Shopify Marketplace Connect

Sept. 13, 2023

Codisto was better app and user friendly. I had uninstalled the app.

Sept. 7, 2023

*Updated after Codisto became Shopify Marketplace Connect* I am breaking my review down into issues that affect only Walmart, and issues that affect the Walmart, Amazon, and Ebay. A little background information about us, we have over 30K products on Shopify, have been selling on Walmart and Ebay for over 3 years, and Amazon for a little over 2 years. Walmart Issues: This is going to be my largest section. The Walmart Integration is a mess, the only function it reliably performs is order management- I can say this with complete confidence as we used Codisto for over two years. We have now changed to a new app to manage our Walmart listings, inventory, and orders and it works perfectly. Over the last two years, I opened at least 50 support cases due to functionality issues with the Walmart integration. I chatted, emailed, and even had video calls with support agents to try and solve these functionality issues- nothing was ever resolved. Biggest issues: 1. The "lagtime" field isn't mapped to anything. I've been asking them to make the field functional for 2 years and it was just not a priority for them. I brought the issue to their head of support, Nikki, and explained how critical this piece of information is and it was still never addressed. 2. "We send updates in real-time, it's Walmart who is slow to process it". I was told this again, and again, and again by support- and now that we are on another app, I can say with 100% certainty that this statement is false. I have successfully uploaded more products in the week following the change to CED Commerce's Walmart Marketplace Integration than I was able to over the last half a year using Codisto/Marketplace Connect. I can upload a feed and see the results displayed in the seller center within minutes. 3. This app does not allow you to see feed error. God forbid something is wrong when you enable a product in the grid- you will not be able to track down the error. Our new app not only let's view and download the feeds we've sent from the feed log, but they also even provide suggestions and solution to the errors. Codisto just tells you to contact Walmart Support to figure out what the issue was, which on its own is not a big deal, except for Walmart Support to be able to assist you, they need a copy of the feed and usually ask for it to be uploaded a second time... I've discussed this roadblock to success with Nikki multiple times, but it was always brushed off. Walmart, Amazon, and Ebay 4. Even before the rebrand, the grid was slow and at times completely unresponsive. After the rebrand, the grid is a joke... it is slower than before, often doesn't update after applying filters, and is generally hair-pulingly frustrating. Maybe the grid works better for companies with smaller catalogs. The update broke the Bulk Edit page to the point that you can't edit Variant products or even see the variants- only the parent. 5. This is one of the dumbest things I've seen a developer do... If you have a product with variants, and one of the variants is missing it's UPC/GTIN/EAN, the app will auto-fill the blank field with a UPC one of the other variants... which makes no sense... this leads to errors, including products being uploaded under the wrong child variant. Since the grid does not offer a field for "update product id" or "update SKU", this becomes a MAJOR headache and takes a lot of time and energy to fix... I reached out to chat support about both parts of this issue and got laughable answers. The agent on chat told me that to fix this SKU/Product ID mismatch, I just needed to "delete the product, wait 24 hours, and upload it again with the correct data", I responded to the agent that yes, that would fix the issue for Amazon, but that is not how Walmart works... The agents gave me the same instructions again and told me I needed to try it first and then wait 24 hours before they could look into the issue... I had to try to explain to this agent that Walmart and Amazon are not build the same way. This conversation with support went nowhere, I eventually gave up on this agent understanding the issue and emailed Nikki directly. To this day, neither part of this issue has been addressed, and I am still cleaning up the mess it caused... although the process is going much faster with a functional app. I think Codisto's biggest problem, besides their god complex and inability/unwillingness to accept and address functionality issues, is that they expect Walmart to function the same way Amazon does- which is not the case by any means. I've encountered many, MANY, issues over the last 2 years, it would take too long to list them all, but suffice to say, I am counting down the days until I can fully remove this app and never have to look at it again.

