 reviews up top on my page but it keeps saying to contact support. Thanks!
Hey, Ilan from the Loox team here :) Loox doesn't limit the number of reviews collected per product and each costumer should be able to leave their own review. We do our best to help our merchants to collect as many reviews possible. We also support choosing featured reviews that will appear on the top part of the widget. I reached out to you privately in order to make sure that we set everything for you exactly in the way that you want it to be!
March 3, 2024
So easy to set up. A friend uses it at her workplace and says it's valuable. I also watched a YouTube clip from a store in my niche and she said it is worthy of having. 4 out of 5 stars because I installed it 5 minutes ago. If it converts sales, then it's a 5 out of 5.
Feb. 27, 2024
ótimo, pena que dentro da shophify muito dificil compreender como instalar extensao, perde-se muito tempo.
Feb. 18, 2024
Had a problem with Loox referral banner presenting over the themes headline banners. Emailed in to ask for help and within minutes had quick reply that helped me sort the problem. Great service - thank you
Jan. 29, 2024
The best looking review app I've used. It also doesn't slow my store down. I wish there was a public reviews page that would show up on Google when customers search for "brand + reviews", kind of like reviews.io and trustpilot have. The loox branding/logo under the widgets currently links to their Shopify app store page, which doesn't really build trust as much as it would if it linked to a dedicated public reviews page.
Jan. 26, 2024
So far so good. On day two with the app and only took an hour to import reviews, and now time to play with the fun stuff. We are small and I don't quite understand the additional costs after the monthly costs.
Jan. 12, 2024
Its a great app. Can be expensive if you have to do forex conversions to local currencies :)
Dec. 27, 2023
Dec. 26, 2023
Support très réactif ! L'application coûte un peu cher, c'est dommage, ca reste qu'un application d'avis.