LoyaltyLion Rewards & Referral
LoyaltyLion | Customer loyalty and retention platform
Rating
4.7
feedback
505
chart
#1,773
All reviews
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Oct. 28, 2024
Very happy with the onboarding process with Frya and also assistance from the support team (Sathiya) post launch!
Thanks for taking the time to leave us a review. We're so pleased that Freya & Sathiya have been helpful and supportive for you and the onboarding process was smooth. We'll be happy to help with anything further you may need.
Oct. 21, 2024
Let me start by saying Freya, our onboarding manager, is absolutely incredible to work with! She always goes above and beyond to make sure you're taken care of. The program itself has great features and is easy to understand and customize. Anytime I've needed anything or had a question, I was always met with kindness, professionalism and a solution. Again, thank you Freya, along with the team at Loyalty Lion, for an awesome experience. I look forward to working with them in the future and I would highly recommend them to anyone wanting to start a loyalty program!! 10 stars!!
Thanks for taking the time to leave us a review. We're so pleased to hear that you've had such a wonderful experience with Freya - we'll be sure to pass this feedback on to her. It's fabulous to hear that the program's features and its ease of use has been helpful for you. We're also so pleased that our team's kindness and support with answering questions has been greatly received, we're sure they will be pleased to hear this too! We look forward to supporting you throughout your loyalty journey with us!
Oct. 18, 2024
Really happy with the support I receive from this platform. Even when I feedback things that could change they really do listen and make changes. It has really helped us increase our returning customer rate and their development team is second to none. We have a wonderful account manager Anusha who has been on hand every time we have needed something. No matter it being big or small. Great loyalty program!
Thanks for taking the time to leave us a review. It's great to hear that our team is open and willing to take on feedback - we're always open to making changes and improvements that our customers are looking for. It's also wonderful to hear that making these changes and improvements has helped increase your returning customer rate. We will also be sure to pass on this fantastic feedback to Anusha, who will be very pleased to hear this. Please feel free to continue to forward any thoughts and feedback to us, we're always happy to listen.
Sept. 13, 2024
Libby was super helpful with the whole process. We got the whole process completed in under 2 weeks which was super helpful to make the most of the app and loyalty scheme for our customers.
Thanks for leaving us a review. We're so pleased to hear that Libby has been able to help get you up and running with the program, so quickly. We're happy to continue to help if there is anything you may need!
Sept. 12, 2024
After assessing many Loyalty vendors, we signed with Loyalty Lion. Their out-of-the-box Loyalty features and native integrations made them stand out above the rest. This was coupled with their advanced reporting capabilities and dashboard native to their portal. The sales and the customer success/onboarding teams are great. They are very accommodating and helpful. Their Loyalty portal was very intuitive, user-friendly and easy to learn. Overall great partners!
Thanks so much for leaving us a review. It's great to hear that LoyaltyLion was your first choice as your Loyalty platform. Having great features, that our customers are looking for, is really important to us, and it's great to hear that they meet your expectations. It's also fabulous to hear that our team have been helpful and supportive so far, and we hope to continue to help in the future. Wishing you success with your program!
Aug. 21, 2024
The support team's work is very helpful and quick. They resolved our issue immediately. They said they would answer during the day but responded in a minute. Especially thanks to one of the support team members - Duraan
Thank you for taking the time to leave a review. It's so great to hear that our team resolved your issue quickly and Duraan was very helpful. We're always here to help if there is anything else you need!
Aug. 19, 2024
Highly recommended. We just started using LoyaltyLion and the onboarding process has been smooth-sailing and everything was seamless. Sammy was especially helpful and informative with all the questions we had! Excellent service and hopeful for excellent results.
Thanks for your review. It's so great to hear that the onboarding process has been smooth, and Sammy has been very helpful during this time. We're happy to help and support if there is anything further you may need, and we wish you luck on your Loyalty journey.
Aug. 14, 2024
Great review platform and excellent support to go with it! We've seen great results and insightful tips calling out areas where we could improve which is above and beyond as far as I'm concerned seeing that LL doesn't make extra revenue on them. Highly recommend.
Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you've found LoyaltyLion valuable and that the insights provided have been beneficial to your business. Please feel free to reach out if there's anything more we can do to assist you.
Aug. 13, 2024
We love working with LoyaltyLion! Our CSM, Hannah Cook, is so helpful, knowledgeable, and easy to work with. Her kindness and thoroughness makes setting up and updating the program a breeze. The app is user friendly and looks decent out of the box without additional dev work. Integrates with all the necessary ecom partners for a robust loyalty program.
Thank you for your wonderful feedback. We’re delighted to hear that you’ve enjoyed working with LoyaltyLion, and that Hannah has made the experience seamless and enjoyable for you. It’s great to know that the user-friendly nature of our platform, along with its integrations, has helped you build a robust loyalty program without the need for extensive development work. Please don’t hesitate to reach out if you ever need further assistance!
Aug. 8, 2024
I had the pleasure of working with Sammy during my onboarding process with LoyaltyLion, and I couldn't be happier with the experience. Sammy was incredibly helpful in guiding me through each step, ensuring I understood the process thoroughly. He answered all my questions promptly and was always available whenever I needed assistance. So far the app looks to work great. Everything is set up and looking forward for the future.
