Rating

4.9

feedback

322

Reviews

chart

#155

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    11%
  • Less than a month
    45%
  • Less than a year
    36%
  • More than a year
    2%

Reviews Summary

The MIDA app has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer support provided by the team. Users appreciate the ease of navigation, the valuable insights into customer behavior, and the effectiveness of features like session replays and heatmaps. The app is praised for its user-friendliness, quick response times from support, and the ability to help users identify areas for improvement on their websites. Some users also mention the generosity of the free plan and the continuous addition of new features.

Highlights

Exceptional customer support and quick response times
Valuable insights into customer behavior and website optimization
User-friendly interface and ease of navigation
Generosity of the free plan and continuous addition of new features
Effective features like session replays and heatmaps

Rating Breakdown

  • 5
    95% (306 ratings)
  • 4
    3% (9 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 87% (280)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 13, 2025

Very great app, seamless integration, work perfectly without affecting you Theme Speed, I was using other app before but I was getting many Java Script Errors, now with this App my Problem is Solved, many Thanks to Chloe who also supported me through out my Journey, Really Recommend Using this App.

Using app

--

Total reviews

6

Average rating

4.3

5 / 5 Share

Dec. 11, 2025

I am very happy with MIDA! Everything works perfectly and the app delivers exactly what I need. The heatmaps and replay features are incredibly helpful and give me real insight into how customers behave in my shop. A special thank you to Lucy – she supported me with so much patience and kindness. Her guidance was clear, fast and very professional. It is rare to meet such friendly and dedicated customer support these days. Great app, great team!

Using app

8 months

Total reviews

14

Average rating

5.0

Developer Reply

Hi there, Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA team.

5 / 5 Share

Dec. 11, 2025

Using MIDA for some months now. Very satisfied with what it offers. The heatmap was instrumental in identifying the bottlenecks in our product pages. Everything is intuitive to use, and can be used from within Shopify.

Store

NOOT

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA team.

5 / 5 Share

Dec. 10, 2025

I love this app and have never had any issues.

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA team.

5 / 5 Share

Dec. 10, 2025

really nice app for the replays and the heatmap usefriendly and active support

Using app

39 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀 Cheers, MIDA team.

All reviews

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