All reviews

Rating Breakdown

  • 5
    80% (487 ratings)
  • 4
    10% (60 ratings)
  • 3
    1% (6 ratings)
  • 2
    3% (16 ratings)
  • 1
    6% (38 ratings)
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5 / 5 Share

Sept. 29, 2023

Vicky has been SO wonderful as our new CSM! She has listened to our teams needs and helped us hone in on the low hanging fruit that bring quick wins for our program. On top of having a great CSM on our side, Loyalty Lion also has a lot of helpful resources that make adopting new program features easy and attainable. Thank you Vicky and LL team for listening to your clients and rolling out new features and platform improvements that matter!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your positive review, our team is delighted to hear that you are happy with both our program and support!

5 / 5 Share

Sept. 26, 2023

The onboarding support that we received throughout the integration of the app with our store was excellent: the team were accessible, swift with their communication and extremely helpful. The app itself has only been running for a short while, so too soon to evaluate its effectiveness, but first impressions are good and we like the fact that we can customise certain elements to make the look our own, and we also like that integrates with our mail program.

Using app

5 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your positive feedback, we are happy to hear you were pleased with your onboarding experience!

5 / 5 Share

Sept. 24, 2023

Great app if you want a loyalty program, very helpful team- been using them for a long time. Would highly recommend checking them out if you are looking for a loyalty program, I would not recommend a better company. Lots of useful features and automation

Using app

Over 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your review and kind words, we are thrilled to hear you're enjoying LoyaltyLion!

5 / 5 Share

Sept. 22, 2023

Sammy Newton has been nothing short of extraordinary in our onboarding process. He's been so patient and guiding through our process. He's been proactive in checking in on our launch progress and has been so helpful in answering ALL the many questions I threw at him. We also restructured our program in the middle of launch and he was super helpful during everything. He's been such a pleasure to work with too!

Using app

4 months

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for taking the time to leave us a positive review, we are so delighted to hear that Sammy went above and beyond during your onboarding process!

5 / 5 Share

Sept. 15, 2023

Sathiya from Loyalty Lion did a great job us!!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your 5* review, our amazing customer support team is always here to help, so please feel free to get in touch any time you have any further questions!

5 / 5 Share

Sept. 14, 2023

We have just completed our onboarding with Jonathan and the experience was incredible! He was super helpful from a strategy standpoint and was quickly able to guide us on any questions related to best practices and loyalty page customizations. We had a quick timeline for launch and we successfully hit it thanks to his help. Overall, we are very happy with the LoyaltyLion platform and our onboarding experience!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive feedback, we are happy to hear that you were pleased with your overall onboarding experience and Jonathan's guidance!

5 / 5 Share

Sept. 13, 2023

Huge thank you to Vicky for the white gloves service and support in getting me and the rest of the team up to speed on the newest features and capabilities of the platform. We're excited to roll out a couple touches to stimulate program enrollment and reward usage.

Using app

5 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a 5* review. We are thrilled to hear that you received all the support you needed from Vicky, and we look forward to hearing the positive results you achieved following her advice!

5 / 5 Share

Sept. 13, 2023

We integrated Loyalty Lion recently and it was an absolute pleasure working with our onboarding manager Jason. The platform speaks for itself but the communication and work from Jason was top notch.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your positive feedback, we are delighted to hear that you were happy with your overall onboarding experience and Jason's advice!

5 / 5 Share

Sept. 12, 2023

Our Account Manager, Hannah, has just conducted a thorough QBR - outlining performance since launching the programme and ways we can improve our success. I look forward to seeing performance ramp up over the coming months when we move into our second quarter, and see the impact the programme has on LTV.

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking the time to share your feedback. We are happy to hear that Hannah has provided you with meaningful insights and advice, and we look forward to seeing the positive impact this will have on the performance of your loyalty program.

5 / 5 Share

Sept. 8, 2023

Anusha and her team have been prompt and responsive to any questions we have. They are proactive in reaching out to set meetings with us to ensure we are getting the best use of the features.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a 5* review. We are thrilled to hear that you are pleased with our service and support!

5 / 5 Share

Sept. 6, 2023

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a 5* review. We are delighted to hear that you are happy with our program!

