Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
21,084
chart
#300
All reviews
Rating Breakdown
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June 23, 2024
Disappointed with the Service and Support. Poor Customer Support: I faced issues with importing reviews, and despite multiple communications with their support team, the problems remained unresolved. Lack of Transparency: Even though I was already paying for the service, I was unexpectedly offered a 60-day trial instead of a direct solution to the issues I was facing. Inconsistent Performance: The app's functionality was unreliable, affecting my store's review management process. I decided to remove the app due to these ongoing challenges and the inadequate support provided. As a paying customer, I expected more reliable service and better communication. Recommendation: I would advise potential users to carefully consider their needs and explore other options that may offer more consistent performance and responsive customer support.
June 23, 2024
just downloaded the app because it said 10 dollars at first, the actual plan is 15 dollars (thats fine) i got the notification i'd be able to import temu reviews, but that was a lie too
Hey, Arielle from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers several different plans for stores of all sizes and needs, including the Beginner plan you are addressing. I’ve personally reached out to you regarding your plan and import process and am happy to continue the conversation with you privately.
June 23, 2024
Abbiamo installato l'app facilmente, importato le review ottenute in precedenza e pubblicato in brevissimo tempo la maggior parte dei widget a disposizione. La presentazione e versatilità sono eccezionali, vero valore aggiunto al nostro store. Unico neo che ho trovato: i widget ci mettono un po' troppo a caricare e quindi questo porta lo store a non essere stabile in fase di caricamento iniziale della pagina.
Hey, Arielle from the Loox team here :) I'm glad to hear you are enjoying Loox so far! Regarding our widget's loading time, I’ve personally contacted you about this matter and am happy to continue the conversation with you privately.
June 23, 2024
June 22, 2024