Sept. 7, 2023

I encountered several issues that have been languishing that all users of this app need to know about. Let's start with the complete falsehood in this August 2023 video announcing this app - https://youtu.be/Cb7z3jGUUZY. This app is not 'real-time' as mentioned in the video. It has an internal scheduled push/pull data mechanism, which can leave your FBM fulfilled orders as 'late shipped' due to data not being sent back to Amazon on time. Reported and unresolved issues with the Amazon connection 1 - Using MCF fulfillment requires you to import all orders (FBA and FBM). This is an issue as the FBA orders imported into Shopify are unnecessary, but the feature is mutually exclusive. If you enable the Only FBM orders are imported option, the MCF is disabled. 2 - MCF orders require manually requesting fulfillment. You have been forewarned that there is no automation for this process within the app (but you may be able to automate it with an additional app, that I do not know.) 3 - MCF orders fail to pass to Amazon for fulfillment and products assigned to MCF inventory fail to show in the MCF enrolment page. Perhaps these two issues are linked, but I have not heard back from Shopify support yet. Reported issues with the Walmart connection 1 - Upon migrating from the Walmart Connection that is slated for removal on 10/1/2023, you encounter duplicate orders pulled from Walmart, even though they are completed and shipped. I was able to catch these in time to stop a second fulfillment, but it was a hassle. You have been forewarned. 2 - All Walmart orders are loaded without the customer-selected shipping option, only 'DELIVERY' is in the shipping option. So, if you offer Expedited shipping options on Walmart, you may want to map 'DELIVERY' to an expedited shipping level (which means all standard shipping goes out 'Expedited'). Again, I have reported this to Support, but no solution yet. I was a user of the Amazon by Codisto app previously and these issues did not exist in that app, which was a surprise to me when I encountered these regressions in functionality and failure of support to effect resolutions. I suggest you use this app at your own risk. If Akshay Patil at Shopify wants to connect, email me and I can provide additional details for him to assist his team in resolving these issues and make this app all he claims it is in the video linked above.

Sept. 5, 2023

Very Bad App For Etsy Integrations. it doesnt have any options to put different descriptions , also it ruined all the keyword research on title because of no option to keep the titles different

Sept. 4, 2023

This app has published the same items to Etsy several times, I received a huge bill to pay from Etsy for those duplicated listing fees plus the time I spent to delete them from Etsy shop.

Sept. 4, 2023

You can't link a metafield if it has multiple values. Kind of useless for media listings where you have edition, features, genre, style, label all needing more than one entry. The condition defaults to 'Very Good' regardless of what you enter in the field meaning you can't sell something as 'New' or 'Like New'. It pulls through irrelevant fields, e.g. CD listings have a Cassette Grading. Orders include a 99p shipping charge despite the fact I only offer free shipping. Support are incredibly slow to respond, half answering questions so you have to keep chasing them. Not a good app.

Aug. 26, 2023

Now that they have fixed the app it finally loads and is not just a blank page. The bulk edit buttons are doubled and when you click them they don't work. The sorting doesn't work and the filters aren't working. I connected our etsy account completely, it shows up in connected marketplaces, and then after a few hours just disappears. Support before replying please review ALL of the tickets I have put in and how only 1 has been resolved. This is insane how bad this app is. It just doesn't work.

Aug. 26, 2023

This app does not work, and very very slow app. I tried to list on amazon and Walmart it will not list. Will not link eather errors errors and errors.

Aug. 25, 2023

HI we cannot get any help from shopify or codisto . codisto app was working when it own by amazon . you could help . now as shop owner i cannot even add new items to amazon.

Aug. 25, 2023

This app needs a mandatory tutorial video before using. I downloaded this thinking it was an actual Shopify app, not Codisto. It ruined my Etsy storefront completely. When I enabled the products in the app it created new listings on Esty and cost me SO MUCH MONEY. I currently haven't been able to log into this app to make changes for TWO DAYS. This is absolutely unacceptable.

Aug. 24, 2023

I recently tried out the Shopify app "Shopify Marketplace Connect" to facilitate the upload of my Shopify products to Amazon.in. Unfortunately, my experience with the app has been quite disappointing, primarily due to two key issues. I encountered significant challenges with the customer support provided by Shopify Marketplace Connect. Specifically, I needed GTIN approval as per the app's requirements. However, I already possessed brand and category approval under Toys & Games on Amazon. In this situation, Amazon offers a straightforward solution by allowing the creation of an ASIN through the "we don't have product id" option. This contrasts starkly with SMC's insistence on GTIN approval. As a user, I anticipated a more adaptable approach that aligns with Amazon's existing systems and approvals. The lack of flexibility in this regard greatly hindered my experience. Furthermore, the app exhibited issues related to image quality and capture. One of the app's intended purposes is to simplify the process of uploading Shopify products to Amazon.in. However, I found the app to be needlessly complex and difficult to use. I believe that its functionality should be more intuitive and user-friendly. Furthermore, I found it easier to utilize bulk upload via Excel to transfer products from Shopify to Amazon.in. This ease of use in the manual method contrasts sharply with the cumbersome nature of the app. Taking into consideration the poor customer support, limited flexibility, image quality concerns, and overall difficulty of use, I have decided to uninstall the "Shopify Marketplace Connect" app. For those seeking a seamless and efficient means of uploading their Shopify products to Amazon.in, this app proves to be time-consuming, inefficient, and, in my experience, a waste of money. I do not recommend its use, especially if your goal is to simplify the cross-platform product uploading process. Overall, my experience with "Shopify Marketplace Connect" has been far from satisfactory. I hope that future updates address these issues, making the app more user-centric and aligned with the needs and systems of online marketplaces like Amazon.in. Until then, I will be seeking alternative methods to achieve my product uploading goals.

