MIDA: Heatmap, Replay Checkout
MIDA Sessions Recording - Shopify App Store
Rating
4.9
feedback
263
chart
#220
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
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Less than a day
10%
-
Less than a month
45%
-
Less than a year
37%
-
More than a year
2%
Reviews Summary
The reviews for the MIDA Heatmap app on Shopify are overwhelmingly positive, with users praising the app for its ease of use, effectiveness in tracking customer behavior, and the excellent customer support provided by the team. Many users highlighted the value they received from the insights provided by the app, such as identifying areas for improvement on their store, understanding customer interactions, and boosting conversion rates. The session recordings and heatmaps were particularly appreciated for offering clear and actionable data. However, there were a few mentions of issues with IP address exclusion and some users experiencing difficulties with the recording feature initially. Overall, the app was highly recommended for its functionality, user-friendliness, and the support team's responsiveness.
Highlights
Review RSS Feed
All reviews
Oct. 7, 2025
Their responses have been quick and helpful. Their development team seems to do pretty good as well. I mostly use for the replays, which generally seem ok, though, sometimes I know who made a purchase but the IP address is on the other side of the country (Canada) or even in USA, which doesn't make sense to me. It's good overall value.
Oct. 6, 2025
Super friendly staff, very straightforward and easy to read analytics and maps, so far im very pleased and am looking into a subscription, thank you guys for what your doing!
Oct. 3, 2025
Mida Heatmap is a great app, but what really made the difference for me was the support from Chloe. She went above and beyond to guide me through setup and explain how to actually use the data to improve my store. Everything was clear, friendly, and fast — I felt supported the whole way. Having someone who really understands both the tool and ecommerce is a huge plus. Highly recommend!
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