MIDA: Heatmap, Record & Replay
MIDA Sessions Recording - Shopify App Store
Rating
4.9
feedback
142
chart
#227
All reviews
Rating Breakdown
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Nov. 27, 2023
The support I received was very helpful and informative!
Thank you so much for your 5 star rating. We greatly appreciate your recognition of the helpful and informative support we provided. Thank you for your feedback!
Nov. 27, 2023
They took my advice and made optimizations, which I think is great.
Thank you so much for your 5-star rating and kind words! We appreciate your positive feedback and are happy to hear that you think the optimizations implemented are great. Thank you for your continued support!
Nov. 9, 2023
Thanks to the MIDA app, it helps me analyze what my visitors are doing so that I can improve my website and services. I can even see how my website will look on different platforms.
Thank you for the 5 star rating! We are delighted to hear that MIDA app helps you analyze website visitor data to improve your website and services. We also appreciate that you can view how your website looks on different platforms. Thank you for your kind words!
Sept. 21, 2023
La aplicación funciona muy bien. He probado varias y esta es la mejor en la relación calidad/precio. Hace lo que dice y lo hace muy bien. El servicio técnico impecable, rápidos y eficaces. Un 10. Una característica a destacar es la posibilidad de excluir países, esto es muy interesante para que no te grabe conexiones de Google o Fb por ejemplo. Aplicación totalmente recomendable
Thank you so much for your 5-star rating! We are grateful for your kind words about the app's quality-price ratio, impeccable and fast technical service, and the possibility to exclude countries. Your positive review is highly appreciated.
Sept. 7, 2023
Amazing app lots of functionnalities, very helpful customer service. Heatmap and live view is amazing, we can replay all actions of customers in just few seconds. An amazing team and app 5 stars.
Thank you so much for your five-star rating and kind words! We're delighted that you appreciate all the features our app has to offer, as well as our helpful customer service. We are committed to continue to strive to provide the best experience possible. Thank you again!
Aug. 7, 2023
signed up for the free plan as i wasnt quite sure i needed what this app provided. while playing around, the ability to play back recordings of visitors' interaction with my site was interesting and i can see the insights those provide! but not quite what i need at the moment. i'll be sticking with the free plan until i scale up and maybe require what is provided for more analyses. customer service was also very prompt and helpful when i contacted them!
Thank you so much for your 5 star rating! We're so glad you were able to see the features our app provides and were also appreciative of the prompt and helpful customer service. We hope to continue to meet your expectations and keep you as a customer.
July 27, 2023
We use it for heatmaps and it's been good so far. This app helped optimize some of the pages with high bounce rates, it wouldn't be possible without it. Customer service is fast.
Thank you so much for your 5-star review! We are so pleased that you have found the app useful for heatmaps and have been able to optimize pages with high bounce rates. We really appreciate your feedback about our customer service being fast too. Thank you again for your kind words!
July 25, 2023
I have been using this app for a long time off and on. I have been switching from Hotjar,'s free app because there is something wrong with their app. This MIDA free app version has improved so much, but there is one thing that Hotjar has and I now dearly miss and that is the resource link where the visitors are coming from. If I do not know where my 400 visitors are coming from without having the need to upgrade, it makes me keep looking for other apps who might offer that option for free. Other than that your app is absolutely fantastic.
Thank you so much for the 5-star rating! We're so glad to hear that the free version of the MIDA app has improved so much since switching from Hotjar and we're sorry to hear you're missing the resource link. We really appreciate you taking the time to give us your feedback, and thank you for being a loyal user of our app.
June 26, 2023
Great app, super reliable, customer service is great. Very helpful for my business thank you so very much
Thank you so much for your 5-star rating! We really appreciate your kind words and thank you for your support.
June 21, 2023
This app is so good, it has a free plan in which you can record and see the replay of 400 visitors. The support of this app is insane, they help you a lot. I recommend this app. Thank you Jolie for the support!!!
Thank you so much for your wonderful review and for your 5-star rating! We really appreciate your words of encouragement and your support. We're glad that you found our app helpful and that you were able to take advantage of our free plan. Thank you again for your kind words. Much love!
June 19, 2023
Mida recording is the perfect tool to monitor your users' behavoiur. To me, it's been a crucial tool to identify the website section to be modified in order to raise the time spent online, hence increase the possibility of selling.
Thank you so much for taking the time to review our product and giving us a 5-star rating! It's great to hear that our app has been so useful to you; we are pleased to know it has been a crucial tool to help you increase the time users spend online, and therefore increase the possibility of selling. We really appreciate your feedback.
