All reviews

Rating Breakdown

  • 5
    61% (1,125 ratings)
  • 4
    3% (57 ratings)
  • 3
    2% (29 ratings)
  • 2
    2% (44 ratings)
  • 1
    13% (239 ratings)

Reviews with Text

  • 90% (1,338)
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5 / 5 Share

Sept. 15, 2025

Amazing customer service.

Using app

Almost 2 years

Total reviews

6

Average rating

4.7

5 / 5 Share

Sept. 15, 2025

The app is great and works really well. Customer service is easy to contact, and we set up a call quickly. Joy Velasco was kind and easy to talk to. She walked us through the listing process step by step, giving clear and detailed explanations. She was very patient and made everything easy to understand. Highly recommended!

Using app

About 2 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Sept. 15, 2025

I had an excellent experience with Shopify Marketplace Connect Customer Support while setting up my eBay store. Michael was incredibly responsive, knowledgeable, and patient, guiding me through every step of the process. He quickly addressed my questions, provided clear instructions, and made what could have been a complicated setup feel seamless. His professionalism and dedication gave me confidence that my store was being set up correctly. I truly appreciate the outstanding support and highly recommend Shopify Marketplace Connect to anyone looking to expand their business across marketplaces.

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 14, 2025

Great and professional support — thank you! Fantastic support, really appreciate it!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 12, 2025

Great support. Answered questions and resolved issues quickly. This agent is the GOAT!

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2025

Just had help from Mariz who was very helpful, knowledgeable and patient. Now I have the needed information to move ahead with exporting my product to Ebay.

Using app

5 months

Total reviews

12

Average rating

4.4

5 / 5 Share

Sept. 11, 2025

I tried this four other time. Finally got someone who can help! Great job.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2025

Using app

23 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 11, 2025

support is easy and helpful

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 10, 2025

I had a truly great experience with Customer Service – Mariel R. She helped me a lot, explaining everything step by step, very clearly. She showed me exactly what to do and was extremely patient, even though I am not very familiar with the system and had many questions. Mariel R answered all of my questions with care and professionalism. Excellent service — thank you so much!

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 10, 2025

Thank you for a fast response and for fixing my issue

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 10, 2025

Josh provided outstanding support. He quickly identified the solution to my problem and gave me clear, step-by-step instructions that worked perfectly. The issue was resolved in minutes. Excellent service!

Store

My Store

Using app

3 months

5 / 5 Share

Sept. 10, 2025

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 8, 2025

good and fast service

Using app

--

Total reviews

2

Average rating

3.0

5 / 5 Share

Sept. 5, 2025

very respectful and helpful thanks

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2025

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 4, 2025

Resolved all my issues! Thank you Joshua!

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 4, 2025

Works amazing! Can def. recommend the great service. John was very helpful

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2025

Joshua was super helpful; this app makes it easy to connect more marketplaces. Great App! We have had it for a while.

Using app

Over 1 year

Total reviews

4

Average rating

4.5

5 / 5 Share

Sept. 3, 2025

Cindy sat with me on chat for an hour and made sure ALL of my questions were answered. She didn't just send me links to knowledge base articles like most support people do. Customer service like this is RARE and I'm so glad I can rely on this support when I need it. Highly recommended!

Using app

About 1 year

Total reviews

5

Average rating

3.4