Rating

4.9

feedback

255

Reviews

chart

#192

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    4%
  • Less than a month
    42%
  • Less than a year
    49%
  • More than a year
    2%

Reviews Summary

The MIDA: Heatmap, Replay & Record app has received overwhelmingly positive reviews from users. Customers appreciate the ease of use, the detailed insights provided, and the excellent customer support, particularly mentioning Chloe as being very helpful. The app offers valuable features such as heatmaps, session replays, and real-time data tracking, allowing businesses to analyze user behavior and optimize their websites for better engagement and conversion rates. However, some users have mentioned issues with the app not loading properly or delays in customer support responses. Overall, MIDA seems to be a highly recommended app for understanding customer interactions and improving website performance.

Highlights

Positive reviews highlighting ease of use, detailed insights, and excellent customer support, particularly mentioning Chloe.
Appreciation for valuable features like heatmaps, session replays, and real-time data tracking for analyzing user behavior and optimizing websites.
Mentions of issues such as app not loading properly or delays in customer support responses.
Recommendations for improvements like lower-cost plans for new stores and video demonstrations showcasing app features.
Overall, high recommendation for MIDA: Heatmap, Replay & Record app for understanding customer interactions and improving website performance.

Rating Breakdown

  • 5
    92% (234 ratings)
  • 4
    4% (11 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (5 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 19, 2025

Using app

--

Total reviews

2

Average rating

5.0

3 / 5 Share

April 18, 2025

this app is good even the free verision but there always a scope of improvement as nothing is perfect at the end of the day..thank u

Store

My Store

Using app

--

5 / 5 Share

April 17, 2025

Came from trying out another app and one of the most immediate differences was seeing the mouse trail of recorded sessions. I could better understand how users were navigating the page BEFORE they clicked on something. This is huge and gives us more information to act on as we look to update our page.

Store

OCHRE

Using app

15 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2025

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2025

One of the best apps and a very outstanding Customer Service!! 100% satisfaction!!!

Using app

7 days

Total reviews

1

Average rating

5.0

All reviews

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