MESA: Workflow Automation
AI automation platform for Shopify
Rating
4.8
feedback
146
chart
#438
All reviews
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Dec. 21, 2023
MESA has provided remarkable customer support with a product that meets our unique needs. After shopping the market and outgrowing Shopify Flow, MESA was the only solution that could handle our complex requirements for managing our store. An easy to understand user interface paired with a responsive, thorough, and consistent customer support team has made light work of our needs.
Thanks for your positive review! We're glad MESA meets your needs and our team could help. For any further assistance, don't hesitate to reach out. Your success drives us!
Jan. 10, 2024
App would be great if it would work properly. Makes soo many mistakes every second day. Need to check every day if it made a mistake and edit manually. This is so annoying and time consuming. Really unsatisfied with this app. It is just an automation which should not be hard at all to run smoothly.
We're genuinely sorry to hear about your frustrating experience with our app, and we apologize for the inconvenience these issues have caused you. Automation should indeed simplify your workflow, not add to your tasks. Your feedback is crucial for us to improve, and we're keen to resolve the problems you've encountered. Could you please reach out to our support team directly? We'd like to understand the specific issues in more detail and work closely with you to ensure a smoother, more reliable experience moving forward. Your satisfaction and success matter to us, and we're here to help make things right.
Dec. 7, 2023
One of the best integration and automation platforms, we use it to connect shopify to whatsapp business api and it does magic. I am technically inclined but not a core techie, the support/tech team we super patient with my constant custom requests for edits and enhancements and made sure that my setup was behaving the way we wanted it to. Special thanks to everyone who helped with the technical setup, Jordin, Daniel and Annette, you were amazingly patient and this should reflect on our automation runs, more is yet to come!!
Thanks for the great review! Thrilled to hear how well MESA's integration with WhatsApp Business API is working for you. Our support team is always here to help with your custom requests. Looking forward to more successes!
Dec. 6, 2023
Really helpful. I needed a workflow to be created in emergency and they helped me straight away. So far, very helpful.
Nov. 7, 2023
I feel like MESA has committed FRAUD and THEFT with my account. I just found that MESA was overbilling me BEYOND their $29.95 monthly fee under Shopify's name. I was paying for MESA's $29.99 monthly plan, and I didn't have more than 800 emails sent ALL YEAR via MESA, yet MESA billed me HUNDREDS OF DOLLARS beyond their $29.99 monthly fee under "shopify" on my banking statement. I thought those were merchant fees, but now I know MESA was charging astronomical and probably illegal fees under shopify's name. Additionally, MESA is trying to claim I registered under a different fee schedule less than a year ago, than what MESA has advertised now. I have repeatedly asked MESA to show me the fee schedule I supposedly registered under and MESA will not provide this despite multiple requests for it. I programmed a single email to be sent to select product orders with MESA. We probably had less than 800 emails sent with MESA, and now MESA is trying to claim they sent over 55,000 emails when we barely had 3,000 total orders for the year. MESA can't account for their mathematical impossibility. Emailing back and forth with Annette at MESA doesn't work - she ignores math and keeps changing her terminology between calling the service triggers, automations, counts - this all feels like ONE BIG FRAUD! I have the emails and MESA's false report showing #s that don't exist when compared to the #s that were processed on shopify!
Nov. 1, 2023
Such helpful service on the chat from Daniel! Helped me automate certain products purchased sending an email to a specific employee who handles that product!
Oct. 13, 2023
MESA has saved our business countless hours of auto tagging orders and running specific automations. The customer support offered is first class, special shoutout to Daniel for his help. If you want to automate parts of your business, this is the app for you. Check out their intro pages and suggested automation templates to kickstart the changes.
Thank you so much for your 5-star rating! We are so glad to hear that MESA has been able to save your business so many hours and that our customer support is top-notch. We really appreciate your kind words about Daniel's help. We hope that MESA will continue to empower you to automate parts of your business more easily. Thanks again for your kind review!
Sept. 15, 2023
Love this app. We use it daily. Currently we’re using it to run a reverse auction with prices decreasing automatically. We also use it to tag newly added product so we can create custom collections. As well as the excellent features, the app also come with fantastic support. It can be difficult to set workflows up so it’s great that you can reach out to the Mesa team with any requests you have for help, and they respond within a few hours. I can’t rate this app highly enough.
Wow! We are beyond grateful for your incredibly kind words and enthusiastic review. Thank you so much for taking the time to share your experience with our app and our team.
Sept. 15, 2023
Fairly simple to create your own workflows! I had one more complex one I wasn't sure how to create, reached out, and they worked through it with me! Very kind and made the whole process so easy! Excellent customer service!
Aug. 8, 2023
Shannon was very helpful in getting me started with MESA. With her guidance, I was able to create an automation that did exactly what I was hoping to do.
July 28, 2023
Super easy to set up and Daniel W was so helpful it getting everything exactly how I needed it. Thanks!
July 25, 2023
The level of service provided by the MESA team is beyond incredible. I talked with the team about my requirements and they build a complete customized workflow in one day. They even added in custom code to make sure everything would work properly. Highly recommend
July 23, 2023
Great app for automations. Great, fast, personable and smart customer service. I recommend it to anyone that has complex products.
July 12, 2023
We needed a flow to hold shipping from Amazon FBA orders. The app works very well so far. Very good support.
June 23, 2023
The assistance we received with Abby was efficient and very helpful. She was knowledgeable and courteous.
June 12, 2023
Daniel was incredibly helpful with setup, as has been the rest of the team. So glad we're using this!
June 9, 2023
AMAZING customer service. They were able to build/fix an automation I've been thinking of for months now! Their help was not only efficient, professional and went above and beyond to make me feel comfortable to create my own! Highly recommended. Thanks Jordin and Shannon
June 5, 2023
Easy to use and easy to get (fast, friendly!) help when needed. Helps us take care of repeat tasks in real time, instead of our old way of manually exporting / importing across platforms to get things done.