LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
504
chart
#1,773
All reviews
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April 1, 2025
Have been using Loyalty Lion for about 2 years and have been very happy with the program. Hannah has been great with answering any queries we have and how we can best use the program to get the best results for our brand. The online chat as well is great and does get back to me quite quickly. Easy to use and also so helpful during our migration, both Hannah and the team.
Thank you for the wonderful review! We’re so pleased to hear that Hannah and the support team has been able to assist you with any queries and help you get the best results for your brand. We’re here for anything you need going forward, thanks again for your continued partnership with LoyaltyLion!
March 19, 2025
Our experience with LoyaltyLion has been great! Sammy and Jason were incredibly helpful during onboarding, making the process positive and efficient. The platform's features are robust and have allowed us to maximize the value of the new program and see the positive results quickly. Their team is impressively quick to action, ensuring we had everything we needed for a smooth and successful launch. We’re excited to continue using LoyaltyLion and highly recommend them to anyone looking for a reliable and responsive partner!
Thank you so much for the positive review! We’re thrilled to hear that Sammy and Jason were able to support you during onboarding and help make the process smooth and efficient. It’s great to know that the platform’s features are already delivering positive results for you. We’ll be sure to share your kind feedback with them. We’re excited to continue supporting your success with LoyaltyLion. Thanks again for recommending us!
March 12, 2025
Five stars! Reya was super helpful in setting up our program. She was quick to respond and very knowledgable. Highly recommend.
Thank you for the fantastic review! We're so glad to hear that Reya was able to support you in setting up your program. If you need anything else, don’t hesitate to reach out.
March 3, 2025
Had a fantastic onboarding call with Libby from the team and very much looking forward to using Loyalty Lion to maximise our brand and new website this year!
Thanks for your great review! We're so glad to hear that your onboarding call with Libby was fantastic. It’s exciting to know you’re looking forward to using LoyaltyLion to maximise your brand and new website this year. If you ever need anything, don’t hesitate to reach out, we're here to help!
Feb. 21, 2025
My onboarding experience with LoyaltyLion has been amazing. Reya held my hand throughout the product - such a wealth of knowledge. Thanks to her and the Loyalty Lion team, our Rewards program looks beautiful and is already generating buzz and revenue. We couldn't be more pleased!
Thank you so much for the wonderful review! We’re thrilled to hear that Reya was able to guide you through the onboarding process and that your rewards program is already generating excitement and revenue. We’ll be sure to pass along your kind words to her. Glad you are pleased with the results, and we’re excited to continue supporting your success!
Feb. 21, 2025
Recently signed up to the paid version after using the free basic packaging for over 12 months. Reya helped set everything up & responds instantly to any questions I have. Managed to go live within 24 hours. Great Service. Would definitely recommend.
Thanks so much for your review! We're so glad to hear that Reya was able to get everything set up so quickly and provide the support you needed, we’ll be sure to pass that on to her. It’s great to know you were able to go live within 24 hours! We're excited to see your program grow and are always here if you need anything.
Feb. 17, 2025
LoyaltyLion has been a game-changer for our CBD & supplement brand, Provacan, providing exceptional client support and advanced customisation options for a seamless loyalty experience. From initial conversations to onboarding and post-launch support with Lewis and Reya, their team went above and beyond to ensure we maximised the program’s value. Migration from our previous provider was smooth, integrations with tools like Yotpo, Recharge, and Klaviyo were hassle-free, and we received valuable insights and guidance on structuring points and rewards. The ability to offer loyalty tiers based on lifetime value, including subscriber status, has significantly enhanced our customer engagement. While some design limitations exist, and certain features require refinements, LoyaltyLion’s continuous improvements and commitment to client feedback make it an outstanding choice for a truly custom and high-performing loyalty program.
Thank you so much for your thoughtful and detailed review! We're delighted to hear that LoyaltyLion has made such a positive impact on your loyalty strategy. It's fantastic to know Lewis and Reya were able to support you every step of the way, we’ll be sure to pass along your kind words to them. We're excited to see how your program continues to grow and deliver results!
Feb. 12, 2025
We are very happy with the program and our onboarding contact Sammy was so great. He always answered quickly and clear! The tool is very easy to handle. It is fantastic to work with a tool where you can do adjustments on your own. Love it! We are excited to see the results!
Thanks so much for the kind words! We’re thrilled to hear that you’re enjoying the platform and finding it easy to use and customise. It's also lovely to hear that Sammy was such a great support during onboarding, we’ll be sure to pass on your feedback to him! We’re excited for you to start seeing results too!
Jan. 31, 2025
LoyaltyLion was great to work with and helped us get our pages looking great. Very pleased with the system and we've had a lot of positive reactions from our customers.
