LoyaltyLion: Rewards & Loyalty
Increase customer loyalty & referrals with points & rewards
Rating
4.6
feedback
514
chart
#1,381
All reviews
Review RSS Feed
May 1, 2025
Smooth and easy migration! Freya helped us out by answer all my questions, even the most tedious ones.
Thank you for the lovely feedback! We're so glad to hear your migration went smoothly and that Freya was able to support you every step of the way. We’re excited to continue supporting you as your program grows!
April 28, 2025
Our onboarding manager, Reya, was fantastic—she went above and beyond to help us navigate complex questions and customize our loyalty program. Thanks to her support, we were able to create a truly unique and personalized experience for our customers.
Thank you so much for your review! Creating a personalised experience for your customers is exactly what we aim to help with, and it’s great to know Reya went above and beyond to bring that vision to life. We’re excited to see your program grow and succeed. Please don’t hesitate to reach out if there’s anything else we can do to support you!
April 18, 2025
Reya and the entire LoyaltyLion team have been an absolute joy to work with. We are so happy with how this app and platform is working for us and we can't wait to watch our program grow!
Thanks for the fantastic review! We’re pleased to hear that you’ve had such a great experience working with Reya and the entire LoyaltyLion team. It’s wonderful to know that the platform is working well for you, and we’re excited to see your program grow. If there’s anything else we can do to support you along the way, don’t hesitate to reach out, we’re here to help!
April 16, 2025
Our experience with LoyaltyLion has been fantastic. Reya was great and always on hand with any questions we had. She was incredibly helpful during onboarding, making the whole process easy to set up from start to finish.
Thank you so much for the wonderful review! We’re so glad to hear that your experience with LoyaltyLion has been fantastic and that Reya was able to make the onboarding process easy. We'll share your positive feedback with her! If you ever need any further assistance or have any questions, please don’t hesitate to reach out!
April 15, 2025
We’ve had one of the best onboarding experiences ever thanks to LoyaltyLion! We were on a tight two-week deadline to get fully up and running, and not only did the LoyaltyLion team rise to the challenge—they exceeded every expectation. Our onboarding specialist, Jason, was absolutely incredible! He guided us through every step with such clarity and efficiency that the entire transition was seamless! Even with platforms that take a full month to onboard, we’ve had headaches in the past—but not with LoyaltyLion! Even rushed, the process was smooth, supportive, and completely free of hiccups. We felt confident from day one that we were in the right hands to get this done under such a tight schedule. Now that we’re live, our loyalty program is running beautifully. It’s easier for our customers to use and far more intuitive on the back end for our team, too. We’re so happy to be using a platform that’s not only powerful and has so many great features, but also backed by such excellent support. Jason, and the other members of the Support team that we’ve been able to work with have all been so friendly, helpful, knowledgable, and quick to answer any questions we have and offer suggestions to make our program even better. We’re already seeing the benefits one week in, and are excited to keep building on this foundation to improve our customer journey, deepen brand loyalty, and raise our average order value! We're so happy that we made the switch over to LoyaltyLion, and only wish that we would have done it sooner!
Thank you so much for the fantastic review! We’re absolutely thrilled to hear that your onboarding experience with Jason exceeded expectations, even under such a tight deadline. It’s great to know that your loyalty program is already running smoothly, and that both your customers and your team are finding the platform intuitive and easy to use. We’re excited to see your program grow further. Thank you again for trusting us, and we look forward to continuing this journey with you!
April 15, 2025
We've recently relaunched the program and the support we received was excellent. Responses were timely and a few issues we experienced were solved very quickly. Sathiya was super quick and efficient at supporting us in the process :)
Thank you so much for the great review! We’re pleased to hear that your program relaunch went smoothly and that Sathiya was able to assist you with this quickly. If there’s anything else we can do to support you moving forward, don’t hesitate to reach out!
