MIDA: Heatmap, Replay Checkout
MIDA Sessions Recording & Heatmaps - Shopify App Store
Rating
4.9
feedback
315
chart
#198
All reviews
Review RSS Feed
July 11, 2025
Best Staff, very easy to use, and tbh surprisingly no bugs so far lol. they have a free plan which should be enough for some stores
July 3, 2025
Great customer service. I encountered an issue where my IP address was being counted as one of the sessions, and I was able to resolve it with the team in under 20 minutes.
Thank you for sharing your experience! We’re glad our team could quickly help you resolve the IP address issue and get everything running smoothly. ⏱️ Your kind words about our customer service mean a lot, and we’re always here to support you whenever you need us! 🙌
July 3, 2025
We've been using this app to track user behavior and session recordings, and it's been a game changer. The ability to watch real user sessions gave us deep insights into how customers navigate our site, where they hesitate, and exactly where they drop off during checkout. Thanks to these insights, we discovered multiple patterns and key pain points that we would have otherwise missed. For example, we identified confusing steps in our checkout process and fixed bottlenecks that were causing cart abandonment. After implementing changes based on the data, our conversion rate significantly improved and our checkout experience is now much smoother. Highly recommend to any business looking to truly understand their customers and make data-driven improvements!
Thank you so much for sharing your detailed experience! 🌟 We’re thrilled to hear that session recordings and behavior tracking have helped uncover those hidden pain points and improve your checkout flow. It’s amazing to know the insights directly contributed to boosting your conversion rate and creating a smoother customer journey. We truly appreciate your recommendation and look forward to supporting your continued growth! 🚀
July 3, 2025
MIDA offers a wide range of analytics while being super user friendly! Highly recommend it!
June 28, 2025
I am very thankful for the prompt help from the support team. we tried now this app for few weeks, and we are very happy with that.
June 25, 2025
Really loved this app! I was able to find many issues with store's user experience and was able to fix them for the issues. I would recommend this app for store owners who want to increase their revenue and improve the user experience.
June 24, 2025
Thanks to MIDA, I can identify and fix UX obstacles almost instantly. It’s like having a real-time window into my customers’ experience. The heatmaps are super intuitive, and session recordings help uncover hidden issues that I would’ve never caught through analytics alone. Plus, the support team is amazing – super responsive, knowledgeable, and genuinely invested in helping me get the most out of the tool. If you're serious about improving conversion rates and user experience, MIDA is a must-have.
Thank you for the fantastic feedback! 🌟 We’re so glad to hear that MIDA has helped you quickly identify and resolve UX issues while giving you a clearer view of your customers’ journey. It’s also wonderful to know you’re finding value in both the heatmaps and session recordings, and that our support team has been there for you every step of the way. Your recommendation truly means a lot to us! 🚀
June 24, 2025
Great app and great support! I use MIDA: Heatmap, Replay & Record, and it has helped me understand my visitors' behavior. I've used other apps before, but MIDA is better. Their support service is also kind and helpful. Thank you.
Thank you so much for your kind words! 🌟 We’re thrilled to hear that MIDA has helped you better understand your visitors’ behavior and that it stands out compared to other apps you’ve tried. Knowing our support team could make your experience even smoother means a lot to us. We truly appreciate your support and look forward to continuing to help your store grow! 🚀
June 22, 2025
Excellent support team.. highly recommended better then luckyorange i have used it previously..
June 21, 2025
Great app! Really useful and beautifully designed. The support team is super responsive and helpful — they answered my questions quickly and clearly. It’s a great tool if you want to better understand user behavior on your store. Highly recommend!
June 21, 2025
I was disappoint about the app at first, because the recording feature doesn't work properly. But after I contact the support team, they fix my issue promptly and nice to talk. Professional and friendly.
Thank you for your honest feedback! We’re sorry to hear about the initial trouble with the recording feature, but we’re glad our support team could resolve the issue quickly for you. 💡 It’s great to know you found them professional and friendly — we’ll be sure to pass along your kind words. We truly appreciate your patience and for giving us the chance to make things right!
Aug. 18, 2025
Very helpful app, will help you to know whats wrong in your store by watching customers what they are doing. Also the team is amazing. They always help me.
Thank you for your kind words! 🌟 We’re so glad to hear that MIDA is helping you spot areas for improvement by watching real customer behavior. It’s also wonderful to know our team has been there to support you whenever needed — we’ll be sure to share your feedback with them. We truly appreciate your support! 🙌
June 20, 2025
I love this app! It’s a great way to see how people/customers are reacting to my site and what they’re gravitating toward. Their customer service is great too! All around great experience! Amanda Seeberger Owner & Founder of Always Amalfi
Thank you so much, Amanda! 💙 We’re thrilled to hear that MIDA helps you see how customers interact with your site and what captures their attention. It’s wonderful to know you’ve had a great experience not only with the app but also with our customer service team. We truly appreciate your support and look forward to continuing to be part of Always Amalfi’s journey! 🌟
June 17, 2025
Essential App for Any Serious Store Owner MIDA has been a total game-changer for my Shopify store. Being able to watch real user sessions has helped me understand where customers drop off, what grabs their attention, and how I can improve my layout and conversion flow. The recordings are exceptionally clear, and the heatmaps are a welcome added bonus. It’s like having a window into your customer’s mind. The app is smooth, intuitive, and surprisingly lightweight. Highly recommend it to any store owner who wants to make smarter, data-driven decisions!
Thank you so much for the glowing review! 🌟 We’re delighted to hear that MIDA has given you such clear insights into customer behavior and helped optimize your store’s layout and conversion flow. It’s great to know you’re finding both the session recordings and heatmaps valuable, and that the app feels smooth and intuitive for your team. We truly appreciate your recommendation and can’t wait to keep supporting your growth with even more data-driven insights! 🚀
June 16, 2025
Great app, can totally recommend to anyone starting their Shopify Store as it gives you great insight into customer behaviour. I tried a few similar apps, but MIDA definitely was the best!
Thank you so much for the wonderful feedback! 🌟 We’re delighted to hear that MIDA has been the best fit for you and provided valuable insights into customer behavior. Your recommendation means a lot to us, and we’re excited to keep supporting your Shopify journey! 🚀
June 16, 2025
Really good App with lots of great features and more features being added. I'm on the Free Plan now, but I will definitely be switching to a paid plan soon.