Microsoft Channel

May 24, 2023

Experience has been smooth and without complications..we are very happy to have added this application to our store

May 18, 2023

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April 22, 2023

Signed up and set up account and added credit card and then went to log back in and was blocked. I contacted support and was told that my account was blocked for my life time without any explanation and absolutely right of appeal after "Serious and extensive" review (of all of 2 minutes). I have been an ad user on google for years without any issue. This is such poor business practice by Microsoft. No explanation? No right of appeal? Just NO and never apply again for the rest of your life. Horrible experience, am very upset, sorry but I take this personally and it is grossly unfair.

April 26, 2023

*UPDATE* 4/26 Continued refusal to escalate from "John" *UPDATE* 4/14 Additional canned responses but no resolution or indication that the issue has been escalated. *UPDATE* 4/11 Additional rude response from "John" No response from [email protected] Ya think they just post canned responses here? *UPDATE* 4/10 Canned response from "John" saying they performed a review and the account would remain suspended. No. They performed NO review. No contact with us was made to verify any information. *UPDATE* 4/8 Still no response from Microsoft. Notice that many of the positive reviews below are from people that review immediately after install but before the approval process. Clunky signup process that creates an irrelevant ad campaign before you can start. Then a useless review process that denies your account with no reason given and no support to solve the problem. Don't waste your time and money. Google isn't much better but at least you can get a campaign running in a couple hours.

Sept. 30, 2023

My shop keeps getting rejected because of a "privacy policy" issue. I had no idea what that could mean. So, I contacted a rep, and they told me what needed to be changed so I did. Got a re-review of my shop and it then got rejected again for a privacy policy issue. I just give up and won't bother Microsoft at all. Update 9/30/2023: My experience with Microsoft channel has been smooth and trouble-free. I updated all my legal information, such as privacy policy, tos, refunds & exchanges etc, and everything has been working well. I wish it continues like this.

March 27, 2023

easy to set up and use. Would defiantly recommend signing up for this service. Now let's see it in action.

March 20, 2023

How can I write a review when I'm still trying to set it up?? I'll be happy to write a review once I have the app installed and see how it works.

March 6, 2023

Just started using the app I have high expectations for it. Waiting for my products to be approved, so right now I'm just waiting. I don't have any worries about approval. I believe this is what my store needs to get off the ground.

March 5, 2023

I am writing to express my frustration and disappointment with the Microsoft Shopify app. After being given access to download the app, I was disappointed to find that it does not give me access to the United Kingdom. As a business owner who relies heavily on the Shopify platform, it is extremely frustrating to be unable to access the Microsoft Shopify app in the UK. I would like to know why this app is not available in the UK and when it is expected to roll out in this region. Furthermore, I am disappointed that I was given access to download the app without being made aware of its limitations. This has caused a significant waste of time and resources for me and my business. I would like to register an official complaint and request that you provide a clear explanation for why this app is not available in the UK, and when we can expect to have access to it. I hope that this issue can be resolved as soon as possible to avoid any further inconvenience. Thank you for your attention to this matter.

March 2, 2023

App no longer works, and No feeds are generated. Only a blank screen loads. 5 days and Microsoft support have yet to respond to 3 tickets. It's useless.

March 2, 2023

so far its good still trying to figure out somethings more on this review is to come so please stand by.

Feb. 26, 2023

Terrible customer service. I had an issue that they told me they resolved, but they did not in fact get the issue resolved. As a result, I have lost money due to their poor service.

Feb. 12, 2023

Went through the hoopla of setting it up. Denied for some undescribed reason and am told to "call a support agent". I think not. Stick with Google. Wayy more user friendly and intuitive.

Feb. 4, 2023

We really reach out to everyone with our business. I always ask how customers find us and they always say using Google. If people use other sites it’s usually found pretty quick and this has really been a blessing to our business.

Feb. 1, 2023

I was told the system would have me approved in 3 days, and it's been 4. I can't seem to sink up more of my products.

Jan. 25, 2023

Easy to sign up. I haven't loaded my products or anything. I just literally signed up and then they asking for this review. We'll see if it brings more sales. I don't know how to rate the app when I haven't used it but to sign up.

Jan. 11, 2023

it is a good source to promote business i think it will help me explore with mybusiness theses sources is good

Dec. 25, 2022

LEARNING this new experience Microsoft Channel has to offer. I look forward in reviewing your channel.

Dec. 24, 2022

I got a generic disapproval email for the platform. I reached out to support, which took roughly an hour of chatting. After a day of investigation, I got back "your store will remain inactive. For privacy and security reasons, we cannot provide details around your specific store" which seems to kinda defeat the purpose of contacting support. It was frustrating to spend a lot of time on my end and provide so much data to them with this outcome. Additionally, the support team seemed kinda trigger happy on selling me on other unrelated advertising products, which is super annoying.

Dec. 14, 2022

If there was a negative * option this app would rate it. Prepaid the campaign, it wont start all, no flags, no support, no feedback other than an automated bot that you likely see below this review. I can't stress enough the frustration having to deal with this platform. WARNING! Stay clear, you only have so many days on this earth... don't go down this rabbit hole..you will regret every second of it. I do hope some live person at MS does take the time to look over these reviews. "Not Likely" my suspicion is he/she/etc probably still sitting in a cubicle still debugging Win 3.1 and have not opened their email folder in years. So you can gather from my little rant...take it as a public service announcement... Danger,,Danger you'll grow old in this labyrinth... best to warn others and call it a day...Avoid, Live long...and prosper..