MIDA: Heatmap, Replay Checkout
MIDA Sessions Recording & Heatmaps - Shopify App Store
Rating
4.9
feedback
314
chart
#198
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June 30, 2025
After trying the app for almost a year ( I don't know why it say 4 months using this app - maybe because my first review was 4 months in and 5 stars), I can say that I am extremely disappointed. Mainly wanted to watch the recordings of my visitors. The application can't distinguish between a bot and a real person. Therefore, if Google Shops or TikTok shops were mapping my site for the Google/TikTok store, I would have to use my allotment of visitors. I upgraded to, I believe, 3500 visitors per month, and over half were bots. I am not a big store that makes a lot of money. Having to pay to watch a bot for a second made me so upset. When I mentioned this to customer service, I was told to block the visitors. Trust me, getting onto block 1000 IP addresses one at a time takes away valuable time from my store. I did love this application in the beginning, but having to pay for customer bots was bad. But that isn't why I deleted my subscription. I deleted after two tries with customer service. The first was just to block them. The second was having to pay mid-subscription when I downgraded. When I asked for a refund, they told me it couldn't be done. Just received my Shopify bill, and apparently, I have to pay for the next 17 days also, and don't even have them in my store anymore. Yup, free money to them. So, no, I won't be using them again.
Jan. 13, 2024
I have tried most of the replay and heat maps apps and Mida is one of the worst ones I have experienced. Here is why: 1. Transition between menu items are not fluid. 2. It sometimes shows double images (eg two exactly same buttons) on the replays. However it is not the actual user experience, based on our test sessions. 3. App is not fast enough, moving from one menu to another takes considreably long time. 4. You can create different views, but you cannot easily reach the cart values in the replays. 5. I could never use heat map, hope someone could. 6. They are sending a lot of emails, a lot of messages. If you don't want, you need to tell them directly (and after that they only send 4-5 emails). 7. They have a trial period, but be aware that this can end before you think (".") Overall I am not happy with this app and don't recommend to anyone.
Hi Baris, This is Jonas from BSS Commerce. On behalf of the team, I want to sincerely apologize for the less-than-ideal experience you had with our app. Your feedback is incredibly valuable to us, and we appreciate your candidness. Our team is diligently noting your insights and is fully committed to progressively improving the app in the future. Again, so sorry if our email inconveniences you; our intention is solely to ensure that all updates and new features are communicated transparently to our valued users like you. We have removed your email from receiving update emails about the app. Regarding the trial period, we provide a 14-day free trial for all customers to explore the app. This trial is effective for the next 14 days from your subscription date. If you choose to unsubscribe during this period, rest assured there will be no charges incurred. Your feedback shapes our ongoing efforts to enhance the app, and we look forward to providing you with an improved experience in the days ahead. If you have any questions or concerns about the incident, please feel free to reach us at [email protected]