All reviews

Rating Breakdown

  • 5
    86% (332 ratings)
  • 4
    4% (14 ratings)
  • 3
    2% (9 ratings)
  • 2
    1% (4 ratings)
  • 1
    7% (25 ratings)
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5 / 5 Share

Nov. 15, 2022

Marsello is great and really helped us out a lot! We got so many of our customers back after time away!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind review! ✨

4 / 5 Share

Oct. 19, 2022

We have been using the app for a month now & enjoy having everything under one app for marketing (email, sms, loyalty). Their team is helpful, and I highly recommend using them for the launch campaign when you start - it helps take some things off your plate & know that it's getting setup correctly. It would be nice if there was an APP feature for Marsello that can be accessed & able to do posts & scheduling from an app. We've tried doing it from our phones thru the Shopify app but the Marsello site isn't friendly on our phones to really see content. Also would be nice if we had a primary image library vs one for SMS and one for Email - we tend to want to use the same or similar images in marketing & have to upload the image twice under each one.

Using app

2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Sept. 29, 2022

Love this app. Been using Marsello for years! New features keep getting added so it just keeps getting better and better!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review!

5 / 5 Share

Sept. 23, 2022

One of the best email / sms we are using. We love how this includes campaign, and loyalty + reward. All in one ! We also find the analytics are useful.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 22, 2022

J'utilise Marsello depuis plusieurs années déjà! J'adore tous les ajouts de nouvelles fonctionnalités, les sessions d'information personnalisées, l'écoute des commentaires. Vraiment de multiples possibilités de marketing pour tout faire à l'interne.

Using app

About 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review!

5 / 5 Share

Sept. 8, 2022

As a small business, it's hard to keep track of all the digital moving parts. Marsello made it easy for my team to quickly set up email campaigns and establish branding with our clientele. Straightforward. User-friendly. Worth a try.

Using app

7 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 2, 2022

very costly app with no customer support, they will always say they will contact you when they have time

Using app

Over 2 years

Total reviews

15

Average rating

4.7

Developer Reply

Thanks for the feedback. I understand the team reached out and is waiting to hear back from you. We would love to be able to discuss this so we can address the questions you have.

5 / 5 Share

Sept. 1, 2022

Easy to use, it's helpful. Customer service is very good!! Recommend for 5 stars! No hesitate to try ASAP

Store

KLAIYI

Using app

Almost 5 years

Total reviews

4

Average rating

4.8

Developer Reply

Appreciate the review. The team works hard to provide an amazing experience and support to merchants.

5 / 5 Share

Aug. 3, 2022

Find Marsello very easy to use, and the team are very quick and helpful when any assistance is required.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review!

5 / 5 Share

June 24, 2022

Very easy to use for myself and my customers, thankful to have this on my website for e-mail, and rewards!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the great review!

4 / 5 Share

June 7, 2022

Marsello is extremely helpful as a marketing tool when working with Lightspeed Series X and Shopify. There are some features I wish it had: ie cash loyalty instead of points, but overall it is easy to use so long as it is set up correctly. There have been some minor sync issues but nothing that hasn't been resolved quickly during business hours.

Using app

About 1 year

Total reviews

3

Average rating

4.7

Developer Reply

Thanks for your review. We appreciate the feedback! From Marsello

5 / 5 Share

June 2, 2022

Great support and always respond back to questions Love this platform, has a very easy to use user interface making creating campaigns super quick and easy. Not to mention there's also a loyalty points program! Everyone on the team is amazing and super helpful with providing me with tips to help me maximize my use out of the app and maximize sales through Marsello. Absolutely love this app. Hard to change to something else once you've started since it's so great!

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the excellent review!

5 / 5 Share

May 31, 2022

Love this platform, has a very easy to use user interface making creating campaigns super quick and easy. Not to mention there's also a loyalty points program! Everyone on the team is amazing and super helpful with providing me with tips to help me maximize my use out of the app and maximize sales through Marsello. Absolutely love this app. Hard to change to something else once you've started since it's so great!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the lovely review!! From the Marsello team :)

5 / 5 Share

May 26, 2022

A great platform with an even better team running it! Marsello is a tool that I will use to grow my business and improve my customer experience at the same time! Omnichannel is the future - and Marsello is winning the race!

Using app

3 months

Total reviews

12

Average rating

5.0

Developer Reply

It sure is 🙌 - Thank you for the awesome review!

5 / 5 Share

May 25, 2022

Love Marsello! Customer loyalty is the main reason my business has succeeded, which is only possible with this app. Easy interface to use and great team when technical questions arise.

Using app

Over 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the fantastic review! It's so awesome to hear that our loyalty features have contributed to your stores' success. If you ever need any assistance please don't hesitate to reach out! All the best, Marsello.

5 / 5 Share

May 24, 2022

A great loyalty app that is easy to use. The SMS and email campaigns are especially useful. Customer support is very responsive and tried their best to solve any issues I've encountered.

Store

Zenox

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the review! ✨

5 / 5 Share

May 20, 2022

Great software, integrates easily, can be customised to your needs, customer friendly, easy to navigate. Amazing support team!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the awesome review! From Marsello :)

5 / 5 Share

May 16, 2022

This app has been great for us and has helped us launch a wonderful points system. The added bonus of having the option of email and sms is wonderful!

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the review! From Marsello 💫

5 / 5 Share

May 14, 2022

The app itself is good an easy to use. A little on the $$$ side.... but we probably don't use enough of its features to get the true value. The rewards system is really good - and the automations keep life simple. Customer service is A+

Using app

Almost 4 years

Total reviews

7

Average rating

4.9

Developer Reply

Thank you so much for the great review! It's awesome to see that you're finding the app easy to use. Please don't hesitate to reach out if you have any questions about enabling other features too. From the Marsello team :)

4 / 5 Share

May 13, 2022

It's an intuitive App that's easy to use, the Loyalty program is great and the automations are holding our marketing strategy together really well. The support team are super helpful - they went above and beyond to help us iron out how to manage our wholesale email list separate to our retail list and we can't thank them enough. Im really happy !

Using app

About 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for the review 😇 Always happy to help!