Loox: Product Reviews App & AI
Don't settle. Convert with visual reviews, superpowered by AI.
Rating
4.8
feedback
7,514
chart
#398
All reviews
Review RSS Feed
June 28, 2025
June 27, 2025
Would highly recommend! Fairly easy to use, and the quality is incredible.
June 27, 2025
Just Great! The photos are a powerful signal for customers and the flows are nice! I can highly recommend.
June 27, 2025
That is a good app. Domerly help me deal with the problem quckily.I will recommend more people to use this application
Aug. 5, 2025
Very happy with Loox customer service - today Domerly was able to solve my query quickly.
June 26, 2025
Sara F was quick in her response to my question. I did not have to wait all day for someone to get back to me. She was also able to identify that my store was indeed set up to accept reviews from customers. Thanks Sara!
June 25, 2025
June 24, 2025
The support is absolutely terrible. We’ve been asking for help for three days now, and every time they say someone will get back to us — but our questions remain unanswered. We specifically asked for support to connect our reviews to Google Shopping. They told us we need all sorts of IDs and product identifiers — which is simply not true, and not every store has those. When we asked them to help set it up for us, they completely went silent. This is genuinely one of the worst apps we’ve ever used. We were considering using this app on another store where we do around €30 million in annual revenue — but after this experience, there’s no chance we will. It’s absolutely outrageous to pay a premium price and get such poor service in return. Avoid this app — there are far better alternatives with proper support.
Hey, we're sorry to hear about your experience with our support team. We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. Google has a clear list of requirements needed to display your reviews on Google Shopping. While we can't change Google's guidelines, we're always happy to guide merchants on how to meet the requirements listed by Google. I've reached out to you via email to guide you on next steps to getting your integration up and running. Please feel free to reply whenever it’s convenient, we’re here to help! Best, Omer from Loox Support
June 24, 2025
June 24, 2025