MIDA Replay, Heatmap & Insight
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doesn't actually record a lot of the sessions
Thank you for the feedback! Our team has already reached out to you directly to look into this to understand further. Mida-app.io Team ✨
The app gives important information that is helping us map our customer journey. Yes I would recommend it.
Thank you for the kind words and for recommending MIDA! We're glad it's helping you map out your customer journey, that's exactly what we built it for. We noticed your rating and would love to hear if there's anything that fell short of your expectations or any way we can make your experience even better. Please feel free to reach out to us anytime, we're always here to help. Mida-app.io Team ✨
I've had to check sessions for some order hickups perhaps 10 times. Out of these, MIDA delivered good recordings 5 times, and the other 5 failed for some reason that required opening a support chat and ticket to the devs. The idea is good, but for some reason it is not that uncommon to see session recordings failing to be played / listed / accessible / shared. So we basically have it just in case, but don't hold a lot of hope when we want to use it. Also, you can find yourself watching abandoned carts in one screen, and see 1 abandoned cart in the last week, jump into another screen and find 40 abandoned carts in that same week. Some of these filtered abandoned carts even appear along with their order number. I see effort behind the app, but it is not consistent nor reliable. Today we needed to reach out to support, but the bottom icon was not present, not for chat, not for "leave a message" although we have "Priority Support"
Thank you for your feedback. We understand the concerns you've raised. Please rest assured that our team has received all of your reports and is actively following up on each case with you. We've already provided updates on several of the issues mentioned. Your feedback is extremely valuable to us as we continue improving the platform. Thank you again for your support. Mida-app.io Team ✨
this app is good even the free verision but there always a scope of improvement as nothing is perfect at the end of the day..thank u
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