April 4, 2025
Fantastic service and excellent speed getting us up to speed and integrated. Completely effortless! Sam - Michael Stewart Menswear
Thank you so much for your positive review, Sam! We’re glad to hear that your onboarding process was so smooth and effortless for you. If you ever need any further assistance, don’t hesitate to reach out
March 27, 2025
We can’t say enough amazing things about Reya! From the very start, she brought such incredible energy to our onboarding process, making what could have been a complex setup across our three sites feel seamless. Despite the time difference between the UK and LA, she was always available, responsive, and willing to help whenever we needed her. No matter the hour, Reya showed up with a positive attitude and a genuine commitment to making sure everything ran smoothly. Her constant communication, patience, and expertise made all the difference. She truly went above and beyond for us, and we’re so grateful for her dedication. If you get the chance to work with Reya, consider yourself lucky—she’s simply the best!
Thank you so much for your kind words! We’re absolutely thrilled to hear that Reya was able to make the onboarding process smooth and seamless across your three sites. We’ll be sure to pass along your glowing feedback to her. If you ever need anything else, we’re always here to help!
March 27, 2025
We have enjoyed working with Loyalty Lion and the ROI we have already seen on this project. Our customers online & in-store are loving this campaign and we look forward to watching it grow. We're always looking for ways to nurture our customers & LL has made this so easy.
Thank you for the wonderful review! We’re thrilled to hear that your customers are enjoying the campaign both online and in-store, and it’s fantastic that you’re already seeing a great ROI. We’re excited to see how your program continues to grow, and we’re always here to support you going forward!
March 27, 2025
Das Tool hilft bei der Verwaltung von Treueprogrammen und ist sehr intuitiv zu bedienen. Neue Stufen und Belohnungen können einfach eingerichtet und bearbeitet werden. Darüber hinaus ist es eine große Hilfe, dass man die Churn- und Winback-Segmente nicht selbst selektieren muss, da LoyaltyLion hier bereits viel Arbeit für einen erledigt. Auch unser Kundensupport, Hannah Yaffe, ist sehr professionell und hilfsbereit bei allen Problemen.
Thank you for your great review! We’re so glad to hear that you find the tool easy to use, and that the automated churn and winback segments have been a helpful feature for you. It’s also great to know that Hannah has been supportive, we’ll be sure to pass along your kind words to her. If you ever need anything else, feel free to reach out, we’re here to help!
March 26, 2025
We've been using LoyaltyLion for a while now and recently went through another round of onboarding support — their customer service continues to be top-notch! The team was incredibly helpful, responsive, and patient in walking us through setup and strategy. It's clear they genuinely care about helping brands succeed. If you're looking to build a strong loyalty program on Shopify, LoyaltyLion is a solid choice with fantastic support to back it up. Highly recommend!
Thank you for your fantastic review! We're so pleased to hear that your experience with our customer service continues to exceed expectations. We truly care about helping brands succeed, and we’re thrilled to see the positive impact LoyaltyLion has had on your loyalty program. Thanks again for recommending us, and if you ever need anything else, we’re always here to help!
April 1, 2025
Have been using Loyalty Lion for about 2 years and have been very happy with the program. Hannah has been great with answering any queries we have and how we can best use the program to get the best results for our brand. The online chat as well is great and does get back to me quite quickly. Easy to use and also so helpful during our migration, both Hannah and the team.
Thank you for the wonderful review! We’re so pleased to hear that Hannah and the support team has been able to assist you with any queries and help you get the best results for your brand. We’re here for anything you need going forward, thanks again for your continued partnership with LoyaltyLion!
March 19, 2025
Our experience with LoyaltyLion has been great! Sammy and Jason were incredibly helpful during onboarding, making the process positive and efficient. The platform's features are robust and have allowed us to maximize the value of the new program and see the positive results quickly. Their team is impressively quick to action, ensuring we had everything we needed for a smooth and successful launch. We’re excited to continue using LoyaltyLion and highly recommend them to anyone looking for a reliable and responsive partner!
