MIDA: Heatmap, Record & Replay
MIDA Sessions Recording - Shopify App Store
Rating
4.8
feedback
80
chart
#485
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
35%
-
Less than a year
55%
-
More than a year
0%
Reviews Summary
The reviews for the MIDA app are overwhelmingly positive, with users praising its user-friendly platform, helpful customer service, and the ability to track visitor behavior effectively. Many users appreciate the free version of the app, mentioning that it meets their needs and provides valuable insights into customer interactions on their websites. The customer support team, including individuals like Jenna, Emma, Jolie, and Jocelyn, receives high praise for being responsive, efficient, and knowledgeable. Users also highlight features like session replays, heatmaps, and the ability to analyze customer journeys as particularly beneficial. However, some users mention minor issues such as the lack of live view, difficulty in filtering sessions by actions, and occasional display errors in the replays. Pricing is another aspect that a few users find slightly steep, especially considering other subscriptions they have for various services.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 25, 2024
Very good support, reasonable pricing and free plan abilities. Happy about the free plan for now. Thank You! :)
June 24, 2024
Very good app. Really good if you are serious about optimizing your conversion rate. Customer service is good too
June 20, 2024
I just installed MIDA on my Shopify store because the heatmap I was using slowed down the page too much. It's too soon to know whether the change will improve the speed of my website. But I am impressed with the quality of the recordings. They are very clear so I can see exactly what the customer has been doing. In general, I think this is going to be a good app for me. It's very convenient to use, right in my store. I can look at the recordings and make minor adjustments to my website at the same time.
Thank you so much for your 5-star rating! We are thrilled to hear that you are impressed with the quality of the recordings and find MIDA convenient to use in your Shopify store. We appreciate your positive feedback and are excited for the improvements this app will bring to your website.
June 14, 2024
Hands down best supportApp is also incredibly useful when wanting feedback from customers and want to see what exactly your customers and thinking and what are their actions.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
June 14, 2024
Jocelyn is great!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" or via our Live Chat from the app. Wish your business all good!
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