MIDA: Heatmap, Record & Replay

May 17, 2023

The customer service is really fast in case of support and request. I didn't get any problem with this app.

May 10, 2023

The app is really great. The only thing is the less number of visitors recording. When selling in Europe the recording doesn’t last a day. Even if you pay you have to take the highest plan at the beginning. For testing purpose not that great.

April 25, 2023

Very positive experience with MIDA Recording app. Features are all there and growing. Excellent support from Joy. Looking forward to great results.

April 19, 2023

Able to reset the meter once we hit the limit of 400 sessions per month. We just need ed to email the helpline and then they helped.

April 14, 2023

Great app that provides useful information regarding my customers' behaviors and identifying areas of improvement for my website. Jena is also extremely supportive and timely with her responses, I get the help that I need right away.

March 19, 2023

I have had a very positive experience with this Mida app. It is easy to install and run. The staff are easy to contact and very responsive in case we need any help or clarifications. Also, we are able to reset the meter once we hit the limit of 400 sessions per month. We just need to contact the helpline and then they help us to reset. Overall, an excellent app that we would recommend to all. Special word of thanks to Nguyen Minh Dang as the technician and Jennie as a supporter.

Feb. 27, 2023

Overall, I have a good experience with this app and the customer service. It is just what I was looking for and is easy to use. Also customer service is so great, Jena Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating. I know this is a new app but they really listen to customers' needs and are ready to develop more expected features. I requested a feature that I want to have a filter function when selecting which sessions I want to replay, like I only want to replay the sessions that have "add to cart" action. Jena immediately requested to her team as well as submitted this feature to the new features of the app and will notify me the nearest release date. I am very satisfied with her work and handling of the problem. Thank to the BSS team and I really look forward to the new updates from you guys. It's really worth the wait. Highly recommend this app, install and experience it yourself!

Feb. 17, 2023

Amazing App Work Just fine for me, and customer support is amazing they reply instantly to any question especially Jennie from support is a kind person and help you in any way.

Feb. 16, 2023

I love this app. It is just what I was looking for and is easy to use. I love that that they started offering new plan options so if your store has a high volume of traffic you are able to record all your visitors. The IP address tracking is an added bonus. I was paying for another app just to get the IP addresses and was able to cancel that app service since this has both recording and IP addresses. Also customer service is so great, June Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.

Feb. 13, 2023

We were using hot jar but this app is much better. When I had a quesiton about how to figure out how to see the email addresses, Jolie Nguyen was able to help me in a timely manner. There is a lot of potential in this app for improving our stores conversion and seeing how the various customers who are coming to the website are engaging with our content, formatting, offers buttons, videos, information, copy and other things like finding bugs, sticking points, etc. We are gaining more insight into our paid traffic, so it's definitely worth using this technology.

Jan. 30, 2023

The app is very usefull, the usability is so far the best amongst similar apps. The team answers very fast to all inquiries. Overall very good experince.

Dec. 29, 2022

I love this app! Very useful, and the team was friendly and helped me a lot. Thank you, Nguye Minh Dang and Jonas, for your help. Great app and easy to use! I recommend using this one for visitor's recording :)

Dec. 7, 2022

Fast response and works well. Wish they increased limit to 2,000 because contacting every 1,000 views is time consuming.

Dec. 9, 2022

The app is easy to use and completely free. I want to thank Nguyen Minh Dang for helping me reset my information.

Dec. 7, 2022

Great App, Does what it's supposed to do, and so it very good, I use it all the time, It's like sitting and watching your customers walk into your store, Actually it's exactly like that. thank you

Nov. 21, 2022

Overall the app is great. it's free and is easy to use. I used the app to help me see what customers are doing on my site. The recordings are great. It's a new app so they'll need to tweak a few things such as easily delete multiple views at the same time. Sort abandoned checkout, successful order , and abandoned cart more easily. Currently you can sort them, but once you click on one, when you go back, you go back to the original non sorted page. Also if they can show you before hand how long the session was that would be really useful, so that you can ignore anyone who was on the site for 1-10 seconds or however long you deem is not useful for you. I like the app.

Oct. 18, 2022

Easy to install and started watching recording immediately! I used to paid another app for some lucky and orangy to view visitor behavior for an expensive price. I am glad I ran across this app for free atm. Highly recommend this app if you are wanting to view visitor behavior to so you can modify your site cater to their behaviors.

Oct. 6, 2022

Nice app. I love the analytics section of this app. "Jonas" was very helpful. He and his tech "Nguyen Minh" was quick and prompt. I am really liking this app. Keep up the good work. <3