Thank you so much for the positive review! We’re thrilled to hear that Sammy and Jason were able to support you during onboarding and help make the process smooth and efficient. It’s great to know that the platform’s features are already delivering positive results for you. We’ll be sure to share your kind feedback with them. We’re excited to continue supporting your success with LoyaltyLion. Thanks again for recommending us!
March 12, 2025
Five stars! Reya was super helpful in setting up our program. She was quick to respond and very knowledgable. Highly recommend.
Thank you for the fantastic review! We're so glad to hear that Reya was able to support you in setting up your program. If you need anything else, don’t hesitate to reach out.
March 3, 2025
Had a fantastic onboarding call with Libby from the team and very much looking forward to using Loyalty Lion to maximise our brand and new website this year!
Thanks for your great review! We're so glad to hear that your onboarding call with Libby was fantastic. It’s exciting to know you’re looking forward to using LoyaltyLion to maximise your brand and new website this year. If you ever need anything, don’t hesitate to reach out, we're here to help!
Feb. 21, 2025
My onboarding experience with LoyaltyLion has been amazing. Reya held my hand throughout the product - such a wealth of knowledge. Thanks to her and the Loyalty Lion team, our Rewards program looks beautiful and is already generating buzz and revenue. We couldn't be more pleased!
Thank you so much for the wonderful review! We’re thrilled to hear that Reya was able to guide you through the onboarding process and that your rewards program is already generating excitement and revenue. We’ll be sure to pass along your kind words to her. Glad you are pleased with the results, and we’re excited to continue supporting your success!
Feb. 21, 2025
Recently signed up to the paid version after using the free basic packaging for over 12 months. Reya helped set everything up & responds instantly to any questions I have. Managed to go live within 24 hours. Great Service. Would definitely recommend.
Thanks so much for your review! We're so glad to hear that Reya was able to get everything set up so quickly and provide the support you needed, we’ll be sure to pass that on to her. It’s great to know you were able to go live within 24 hours! We're excited to see your program grow and are always here if you need anything.
Feb. 17, 2025
LoyaltyLion has been a game-changer for our CBD & supplement brand, Provacan, providing exceptional client support and advanced customisation options for a seamless loyalty experience. From initial conversations to onboarding and post-launch support with Lewis and Reya, their team went above and beyond to ensure we maximised the program’s value. Migration from our previous provider was smooth, integrations with tools like Yotpo, Recharge, and Klaviyo were hassle-free, and we received valuable insights and guidance on structuring points and rewards. The ability to offer loyalty tiers based on lifetime value, including subscriber status, has significantly enhanced our customer engagement. While some design limitations exist, and certain features require refinements, LoyaltyLion’s continuous improvements and commitment to client feedback make it an outstanding choice for a truly custom and high-performing loyalty program.
Thank you so much for your thoughtful and detailed review! We're delighted to hear that LoyaltyLion has made such a positive impact on your loyalty strategy. It's fantastic to know Lewis and Reya were able to support you every step of the way, we’ll be sure to pass along your kind words to them. We're excited to see how your program continues to grow and deliver results!
Feb. 12, 2025
We are very happy with the program and our onboarding contact Sammy was so great. He always answered quickly and clear! The tool is very easy to handle. It is fantastic to work with a tool where you can do adjustments on your own. Love it! We are excited to see the results!
Thanks so much for the kind words! We’re thrilled to hear that you’re enjoying the platform and finding it easy to use and customise. It's also lovely to hear that Sammy was such a great support during onboarding, we’ll be sure to pass on your feedback to him! We’re excited for you to start seeing results too!
Jan. 31, 2025
LoyaltyLion was great to work with and helped us get our pages looking great. Very pleased with the system and we've had a lot of positive reactions from our customers.
Thanks for the lovely review! We're so pleased to hear that you're happy with how your pages turned out and that your customers are responding positively to the program. It’s great to know that LoyaltyLion has made a good impression so far! As always, feel free to reach out if there's anything we can support with moving forward.