Marsello: Loyalty, Email, SMS

Do not use Marsello. They will rip you off. They import duplicate customers with no contact information, forcing to pay hundreds a year for customers who are unable to receive any messaging. Customer service is a joke. Much more expensive than similar apps. SKIP IT!

In some ways, Marsello is great, but I am regularly surprised by the absence of features that I would consider to be standard, especially given the hefty price tag that Marsello comes with. - There is no way to offer bonus loyalty points for the purchase of a specified product. Read that again. - The email campaign editor can't pull live data from Shopify. If you want to feature products in an email, you'll be spending a lot of time copy-pasting data from your Shopify store into Marsello. If you're coming from the native Shopify email tool, it'll feel like a significant downgrade. - Due to limitations in how Shopify performs discounts, something as simple as a reward that offers 100% off of a specified product is not possible. Instead, Marsello performs an order discount with a hard-coded value, which results in unexpected tax calculations and the need to revise discounts in Marsello whenever product prices change in Shopify. While this is largely a Shopify problem, Marsello has not kept up with the latest changes on Shopify's end, such as the option to combine discounts. Positives worth acknowledging: - Support is quick to respond to my requests (I am in GMT-3). - The default customer segments are useable and easy to understand. - Custom segmenting is intuitive. - Multi-site reporting is well-done.

Extraordinary service today from Mark Compahinay. What was turning into a brain drain my end, Mark provided prompt clarity and accurate details to sort out the issue. Exceptional service and very grateful.. Andrea | True Store.

Extremely responsive customer service, and user friendly for a small business who doesn't have a lot of time to manage a database, but wants the power of data to inform decisions and marketing.

I have started using Marsello and I would like to say that Rocelle Treymane's willingness to help - even though our questions may not always have answers - is truly remarkable. She has always addressed our queries and is extremely knowledgeable. I am so glad we chose Marsello. Besides being a winning product, Marsello backs it up with customer service support and this is so important especially for our line of business.

Great Service and friendly program, I highly recommended and I hope I am able to learn all faster enough

Marsello's service is amazing in particular Rohelle Treymane, she is so efficient and helpful with outstanding follow up emails. Her service couldn't be better! Everyone is very helpful, product is great and they actually develop many of our suggestions! Keep it up!

Great help! Very quick and efficient. Really enjoy working with John and the other friendly staff from the support team.

Marsello is great and really helped us out a lot! We got so many of our customers back after time away!

We have been using the app for a month now & enjoy having everything under one app for marketing (email, sms, loyalty). Their team is helpful, and I highly recommend using them for the launch campaign when you start - it helps take some things off your plate & know that it's getting setup correctly. It would be nice if there was an APP feature for Marsello that can be accessed & able to do posts & scheduling from an app. We've tried doing it from our phones thru the Shopify app but the Marsello site isn't friendly on our phones to really see content. Also would be nice if we had a primary image library vs one for SMS and one for Email - we tend to want to use the same or similar images in marketing & have to upload the image twice under each one.

J'utilise Marsello depuis plusieurs années déjà! J'adore tous les ajouts de nouvelles fonctionnalités, les sessions d'information personnalisées, l'écoute des commentaires. Vraiment de multiples possibilités de marketing pour tout faire à l'interne.

Easy to use, it's helpful. Customer service is very good!! Recommend for 5 stars! No hesitate to try ASAP

Marsello is extremely helpful as a marketing tool when working with Lightspeed Series X and Shopify. There are some features I wish it had: ie cash loyalty instead of points, but overall it is easy to use so long as it is set up correctly. There have been some minor sync issues but nothing that hasn't been resolved quickly during business hours.

Great support and always respond back to questions Love this platform, has a very easy to use user interface making creating campaigns super quick and easy. Not to mention there's also a loyalty points program! Everyone on the team is amazing and super helpful with providing me with tips to help me maximize my use out of the app and maximize sales through Marsello. Absolutely love this app. Hard to change to something else once you've started since it's so great!

Love this platform, has a very easy to use user interface making creating campaigns super quick and easy. Not to mention there's also a loyalty points program! Everyone on the team is amazing and super helpful with providing me with tips to help me maximize my use out of the app and maximize sales through Marsello. Absolutely love this app. Hard to change to something else once you've started since it's so great!

A great platform with an even better team running it! Marsello is a tool that I will use to grow my business and improve my customer experience at the same time! Omnichannel is the future - and Marsello is winning the race!

Love Marsello! Customer loyalty is the main reason my business has succeeded, which is only possible with this app. Easy interface to use and great team when technical questions arise.

A great loyalty app that is easy to use. The SMS and email campaigns are especially useful. Customer support is very responsive and tried their best to solve any issues I've encountered.

This app has been great for us and has helped us launch a wonderful points system. The added bonus of having the option of email and sms is wonderful!

The app itself is good an easy to use. A little on the $$$ side.... but we probably don't use enough of its features to get the true value. The rewards system is really good - and the automations keep life simple. Customer service is A+