Aug. 24, 2023

After installing to address the removal walmart market place, the application took over my etsy store. After hours on support with shopify, marketplace was removed. Unfortunately, it has removed my ability to manage Etsy and all listings that have been in place for years. Even Etsy said they could not revert the changes. Save yourself time/money and just manage the platforms directly.

Aug. 22, 2023

This app has stopped us from getting any sales on Amazon for 6 months. Its help center has had 6 months to resolve it and is still unresolved. Their help center keeps saying to reauthorize Amazon, which we have done (more than 20 times) and it still keeps advising the same issue. Our Amazon store is working perfectly. Nothing wrong there, only the app.

Aug. 28, 2023

C'est lent, c'est lent c'est lent et tres difficile de synchroniser avec les template. Jamais reussis

Sept. 11, 2023

Been using this for a few weeks. This is an extremely frustrating app to use. Horrible interface. Everything is messed up. Maybe it is because I have 3 to 4 thousand SKUs but this app is a brick. Nothing transfers properly. Too many mistakes. Doesn't flow properly. So far pretty bad experience. Maybe needs a few months. But this is a terrible waste of time. Pricing is messed up on walmart site. Products supposed to go for 7.99$ are being sold in 10 packs for 7.99$ Should be 79.99$??? Extremely Frustrated. Coming back a few weeks later to edit my review. My Review stays the same, but maybe even worse. Keep getting orders through walmart, and the problem keeps compounding. Walmart is taking a SKU for a single item and putting it to a listing of 10 packs. Customer only paying for a single item. Nobody is able to help.

Aug. 10, 2023

Rainier Salta has given the best service I could have possibly received. He was patient with the multitude of issues, help me understand the software and looked up the cases that my team had previously reported. He did he best to resolve his issues and helped me navigate the app and how difficult and complex it is. 5 stars for him. 10 stars if I could ****BUT*** This app is horrible and should never have been released in this condition. It's buggy and doesn't work. I have two tickets that have been escalated to the dev team and there is no ETA of a fix. The app is also unnecessarily complicated, has terrible UX design. It has made my job very difficult, has been one of the most frustrating experiences I have ever had with technology. I will be looking into switching. Please feel free to contact me, I would love to discuss this matter with whatever team rushed the release of something that was clearly not ready to be released as it doesn't work.

Aug. 10, 2023

I have had the app in my shop and linked to Ebay for two days. My shop has been around for 2 years. As of today, my shop is blocked! I have not yet received a reply from support. I cannot recommend this app.

Aug. 11, 2023

As a long time user of Codisto I was quite happy with it, and it would have been a 5-star app. Now, after becoming part of Shopify and rebranded Marketplace Connect, it went down to 1 star. Functions that we used and need in Codisto have disappeared. Why can I not work on variants in the bulk edit view? Why would I have to go through single edit mode to make changes, especially when I need to do them in bulk to many of our listings at a time? How is it not possible to at least match functionality? I was hopeful that over time, some of the kinks that Codisto had would get solved after becoming part of the Shopify family, but I could not imagine losing core functions as a result. Edit: Support was able to revert me back to Codisto (the original app), which is great and enables me to be able to work again. I was then asked to please delete my review, which I am willing to do as soon as the problems in the new app/design are gone. Until then, my rating stands that Shopify Marketplace is a sorry excuse in the state that it is now.

Aug. 7, 2023

We initially had some teething troubles using Codisto but these were resolved over time and the app was working great for us, our listings on eBay were listed without issue. This morning I have tried to list on eBay and everything has changed for the worse, I now do not have a clear process to list my items on eBay, the functionality is substandard to that which was in Codisto. Filtering is a joke. Why move us over to a new tool and give us less functionality than we had. This is now going to take me orders of magnitude longer to list items. I contacted Shopify support and they have not been helpful at all, very disappointed in the whole experience.

Aug. 7, 2023

BE AWARE! This app has caused my eBay account to be permanently suspended for breaching eBay policies! There were no issues at all until I used this app, at first i got a restriction 2 hours after using the app, got the account live again, waited 24 hours then used the app again to re-list the suspended items then 2 hours later I got my account permanently suspended. I am now in a fight with eBay to get the account back again. This has cost me a crazy amount of time and money. Hopefully someone will respond from the app, but there is something in the sync that is triggering eBay to automatically close seller account. NOTE my eBay account is newish but be very careful. > On the plus side it is very easy to use and lists items in seconds.