May 17, 2023
The customer service is really fast in case of support and request. I didn't get any problem with this app.
Thank you so much for your 5 star rating! We are so glad to hear that our customer service is speedy in terms of support and requests! We truly appreciate your positive words.
May 10, 2023
The app is really great. The only thing is the less number of visitors recording. When selling in Europe the recording doesn’t last a day. Even if you pay you have to take the highest plan at the beginning. For testing purpose not that great.
Thank you for your 5-star rating! We are delighted to hear that you think the app is great. We agree that the number of visitors recording is an issue and we are continuously looking into ways to improve this and make recording last longer even when selling in Europe. Again, thank you for taking the time to give us your feedback.
April 25, 2023
Very positive experience with MIDA Recording app. Features are all there and growing. Excellent support from Joy. Looking forward to great results.
Thank you very much for your 5-star rating! We truly appreciate your kind words about MIDA Recording app and the features that are available for you to use. It's great to hear that you've had an excellent support experience with our agent and we're so glad that you're looking forward to great results! We thank you for your continued support.
April 19, 2023
Able to reset the meter once we hit the limit of 400 sessions per month. We just need ed to email the helpline and then they helped.
Thank you so much for your kind words and 5-star rating! We are delighted to hear that our helpline was able to assist you so quickly and efficiently. Your kind words are much appreciated and we will continue to strive for excellent customer service.
April 14, 2023
Great app that provides useful information regarding my customers' behaviors and identifying areas of improvement for my website. Jena is also extremely supportive and timely with her responses, I get the help that I need right away.
Thank you so much for your 5-star rating and your kind words! We are delighted to hear that our app has given useful insights into your customers' behaviors and identified areas of improvement for your website. It's wonderful that our agent was able to help you quickly. We are very grateful for your feedback!
March 19, 2023
I have had a very positive experience with this Mida app. It is easy to install and run. The staff are easy to contact and very responsive in case we need any help or clarifications. Also, we are able to reset the meter once we hit the limit of 400 sessions per month. We just need to contact the helpline and then they help us to reset. Overall, an excellent app that we would recommend to all. Special word of thanks to Nguyen Minh Dang as the technician and Jennie as a supporter.
Thank you so much for your kind words and generous 5-star rating. We appreciate your positive experience with the Mida app and that you found it easy to install and run, as well as the responsiveness of our staff. We are also grateful for your kind words regarding our agents and we will ensure to continue providing the same level of customer care. Thank you again.
Feb. 27, 2023
Overall, I have a good experience with this app and the customer service. It is just what I was looking for and is easy to use. Also customer service is so great, Jena Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating. I know this is a new app but they really listen to customers' needs and are ready to develop more expected features. I requested a feature that I want to have a filter function when selecting which sessions I want to replay, like I only want to replay the sessions that have "add to cart" action. Jena immediately requested to her team as well as submitted this feature to the new features of the app and will notify me the nearest release date. I am very satisfied with her work and handling of the problem. Thank to the BSS team and I really look forward to the new updates from you guys. It's really worth the wait. Highly recommend this app, install and experience it yourself!
Thank you so much for your 5-star rating and positive review! We are thrilled to hear that you have had an overall positive experience with our app and are even more pleased to hear that our customer service team has been helpful in providing you with the answers you need. We appreciate your feedback regarding the feature requests and we will be sure to keep you updated with any new updates that we have in the future. We are glad to have earned your recommendation and we thank you for your support.
Feb. 17, 2023
Amazing App Work Just fine for me, and customer support is amazing they reply instantly to any question especially Jennie from support is a kind person and help you in any way.
Thank you so much for your 5-star rating! We really appreciate it. We are delighted to hear that Amazing App works just fine for you, and that you have also enjoyed our customer support. We are grateful that you have especially praised Jennie from our support team—she truly is a kind person! Thank you for your kind words.
Feb. 16, 2023
I love this app. It is just what I was looking for and is easy to use. I love that that they started offering new plan options so if your store has a high volume of traffic you are able to record all your visitors. The IP address tracking is an added bonus. I was paying for another app just to get the IP addresses and was able to cancel that app service since this has both recording and IP addresses. Also customer service is so great, June Nguyen has been so helpful with answering any questions I have and when I needed to delete my recording sessions she was so prompt and accommodating.
Thank you for the amazing 5-star rating! We're thrilled to hear that our app met your needs and provided the features you were looking for. We're also delighted to hear that June Nguyen was able to provide you with the support you needed. Your thoughtful feedback is highly appreciated. Thank you for being a part of our community!