Thanks for the lovely review! We're so pleased to hear that you're happy with how your pages turned out and that your customers are responding positively to the program. It’s great to know that LoyaltyLion has made a good impression so far! As always, feel free to reach out if there's anything we can support with moving forward.
Jan. 20, 2025
Great so far from setup to implementation. Detailed process to get aligned and onboarded. Lots of info and things to have in place to make LL work with your store but their team takes care of everything aside from any internal decisions you have to make for your specific use-case. Freya was stellar in all ways and helpful at every stage.
Thanks so much for taking the time to leave us a review! We’re so pleased to hear that the setup and onboarding process has been smooth for you, and that Freya was able to support you every step of the way. We’ll be sure to pass on your kind words to her!
Jan. 11, 2025
Easy to Setup and Easy to Use. Great system implemented and customisable options for any website
Thanks for taking the time to leave us a review. We're so pleased to hear that you have found LoyaltyLion easy to set up and use so far, and the program has offered you many options to customise it to suit your store. We're always happy to help with anything else that you many need on your journey with us!
Dec. 24, 2024
great! had a little issue automating some features with our CRM but Reya stepped in right away to help and everything is running smoothly now :)
Thanks for taking the time to leave us a review. It's great to hear that everything is running smoothly for you, with help from Reya! Let us know if there is anything further we can help you with!
Dec. 24, 2024
Reya has been incredibly helpful in setting up the loyalty platform. Nothing was too much for her! I am extremely satisfied with both the service and the platform.
Thanks for leaving us a review. It's so great to hear that Reya has been a great help for you in terms of getting your program up and running - we'll be sure to forward that on to her! Let us know if there is anything further we can help you with!
Dec. 12, 2024
User friendly and easy to integrate
Thanks for leaving us a review, and we're so pleased to hear that you have found the platform easy to use and integrate. Please feel free to reach out if there is anything further we can help you with.
Nov. 27, 2024
Really pleased with the support and implementation process of this app. Libby was always so quick to respond, and if there was ever an issue/changes I needed making to our Loyalty programme landing page, she was on top of it - SO efficient. This is what customer service should always look like. Thanks Libby! In regard to the app itself, we've found it a really fun way to engage with our most loyal customers on a different level - allowing us to give back to them in a non-monetary way. We've also factored 'double points' days into sales events which we hope will result in a higher conversion for our Loyalty club members. Overall, happy so far!
Thanks so much for taking the time to leave us a review. We're so pleased that Libby has been quick to offer help and support during your onboarding process - we'll be sure to pass on this feedback to her! It's also great to hear that you've found the app easy to use and easy to engage with your customers. It's fascinating to hear that you've been able to incorporate double points days into your sales events - this is a great idea! We're so happy to help with anything further you may need regarding your program!
Nov. 25, 2024
I worked with Duraan for some help I needed before launching the program and he was efficient, knowledgeable and helpful. I appreciate the reliability of the program and the LL team.
Thanks for taking the time to leave us a review. We'll be sure to pass on this great feedback to Duraan - it's great to know that our team have been able to support you. We're so happy that you're pleased with the reliability of the program, and our team! We're very pleased to help with anything further you may need.
Nov. 25, 2024
Love it! Customer services is spot on. Helped me merge my loyalty points from 1 loyalty scheme to another. Always available on email if needed but easy to use.
Thanks so much for taking the time to leaving us a review. We're so pleased to hear that you've found the program easy to use and helpful when needed. We're always happy to help if there is anything else we can help you with.
Nov. 25, 2024
Love Loyaltylion. Not only the software does an excellent job but the customer service is outstanding. They are pro-active and are always thinking ahead about how we can improve our loyalty program. I can absolutely recommend them.
Thanks for leaving us a review. It's great to hear that the team have been proactive in helping you, and how you can improve your program. We're always happy to help with anything else you may need!
Nov. 21, 2024
The program works great and works just as described. It has tons of options to give your customers exactly what they want to redeem rewards and boost engagement. Special Shout out to our onboarding specialist Reya, she rocks! Always willing to help and make sure things turn out the way we wanted. I am very fortunate to have worked with her on this project. I would recommend Loyalty Lion to anyone looking for a solid and robust rewards platform. -Ty Art of Skincare
Thanks for taking time to leave us a review. We're so pleased to hear that there have been so many options that allow you to give your customers options to redeem their rewards, which helps boost your engagement. It's also great to hear that Reya has been so helpful for you, and we will be sure to pass this on to her! We're always here to help you with anything you need for your program!
Nov. 18, 2024
Easy onboarding and setup! We love the seamless free products. We do wish the platform had more custom abilities with customer profiles.
Thanks so much for taking the time to leave us a review. It's great to hear that you love our Seamless Free Product rewards - we love them too! Thanks for your feedback regarding enabling more custom options for customer profiles, we'll be sure to pass this on to our team. Let us know if there is anything further we can help you with.