Microsoft Channel

I have had issues with almost every other sales channel I've used. Every aspect of the Microsoft Channel just worked the way it was supposed to. From initial setup, to creating ads to creating and adding tags. It all just worked. I was blown away. Then, when I went to create my first campaign (not being familiar with the process, I was worried I'd mess it up) I got a phone call "from ad support" offering to assist me on my Ad Setup. Again... Blown Away... On a scale from 1 to 10, you guys get a 25. Well done, Microsoft!

The setup was a bit difficult, but the functions of the app was well worth it. Not only I got free listing on the Bing Shopping tab but I also able to run Microsoft ads as well.

My store wasn't approved within seconds of having the app.... I don't recommend this app at all....

Terrible communication. Vague instructions. Horrible experience with little guidance or feedback. Process is convoluted and overly complex compared to other platforms such as Google Adwords.

Great App. Easy to use. Would recommend any new store owner try this out as it is free to install this.

Straightforward and simple to use advertising toolset. Good additional exposure for our company that has resulted in new business sales.

I have not had any success with this app. I continue to get error server messages and it takes days for support to respond. Once they respond and I respond back its like they don't see my response or do, and choose to state, they have not received a response back and close out the ticket.

After days of working with customer support, this channel still isn't working. In normal MS fashion, the software is cumbersome to setup and doesn't work properly. Error messages are ambiguous and the setup directions are incomplete. The time it has taken to set up this one channel has been more than all the other combined. The only thing that make me keep trying it the conversion rate through bing is higher than google for my shop. I'll try a few more days but at some point, I will give up.

Experience has been smooth and without complications..we are very happy to have added this application to our store

I haven't had any problems working with this channel, its has great customer service, who are always ready to help along the way. I've found there product user friendly and straight forward.

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Signed up and set up account and added credit card and then went to log back in and was blocked. I contacted support and was told that my account was blocked for my life time without any explanation and absolutely right of appeal after "Serious and extensive" review (of all of 2 minutes). I have been an ad user on google for years without any issue. This is such poor business practice by Microsoft. No explanation? No right of appeal? Just NO and never apply again for the rest of your life. Horrible experience, am very upset, sorry but I take this personally and it is grossly unfair.

*UPDATE* 4/26 Continued refusal to escalate from "John" *UPDATE* 4/14 Additional canned responses but no resolution or indication that the issue has been escalated. *UPDATE* 4/11 Additional rude response from "John" No response from [email protected] Ya think they just post canned responses here? *UPDATE* 4/10 Canned response from "John" saying they performed a review and the account would remain suspended. No. They performed NO review. No contact with us was made to verify any information. *UPDATE* 4/8 Still no response from Microsoft. Notice that many of the positive reviews below are from people that review immediately after install but before the approval process. Clunky signup process that creates an irrelevant ad campaign before you can start. Then a useless review process that denies your account with no reason given and no support to solve the problem. Don't waste your time and money. Google isn't much better but at least you can get a campaign running in a couple hours.

My shop keeps getting rejected because of a "privacy policy" issue. I had no idea what that could mean. So, I contacted a rep, and they told me what needed to be changed so I did. Got a re-review of my shop and it then got rejected again for a privacy policy issue. I just give up and won't bother Microsoft at all. Update 9/30/2023: My experience with Microsoft channel has been smooth and trouble-free. I updated all my legal information, such as privacy policy, tos, refunds & exchanges etc, and everything has been working well. I wish it continues like this.

easy to set up and use. Would defiantly recommend signing up for this service. Now let's see it in action.

How can I write a review when I'm still trying to set it up?? I'll be happy to write a review once I have the app installed and see how it works.

Just started using the app I have high expectations for it. Waiting for my products to be approved, so right now I'm just waiting. I don't have any worries about approval. I believe this is what my store needs to get off the ground.

I am writing to express my frustration and disappointment with the Microsoft Shopify app. After being given access to download the app, I was disappointed to find that it does not give me access to the United Kingdom. As a business owner who relies heavily on the Shopify platform, it is extremely frustrating to be unable to access the Microsoft Shopify app in the UK. I would like to know why this app is not available in the UK and when it is expected to roll out in this region. Furthermore, I am disappointed that I was given access to download the app without being made aware of its limitations. This has caused a significant waste of time and resources for me and my business. I would like to register an official complaint and request that you provide a clear explanation for why this app is not available in the UK, and when we can expect to have access to it. I hope that this issue can be resolved as soon as possible to avoid any further inconvenience. Thank you for your attention to this matter.

It's my first time using this app. I will give a full review when I use it. Thus far, the set up was very easy and well detailed.

App no longer works, and No feeds are generated. Only a blank screen loads. 5 days and Microsoft support have yet to respond to 3 tickets. It's useless.