5 / 5 Share

Sept. 6, 2023

We´ve been working with Loyaltylion app for a few years now and it has definitely helped us bring in more revenue. Our clients love to purchase knowing they will win points and have a discount for future purchases. The customer service is great and on our plan we count with a specialist that gives us new ideas and we can have monthly meetings to revise all the features and see if there is room for improvement.

Using app

About 6 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your positive review. We are pleased to hear that you feel fully supported by our team, whilst your clients are enjoying using your loyalty program!

5 / 5 Share

Sept. 5, 2023

Jason was very helpful during our onboarding process. The platform was easy to integrate with our tech deck. I do wish there were a few more actions pre-built and didn't require custom dev from our team. You can only connect to one Attentive account so we can't offer points for SMS sign-ups for other countries.

Using app

8 months

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a review, we are happy to hear that Jason has provided you with all the help needed during the onboarding process. We're sorry it wasn't the smoothest experience you've expected, we've made a note of your feedback and passed this over to our product team!

5 / 5 Share

Sept. 1, 2023

Everyone at Loyalty Lion has been amazing to work with from launch to maintenance. Hannah has been a great strategic partner assisting us in finding creative, tactical ways to leverage the program to meet our company goals. Our customers love the ease with which they can turn their regular purchases into valued savings and our e-commerce sales metrics are steadily improving as a result of the platform.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your 5* review. We are thrilled to hear you're enjoying our service, whilst your customers love using your loyalty program and your results are steadily improving!

5 / 5 Share

Sept. 1, 2023

Jason was very helpful in getting us up and running and ensuring a smooth transition from our previous loyalty program we used. We have added Loyalty Lion to both our websites. Will update a few months in once we have further data on how well the programs work.

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to share your positive feedback. We are thrilled to hear you had a smooth program transition and Jason has provided all the help you needed in achieving this!

5 / 5 Share

Aug. 24, 2023

Hannah has been an incredible help, taking the time to understand our brand and requirements to optimising our loyalty scheme.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a 5* review, we're all thrilled to hear that Hannah has provided you with nothing but a stellar service!

5 / 5 Share

Aug. 24, 2023

Libby was very helpful through the whole onboarding process, with prompt replies to any questions we had during the setup even with the large time difference ! We have just launched so havent seen huge results as of yet but very excited to see where we end up with a couple more tweaks to the program, everything looks promising so far. Good amount of intergrations to work with.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a review. We look forward to hearing the positive impact the loyalty program has on your business, and we're always here to help with any further questions you might have!

5 / 5 Share

Aug. 23, 2023

I've been using LoyaltyLion for about two years now for two different organization. It's a really great and easy to use platform. It's so user friendly, which really helps when there's training cross-functionally! It's also a great platform if you're running an international rewards program, as you can easily toggle between each country you're managing. I've been able to set up an entire new loyalty rewards program as well as revamp one for a different brand through this! Their CSMs are also incredibly responsive. Our rep especially, Hannah Cook, has been absolutely amazing at helping us through a really intense relaunch of our program, putting absolute care and thoughtfulness into the relaunch as if it were her own brand. She has been an amazing extension of our team!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your positive review, we are thrilled to hear you have been enjoying LoyaltyLion for two years now and are terribly proud to hear that Hannah has gone above and beyond for the relaunch of your loyalty program!

5 / 5 Share

Aug. 18, 2023

It has been a flawless experience! Very happy to be working with Hannah Yaffe on our site, she has been so resourceful and attentive to ensure all things are running smoothly. On top of that, she has gone above and beyond to propose ways to improve our current program and educate on us on all the features of loyalty lion.

Store

dae

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your 5* review, we are delighted to hear you are happy with our program and the support you've received from Hannah!

5 / 5 Share

Aug. 10, 2023

We're currently implementing Loyalty Lion and we're having an amazing experience -especially because of Jonathan's great service during our onboarding process. He's extremely friendly and patient - and super serviceminded. It's a pleasure working with him and Loyalty Lion and we're super exited to finally launch our loyalty programme in the nearest future. A big thanks to Jonathan!

Store

Vuffeli

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback, we are pleased to hear that you had such a positive onboarding experience and that Jonathan's help and guidance throughout the process has met your expectations!