MIDA Replay, Heatmap & Insight

The chat support is good and fast. The service seems to be getting better and better and I have high expectations for it.

The session replays are very helpfull, the service is good and they reply fast!

I'm really enjoying this app! It's incredibly helpful, and the staff is always quick to respond. One feature I love is the MIDA Session Recording Replay, which lets me follow my customers' actions on my site. With full session recordings and heatmaps, I can see exactly what's happening and test new ideas to reduce bounce rates and cart abandonment. This tool helps me understand my customers' experiences without making assumptions. It categorizes sessions by abandoned cart, abandoned checkout, and successful orders, making it super easy to find what I need. Overall, the detailed analytics and visuals, like custom dashboards and reports, make it easy to keep track of everything. Plus, the tool is GDPR compliant and supports multiple stores.

Very good support, reasonable pricing and free plan abilities. Happy about the free plan for now. Thank You! :)

I just installed MIDA on my Shopify store because the heatmap I was using slowed down the page too much. It's too soon to know whether the change will improve the speed of my website. But I am impressed with the quality of the recordings. They are very clear so I can see exactly what the customer has been doing. In general, I think this is going to be a good app for me. It's very convenient to use, right in my store. I can look at the recordings and make minor adjustments to my website at the same time.

Quick and easy to setup and the insights are very valuable. Especially like the ability to understand the visitor journey, hurdles or confusions they might be facing - and allows us to correct that. Good and responsive support and help also.. Great team!

Despite using the free version, we found it to be highly sufficient, providing access to nearly all the data we needed. The platform is user-friendly and we highly recommend it. Additionally, the customer service is exceptional, with prompt and efficient responses whenever assistance is required. Special thanks to Jenna and Emma for their outstanding support.

Testing this out for this first time for our store and hoping that it is easy, user-friendly, and will help us boost our conversion rate and revenue :)

The app is very good to see the heat maps and to view visitors. No complaints

Great app -- Super helpful to be able to analyse what customers are looking at, and areas of the website that can be improved upon. Great customer service. All around recommend.

We use the free version on our store and does what we need it to. Easy to set up and, we have spoken with Jocelyn and Emma from support who have been helpful also.

Good app and simple to use! exactly what i need as small business at the beginnen i need to check exactly what every user do and with the recording you sell all of it! The support as well is very fast and helpful. The today update is so useful!! (you could see the basket value and referred in the listing and is soooo important) Thanks

Very Nice app. Encountered some error reached to the support team got instant reply and solved the problem. Thankyou for the great support

I've been using this app for some time and it has been helpful. I am missing some features in the free version like heatmaps this could be really nice. All in all a really good app. The live chat support on the app is really helpful - special thanks to Jolie and Jocelyn

Consigliata!

Really good app for understanding the customer's journey. A+++

A game changer for my Shopify store. I've been having issues with Shopify not properly tracking my visitors. I'm so relieved to have found an app that not only tracks my visitors but shows me what they're interested in on my website and how to improve their user experience. Definitely one of the best apps I use for my store.

Jenna was great

I've been using this app for some time and it has been helpful. I'm able to see real-time movement of each visitor within my store, which allows me to know what features and pages are the most popular, and any changes that I might need to make. The live chat support was helpful and ensured that all my questions and needs were met. I will continue to use this app!

Very useful and straightforward app! One notable thing is their excellent customer support – they reply promptly and assist every step of the way to solve your problems. I will definitely recommend it.