Thank you for taking the time to leave us a review. It's fabulous to hear that Sammy made the onboarding experience easy for you and gave you lots of guidance and support. We wish you well on your loyalty journey, and are always willing and happy to support you, with anything you may need!
Aug. 5, 2024
We love LoyaltyLion, it's bloody brill and onboarding has been a dream thanks to the lovely Freya! She advised us of best practises with the points setup, the reasoning for doing so and helped adjust & accommodate for our specific business needs. Overall 10/10 big points happy time!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with LoyaltyLion, and that Freya has been instrumental in making the onboarding process smooth and tailored to your business needs. It’s great to know her guidance on best practices has been helpful in setting up your points system. If there’s anything more we can do to support you, please don’t hesitate to reach out.
July 30, 2024
We have been using Loyalty Lion for 3 years now. We recently revamped our whole programme and launched it concurrently with a new website. Our Customer Success Manager, Hannah Cook was a huge help through this process, looking over our plans and timelines, providing advice and helping us make sure the relaunch went smoothly - which it did!
Thank you for leaving us a review and for your continued trust in LoyaltyLion over the past three years. We're delighted to hear that the recent revamp of your program and website relaunch went smoothly. It's great to know that Hannah was able to support you through the process, offering advice and ensuring everything was on track. We truly value our partnership and are excited to see how your refreshed program continues to drive success. Should you need any further assistance, please feel free to reach out.
July 29, 2024
We have had a great experience with LoyaltyLion! It is easy and effective to use, and the analytics provided within the platform are very helpful. Our account rep, Anusha, is great and always goes above and beyond for our requests and questions. Highly recommend!
Thanks for taking the time to leave us a review. It's wonderful to hear that Anusha has been super helpful for you, and is always able to answer your questions. We're always happy to help if there is anything further you may need!
July 24, 2024
All experience was great, and it works perfectly with our shop. The internal employees are very friendly and helpful! I really recommend LoyaltyLion!
Thanks so much for your great review. We're so happy to hear the team have been helpful and friendly, and we appreciate your recommendation! Please don't hesitate to reach out if there is anything further we can help you with.
July 22, 2024
This has been a real win for our business! Initial set up was easy and the team are super helpful. I highly recommend if you're looking to reward customers.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that LoyaltyLion has been a winner for your business. We're also so pleased to hear that the team have been helpful during this process. We're looking forward to continuing to help you with anything you may need!
July 16, 2024
We use Loyalty Lion for our Online customers and it has been great over the past 3 years! The customer support is always informative and helpful. Great application to have for our website, and our customers love getting discounts for their loyalty.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that you find our Customer Support helpful and that your customers love being rewarded for their Loyalty! We're always happy to help support you with anything you may need on your loyalty journey.
July 11, 2024
Fantastic service, the team were so helpful in getting the app loading and looking and how we wanted and went above and beyond to ensure it was working perfectly. Highly reccommend.
Thank you for your review. It's wonderful to hear that the team have been helpful in getting your program set up to your requirements, and helped to ensure it works to your expectations. Please don't hesitate to reach out if there is anything further we can help you with!
July 4, 2024
Sathiya has been incredible in supporting us with technical questions and recommending tips and tricks to ensure that we are optimising all LoyaltyLion capabilities to the maximum.
Thanks for leaving us a review. It's great to hear that Sathiya was able to answer your technical questions, and provided tips and tricks to help you optimise LoyaltyLion. We're happy to help if there is anything else you may need. Wishing you luck on your Loyalty journey.
July 3, 2024
Exceptional Support and Outstanding Performance We recently integrated the Loyalty Lion app into our e-commerce store, and the experience has been nothing short of fantastic. We want to extend our deepest gratitude to Sammy for his invaluable assistance. Sammy has been incredibly essential in setting up the app, guiding us through every step with unparalleled expertise and patience. Thanks to Sammy's support, the configuration process was smooth and hassle-free. We are extremely satisfied with how the app is performing so far. The initial results are already promising, and we have high expectations for the long-term benefits it will bring to our business. Loyalty Lion is proving to be an excellent addition to our customer loyalty strategy, and we look forward to continued success with this powerful tool. Highly recommended!
Thanks so much for taking the time to leave us a review. It's so great to hear that you have had such a positive experience with us so far. It's also so great to hear that Sammy has been able to offer so much help, support and guidance for your program from the get-go. Good luck on your Loyalty journey!
June 25, 2024
Amazing experience! Loyalty Lion met our expectations. At the beginning, we were skeptical, especially because there are so many similar competitors on the market. But they are the leaders in their industry for a reason, and when they said that they like to "exceed our promises," they were speaking the truth. Together with Jason, our representative from Loyalty Lion, we managed to launch our program smoothly within a few weeks and have a fully functional program for our customers. Also, whenever we had issues or questions, the response rate was so fast, and they always found a solution for us. Having this from the mouth of a user who has worked with dozens of apps on Shopify, I need to say that nowadays it's hard to find this type of quality. So I strongly recommend it.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that we were able to meet your expectations at the start of your loyalty journey, and we hope to continue to exceed them! It's so great to hear that Jason was able to smoothly launch your program, in line with your timeline. We're looking forward to seeing your program's progress and are always available to help with anything you may need.