MIDA: Heatmap, Record & Replay
MIDA Sessions Recording - Shopify App Store
Rating
4.9
feedback
142
chart
#228
All reviews
Rating Breakdown
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Nov. 16, 2024
Fantastic app! It’s incredibly easy to use and has been invaluable in helping us understand our customers' journey. Being able to see client behavior in real-time gives us clear insights on where improvements are needed. Highly recommended for anyone looking to optimize their customer experience!
Nov. 15, 2024
Really awesome service! So glad it exists, plus the support team is very prompt and helpful with support.. Looking forward to using this app long term
Nov. 14, 2024
Jennie provided unreal customer service! You'd be lucky to find someone with this amount of attention to detail. thanks guys
Nov. 14, 2024
The app is user-friendly. The app can record a session of a customer and you can watch it to improve your store page. I recommend that you try the app!
Nov. 13, 2024
Support is very responsive and helpful! My technical issue was resolved within a day! Excellent!
Nov. 11, 2024
Nov. 11, 2024
I've been using MIDA Session Recording & Replay for a while now, and it's been a game changer for my store. The recordings are incredibly insightful, helping me understand customer behavior and optimize my website. The interface is user-friendly, and the setup process was smooth. I recently reached out to support for an extension, and Jennie was super helpful and responsive. The additional recordings were added quickly, and the customer service was excellent. Highly recommend this app to any store owner looking to improve their user experience and boost conversions!
Nov. 11, 2024
The app is easy to use, and the replays allow you to see where customers are getting confused on your site and then make corrections to ease the customer journey
Nov. 3, 2024
I’m really happy with MIDA! It’s super easy to use and has been a game-changer for figuring out how people are moving around my website. The session recordings and heatmaps are great – I can see exactly where customers are dropping off or completing purchases, which makes fixing things so much easier. I also love that it’s GDPR-compliant and works with multiple stores. The setup was quick, and the customer support team is awesome – they’re super responsive and keep improving the app with new updates. Since I started using it, I've seen fewer people bouncing off the site and more completed checkouts. Definitely recommend this app if you’re looking to understand your customers better and make your site work even smoother!
Oct. 30, 2024
It's a great app. The free tier is generous and better than alternatives like MS Clarity. The paid tiers are amazing value compared to paid alternatives too.
Oct. 28, 2024
So far, I LOVE this app. The ease of setting it up and customer service is great. I feel like a super secret spy in my own business (cue 007 music). I have another heat map on my other business site and what I like about this one is that it keeps tracks of repeat visitors by number (for me I'm #1-so I'll know when the map is link to me making tweaks on my site). and whose added to cart and their journey that moves them through my funnel and what stops them. I check this app a few times a day and think about how to make my site better for the customer experience and journey.
Oct. 27, 2024
This app is a fantastic tool for tracking customer visits on our website! The screen recording feature is incredibly helpful, allowing us to analyze not only how well the website is performing but also track the effectiveness of our ads. The insights we gain from seeing real user interactions help us make targeted improvements. Additionally, the customer support is top-notch. They respond quickly and resolve any issues promptly, making the overall experience smooth and stress-free. Highly recommend.