All reviews

Rating Breakdown

  • 5
    92% (237 ratings)
  • 4
    4% (11 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (5 ratings)
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5 / 5 Share

April 24, 2025

Customer service is quick to respond, thanks Chloe and Eric.This software helps me to understand my customer's trajectory and optimize my website.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

April 22, 2025

Es muy facil de usar, muy útil, me ha ayudado a identificar las oportunidades de mejora de mis tiendas, y en consecuente, aumentar mis ventas

Using app

About 24 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 21, 2025

I love how I can see what my customers are doing. It gives me insights on what the first button my customers are pressing, as well as which categories are the most popular.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 19, 2025

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

April 17, 2025

Came from trying out another app and one of the most immediate differences was seeing the mouse trail of recorded sessions. I could better understand how users were navigating the page BEFORE they clicked on something. This is huge and gives us more information to act on as we look to update our page.

Store

OCHRE

Using app

15 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2025

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2025

One of the best apps and a very outstanding Customer Service!! 100% satisfaction!!!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2025

New to the app, but the customer service has been great!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2025

Seamless solution to understand your customer behavior

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 14, 2025

Amazing customer service nothing is too much trouble

Using app

12 days

Total reviews

8

Average rating

5.0

5 / 5 Share

April 12, 2025

I use MIDA: Heatmap, Replay & Record every single day and it has completely changed the way I understand my visitors. It's unbelievably helpful to see exactly what people do on my website – where they click, where they stop, and what might be confusing or causing drop-offs. Thanks to MIDA, I can instantly identify and fix obstacles on my site. It’s like having a direct window into my customers’ experience. I'm a huge fan of this app and honestly blown away by how much value you get even with the free version. As soon as my sales pick up, my first paid app investment will 100% be in MIDA. This app is a game changer. Highly recommended! ✨

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2025

Amazing app. Much needed to understand where customers are dropping off and to increase conversion rates. Very fast helpful customer service.

Using app

42 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 11, 2025

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 10, 2025

very effective, great app!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2025

Great app, very easy to use. Chloe from support is AMAZING, very prompt at responding and helping me. Highly recommend the app.

Store

TSL Co

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 6, 2025

This app really good! Very easy to use, and it offers way more things than other similar apps. Highly recommend!

Store

Glowvea

Using app

About 13 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2025

If you're looking at this app, you'll likely end up needing to pay at least for their $20/mo "Growth" plan to get the features you're looking for. But those features are pretty solid. The replay feature lets you see exactly what your website visitor saw, where their mouse was, and what events happened (clicked links, viewed products, add to cart, etc). It tracks customers across subsequent visits, too. And their support team is excellent. This is the second app from this developer that I have installed, and their support team has always been great to interact with. If I had two critiques to give, it would be: 1. I wish they had a tier equivalent to the "Growth" plan but with fewer sessions per month at a lower cost. For brand new stores like mine, $20/mo is steep. I'd happily pay $10/mo for 1000 sessions instead of 3500. 2. They really ought to have a video demonstration or something showcasing the features on this app store page. It's much more feature-rich than the app store page lets on.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

April 5, 2025

Great experience so far. Love to be able to see how people are interacting with my website. Support has been responsive when I have any questions.

Store

Billy

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 5, 2025

Very solid app, plenty of free sessions to get good data. I particularly like the features showing how many pages a customer views, if they've viewed collection pages and the importance / potential of each visit. I recommend!

Store

RAIMORA

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

April 5, 2025

MIDA: Heatmap, Replay & Record has been a game-changer for analyzing user behavior on our website. The heatmap feature provides clear visual insights into where users are clicking and scrolling, helping us optimize our page layout for better engagement. The session replay allows us to watch real user interactions, which has been incredibly useful for identifying pain points in the user journey. It’s an essential tool for improving UX and conversion rates. Highly recommend it for anyone looking to truly understand their visitors!

Using app

About 2 hours

Total reviews

1

Average rating

5.0