LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
628
chart
#1,069
All reviews
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March 2, 2021
When Is signed up they said someone will help me install, none of that happened, and the chat is also not very helpful :-( The app itself very good but the support not very!
Thank you for taking the time to leave us a review. We are sorry to read this, a member of our Support team has been in touch over email so please check your inbox as we'd love to resolve this
Jan. 20, 2021
Misleading information on pricing. eg. 'Stores on our free plan can send customized loyalty emails'. This is extremely unhelpful if you are then charging 59$ for this 'enhancement'. Better transparency on pricing before install, please!!
Thank you for taking the time to leave us a review! Our free plan allows you to start small with our core features and add individual paid features such as emails only as you need them. We give every store that signs up a free trial so that you have the opportunity to use these features before choosing to add them to your plan. However, being as transparent as possible is really important to us here at LoyaltyLion and so I've passed this really valuable feedback along to our Marketing team to discuss how we can strive to be even more transparent for the future 💫
March 31, 2020
This app is great but doesn’t allow you to have a link inside the menu like almost pretty all app... they charge you 150$/month usd to have this option!!! Wich is super high... if your looking for great app available in french but expensive that’s the one!.. For me it’s 50/50 I mean ... app works really great and it’s available in french wich is not that commun ... but i don’t like widget on page and 159$ to get a link it’s on my opinion super high... pretty much all app will do it for you for no penny more!!! So for me it’s a big no just for that... if they allowed me toget a link tho i would of pay 50$ for sure... it’s worth it for the app and easy to customize! It’s on your hand... i hope ill help many people with my honnest review:))
Hello TroisPetitsLou, Thank you for your review! Please note that there is no need to upgrade to our Small Business plan for just one feature, we offer a range of enhancements that you can pick or choose from to suit your budget. Regarding your request to have a link to the panel in a menu, this is a great suggestion! I have sent this to our product team to consider. A member of our team has also reached out to you via email to assist with your request. Do get in touch with our support team if you have any further questions. Kind regards, Sophie Arnold Customer Success Specialist
March 4, 2020
Terrible support. Constant user issues and no one ever gives me a straight answer or are they even easy to get in touch with. Plus, the integrations they say they have are actually quite limited, and most require additional payment tier to use.
Hi Safari Ltd, A member of our support team has reached out to help - we'd love to resolve these points with you. Thanks
Feb. 11, 2020
They force you to make it live on your website before you can fully test and understand their interface. Once you install you realise you pay for everything including some "enhancements" ranging from $5-10 that to me are standard features that make it useable. Don't force making it live from the get go before the customer can fully understand your product and be transparent about your prices and you might have something
Hi Cablesmiths, Sorry to read your update, a member of our support team has responded to your chat message and we'd love to chat this through with you. Thanks Fiona
Feb. 5, 2020
Very expensive. They lock you into a year contract and it's not better than any other loyalty app. The integrations are basic and the support is even worse. Not a terrible app, just not worth the price at all.
Hi Grace Eleyae, Thank you for your review, I am sorry to hear about the trouble you are having. One of our Customer Success team members has reached out to resolve this issue. Kind regards, Caitlin
Sept. 4, 2019
Messy. Not user friendly. Now I have to delete the app, but the widget is still in my store. Very annoying
Hi there, I'm sorry to hear this, one of our support team members has reached out to help. Kind regards, Caitlin
July 31, 2019
UPDATE: They said someone would get in contact with me but no-one has and it been 10 days since I left my review. I'm now deleting the app in favour of a store credit/gift card app where the support team actually respond to you ;) ORIGINAL REVIEW: Cannot justify the cost vs ROI! Our customers don't seem to redeem their points even when we make it really easy for them - Expensive and really hasn't changed much over the years in terms of the general look and feel. I've lost hope with rewards systems after this.
Hi PurrfectlyYappy! We're sorry to read your update, a member of our team did reach out to you with the offer of a call to review your program on 22 July at 3.44 PM BST via email. We would still love to speak with you, if you’d still like to speak to us. We've just sent another email to you today. Thanks, LoyaltyLion
June 12, 2019
Zero Point if i can....So disappointed...the pricing is not transparent, and you have to pay for everything. Compare to others apps with a same feature this apps is so expensive than others. Uninstall...thank you
Hey! Really sorry to hear that you didn't find our pricing transparent. With the free plan you are able to set-up a loyalty program that allows customers to collect points for certain activities (make a purchase for example) and then reward customers with money off vouchers. The free program also includes various administrative controls to help you run the programme. One of our support team has reached out to you to get an understanding of which additional functionality beyond the above you were looking for to see whether we can help.
May 30, 2019
If I could I would give Zero. The app do not have the option to uninstall. I hope no one falls in the same problem I had. Terrible experience.
