LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.6
feedback
609
chart
#1,012
All reviews
Rating Breakdown
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May 3, 2024
We continue to have success with this rewards platform. Recently, we've really ramped up our usage of the offerings and continue to have our needs met and then some. The team and our account manager are very responsive, friendly and helpful. Our account manager (Vicky) has really helped push us forward to use more functions within the platform and expand our program. She's great!
Thank you for your great review! We will pass your feedback directly on to Ellie and the team.
July 4, 2023
Good experience with LoyaltyLions especially since we've upgraded our plan Christian has been very helpful when implementing our new program. He provided really good recommendations to improve our performances as well. Thanks for the great support!
Thank you for your great review! We will pass on this feedback directly to Christian. We can’t wait to see your loyalty programme go from strength to strength based on some of Christian’s recommendations!
June 25, 2023
Scam! not recommended at all, I requested to cancel the subscription, and they charged me $499 after that. I will send a complaint to Shopify about that
Thank you for taking the time to provide feedback. I believe the $499 payment deducted was due as part of a contractual payment balance, although you have requested to cancel, the previous payment was outstanding and due. I can see that you are working directly with one of our senior leaders to resolve any outstanding issues and assist in your cancellation from our service.
June 23, 2023
We recently updated our site so our Loyalty page stopped working. I went back and forth multiple times with a rep with no resolution. I reached out again and Sathiya was able to solve my problem in one simple email! I would give Sathiya 5 stars! My frustration from going back and forth with little to no help beforehand determined my rating of 4 stars overall.
Thank you for your review - We are happy that your issue has been resolved and we will pass this feedback onto directly to Sathiya. We apologise that it took a longer period than usual to resolve this, we will ultimately take this feedback onboard and ensure positive change is implemented for future instances of similar issues.
June 21, 2023
Duraan was able to solve my problem regarding a conditional tier very quickly and responses were in a timely manner!
Thank you for your great review, we will pass this onto Sathiya directly!
June 21, 2023
Customer support was excellent! Sathiya managed to resolve our issue very fast. I appreciate the quick responses and patience. Thanks again for your help!
Thank you for your review! We will pass this onto Sathiya to directly
June 19, 2023
Sathiya was super helpful and informative - thank you! Appreciate the quick responses and knowledge of the platform.
This is great news! Thank you for your review - we will pass this onto Sathiya directly
June 15, 2023
The app has been a wonderful addition to our company. Duraan was very helpful and knowledgeable. Perfect Customer Service!
Thank you for your great review! We will pass this on directly to Duraan
June 9, 2023
Great app, does everything we need for our loyalty program and it's super easy to use. The customer service is always fantastic, shoutout to Sathiya for his help via chat today!
Thank you for your great feedback! We will pass this on to Sathiya directly
April 25, 2024
Hannah (our CSM) and the support team are my go to resources whenever we run into any question or issue within LoyaltyLion. Update: all of the work the LoyaltyLion team has put into their dashboard and reporting have not gone unnoticed. The improvements reflect their commitment to continually enhancing the platform and providing valuable insights to users like us. Their support and expertise make us confident in the effectiveness of our loyalty program. We know we have a trusted partner in LoyaltyLion to help us make our loyalty program it the best it can be.
Thank you for the great feedback! We will pass this feedback on directly to Abi, Sathiya and Duraan!
June 9, 2023
The referral program is a great way of keeping customers engaged. The team has been super helpful in getting us started and the onboarding team was such a great help throughout the entire process. Can definitely recommend!
June 7, 2023
Excellent customer support. Great ongoing support from Sathiya, he was a huge help and managed to solve all my issues.
Thank you for your great feedback! We will pass this on to Sathiya!
June 6, 2023
Great program so far! We had a few issues trying to customize our rewards page, but everyone on the Loyalty Lion team was helpful and responsive, especially Sammy. I'm excited to see the value this rewards program will bring to our store.
Thank you for your review! We will pass this feedback onto Sammy - We can’t wait to see great value this provides to your business too!
June 5, 2023
Libby was helpful during onboarding, and we are excited to see how the program performs. There is very detailed documentation for all stages of the set up too.
Thank you for your great feedback! We will pass this onto Libby directly..
June 2, 2023
Loyalty Lion have an exceptional customer support team, working with Sammy Newton on our integration and programme has been a huge help.
Thank you so much for your great feedback! We will pass this on to Sammy directly! -Team LoyaltyLion
May 30, 2023
Great addition to our business in helping us retain customers and grow LTV! The Loyalty Lion team is great to work with and the app integrates seamlessly with our website. Thanks for being a great partner!
Thank you for your review! We are looking forward to working with you more closely!
May 30, 2023
Jonathan has been helpful getting us up and running so far. Looking forward to seeing what loyalty brings!
Thank you for your review! We will pass this on to Jonathan directly!
May 26, 2023
Jonathan was very helpful in getting us up and running and ensuring a smooth transition from our previous loyalty app. We were missing the ability to use gift cards as a reward. This feature was available from our previous app due to a limitation from Shopify that was recently lifted. He pushed to get that feature implemented for us and it will be live for us next week! One thing I wish they would improve is the email editor. It could use a bit of a refresh as the default emails look really dated and the editor is really basic. Most of the emails can be sent via Klaviyo but it looks like the referral email can't. However, you can customize it to your heart's content if you know HTML/CSS.
Amazing news! Thank you so much for your review - we will pass this on to Jonathan directly! We will take the feedback around email editor on board and forward directly to our product team for review!
May 25, 2023
Great support from Abi, who was extremely helpful, patient and dedicated to solving our issue. Thanks again.
Thank you for your review! We will pass on your comments to Abi directly, I am glad we could help and we are looking forward to continuing to deliver the best service!
May 24, 2023
Our CSM, Hannah has been great to work with. Really understands the objectives for our business and is able to provide assistance with strategising for the program. Great communication with fast response time. Highly Recommend.
Thank You so much for your review! We will pass this onto Hannah directly, please let us know if we can help in any other way!