Rating

4.9

feedback

234

Reviews

chart

#246

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    8%
  • Less than a month
    45%
  • Less than a year
    41%
  • More than a year
    1%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many highlighting its ease of use, helpful customer service, and valuable insights into customer behavior. Users appreciate the free option and the ability to track user sessions, view heatmaps, and identify areas for improvement on their online stores. The app has been praised for its impact on increasing conversion rates, fixing user experience issues, and providing actionable data for making informed decisions. However, a few users mentioned encountering occasional bugs in the replay feature and some difficulties with excluding IP addresses from recordings.

Highlights

Ease of use and valuable insights into customer behavior
Helpful customer service and quick response times
Impact on increasing conversion rates and improving user experience
Occasional bugs in the replay feature
Difficulties with excluding IP addresses from recordings

Rating Breakdown

  • 5
    94% (220 ratings)
  • 4
    3% (7 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 90% (211)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 6, 2025

Really good customer service, 100% recommend the app.

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 6, 2025

The response was quick and the issue was resolved within a few hours, thank you very much.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2025

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2025

Well functioning app, and great help at customer service for all kind of requests.

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 30, 2025

Using app

11 days

Total reviews

1

Average rating

5.0

All reviews

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