Hi there, sorry to hear that you had a negative experience with LoyaltyLion - one of our team will be in touch to help ASAP.
May 3, 2019
Extremely fishy!!! Every "comma" we may add will come with extra payments. Before anything else, before starting to translate or anything, check this page of them and see the prices they will ask for stuff. https://help.loyaltylion.com/account-management/shopify-enhancements
We’re sorry to hear you didn’t have a good experience with our pricing structure - our enhancements are designed to enable stores on the free plan to add additional loyalty functionality one feature at a time, without having to move up on to one of our paid plans. I'll be in touch to provide further support! Lottie (LoyaltyLion Customer Success)
Feb. 21, 2019
App is not working properly and they are unable to help. The support is helpful and stay in touch but they can't solve the problem.
Jan. 29, 2019
Very tricky - you have to pay for everything. It seems like it would be an amazing app but then you have to pay just to add it on a page, to send an email, to update clients. What a waste of a couple hours of setting it up. So upset!
Hi there, we apologise that our pricing policy was not clear during your sign up process. Our free plan is available to ensure that all stores can benefit from a loyalty program. Our free plan allows merchants to offer rewards and their customers to earn points through our Loyalty widget and panel. You can also manually email your customers by exporting their data easily. We also offer enhancements from $5/month to allow merchants without a large budget to customise their program as they like. We're sorry we didn't meet your expectations, but we have noted your comments and will work to make our pricing structure clearer. Here is an article on our Enhancements from our Help Documents - https://help.loyaltylion.com/account-management/shopify-enhancements
Nov. 16, 2018
We paid a premium for their best plan and highest level of implementation help. Unfortunately the program is still not working and the message I just got from customer service was: "we are UK based and it is now Friday evening, therefore the developers will not be able to do this until after the weekend." I do wish that I could cancel the plan and get my money back. Unfortunately I was foolish enough to pay for a year upfront. The tragedy is that the platform really does show some promise--the failure is mostly with the support staff and how they deal with issues, and the lack of support outside of UK business hours.
We're sorry that you haven't had a positive experience with our support team. I can see that your site is active and looks fantastic! We have taken your comments on board and will work to make our support more readily available for all of our merchants. As always, if you require any assistance, please let us know.
Nov. 3, 2018
Just getting started. Kind of fishy we have to leave a review FIRST. Before using the product. But this is how MLM SCAMS start....
Hi Loved by Lily! Sorry that you found it fishy to leave a review after our initial set up. We wanted to know your thoughts on our set up process. :)
July 21, 2017
Pricing is not clear. I don't trust companies that are not transparent with their pricing.
Hi Kadence collection, we apologise that our pricing structure wasn't clear. We've updated our pricing plan lately which you can view here (https://loyaltylion.com/pricing#features) and a list of enhancements for our free plan here (https://help.loyaltylion.com/account-management/shopify-enhancements). Hope this helps!
April 5, 2017
It sound like this is the best app ever, but think again. You have to pay for almost everything. I even asked their support team what the price would be since its not clear, but "it depends on how many sales you have" she told me. She then said that it was free until i got a larger number of sales. Shortly after this i saw that i cant use anything without paying for it. I feel cheated!
Hi there, we're sorry to hear that our pricing structure wasn't clear. We base our pricing on the number of orders to make sure you only ever pay for the members that are shopping at your store each month. We also offer a free plan that you can add optional extras to from $5/month. More information on pricing can be found here (https://loyaltylion.com/pricing#features), and on our enhancements here (https://help.loyaltylion.com/en/articles/1965569-shopify-free-plan#what-are-the-paid-add-onsenhancements).
Feb. 11, 2017
What a stupid app I deleted app but I still see the widget on my shop Stupid app...
Hi there, we're sorry that you found our app difficult. If you still having issues removing the widget you can follow the instructions here. (https://help.loyaltylion.com/account-management/shopify-uninstall-loyaltylion)
Nov. 2, 2016
The program has it's issues. We've set it up so that each month, all of our reward members get an automatic email with an update on the total points he or she has along with the points obtained in the past month. Well we did an audit and it appears that every single customer of ours received "0" (zero) points in the past month and that info was conveyed in each email sent to each individual. It's upsetting because this kind of wrong information sent out to every one of our customers leaves a bad experience and negatively affects our brand. We even had some customers sending us upset emails. Hopefully these guys get their stuff together!
Hi there, we're sorry to hear about your bad experience with LoyaltyLion. We just want to clarify that this was a result of an error that we have fixed so will not happen again. If you want to find out more information on our loyalty emails and how we have set them up, you can find it in our Help docs here. (https://help.loyaltylion.com/)