Loox ‑ Product Reviews App
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Great customer service! We were setting up our Loox profile for the first time and I had 8 questions that George answered fully with accompanying articles that helped me grasp the concepts better. Also, they sent a transcript of the chat so I have a record to which I can come back anytime. I highly recommend Loox!
Overpriced - Judge me is way cheaper
Hey, thanks for taking the time to leave this feedback. I'm sorry if our pricing wasn't quite what you were looking for. Pricing is an important factor, and we’ve designed several pricing tiers, including our affordable Beginner plan, to support businesses at different growth stages. Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. We've followed up with you privately to go over your options in more detail. Our support team is available 24/7 and happy to assist!
Bisher supertoll. Sieht gut aus, lässt sich schön anpassen, ist leicht zu installieren und funktioniert.
Yarin, Doron and the Loox team are always really quick to respond to any query we send them. Before I know it any issues I have ever had or special requests are sorted out. Fantastic customer service!
I'm still getting the hang of the app but I will say the customer support has been excellent. George just helped me solve a problem in less than 2 minutes that I had spent more time than I'd like to admit trying to resolve on my own. Thank you George!
Great app, happy to being able to recover past reviews from old orders.
Einfach zu bedienen, sehr gut
WARNING: Predatory and unethical pricing. They will charge you $0.13 per order, regardless of how many features you use. And there is NO limit to this, even though they call their plan "SCALE". Plus, they very obviously try to hide that they charge per order. Overall, do not use this app unless you want to be totally ripped off.
Hey, thank you very much for sharing this with us. I'm sorry to hear that your latest charge came as a surprise, We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. I've reached out privately via email to go over your plan with you. Please feel free to respond whenever convenient.
This is the worst support practice I've ever seen on Shopify. I can't get a proper answer to any of my questions. The support representative directs me to Tier 2, I wait a day for a response, and even Tier 2 doesn't help. It's nothing but nonsense. I only use this app because the reviews look nice; other apps don't look this good.
I'm sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn't meet that standard this time. It looks like our reply may not have reached any active email address, but we would really appreciate the opportunity to help resolve this for you. If you haven’t received our latest message, please feel free to reach out directly to [email protected] so we can make sure you’re taken care of as quickly as possible.
Literally converted into additional sales within minutes of enabling and configuring. This is an awesome product.
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