LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
504
chart
#1,773
All reviews
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Feb. 11, 2020
They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something
Hi Cablesmiths, Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you. Thanks Fiona
Feb. 5, 2020
Very expensive. They lock you into a year contract and it's not better than any other loyalty app. The integrations are basic and the support is even worse. Not a terrible app, just not worth the price at all.
Hi Grace Eleyae, Thank you for your review, I am sorry to hear about the trouble you are having. One of our Customer Success team members has reached out to resolve this issue. Kind regards, Caitlin
Sept. 4, 2019
Messy. Not user friendly. Now I have to delete the app, but the widget is still in my store. Very annoying
Hi there, I'm sorry to hear this, one of our support team members has reached out to help. Kind regards, Caitlin
July 31, 2019
UPDATE: They said someone would get in contact with me but no-one has and it been 10 days since I left my review. I'm now deleting the app in favour of a store credit/gift card app where the support team actually respond to you ;) ORIGINAL REVIEW: Cannot justify the cost vs ROI! Our customers don't seem to redeem their points even when we make it really easy for them - Expensive and really hasn't changed much over the years in terms of the general look and feel. I've lost hope with rewards systems after this.
Hi PurrfectlyYappy! We're sorry to read your update, a member of our team did reach out to you with the offer of a call to review your program on 22 July at 3.44 PM BST via email. We would still love to speak with you, if you’d still like to speak to us. We've just sent another email to you today. Thanks, LoyaltyLion
Feb. 21, 2019
App is not working properly and they are unable to help. The support is helpful and stay in touch but they can't solve the problem.
Nov. 16, 2018
We paid a premium for their best plan and highest level of implementation help. Unfortunately the program is still not working and the message I just got from customer service was: "we are UK based and it is now Friday evening, therefore the developers will not be able to do this until after the weekend." I do wish that I could cancel the plan and get my money back. Unfortunately I was foolish enough to pay for a year upfront. The tragedy is that the platform really does show some promise--the failure is mostly with the support staff and how they deal with issues, and the lack of support outside of UK business hours.
We're sorry that you haven't had a positive experience with our support team. I can see that your site is active and looks fantastic! We have taken your comments on board and will work to make our support more readily available for all of our merchants. As always, if you require any assistance, please let us know.