Monster Cart Upsell+ Free Gift
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I've seen great AOV results historically using the Monster cart. I recently had an issue with billing and upgrading onto the V2 version (which offers a much faster cart), but I can say that Ty the founder is a class act and looked after me personally until the issue was fully resolved. I look forward to using Monster for the foreseeable and adding $$$ to my average order value. Cheers team.
Team - Sorry to hear this has been your experience. Just want to clarify some things... V2 is not in beta.. but the migration experience was (although 500+ brands have gone through the process already). This is why we sent some instructions for checking over things before going live. Unfortunately when migrated there was CSS conflict with theme. We have never had this result before. Sorry about this and we will learn from it. We upgraded you based on the strict times you were informing us to on the friday. Unfortuantely.. as far as i can see the upgrade ended up being done on weekend times when support is away for an hour or so on some days. I hear the frustration here. We will learn from this experience. As for the billing... as per messages we were likely undercharging you for most months using the app.. i believe you would have got a good outcome as per the actions taken to help here. :) Unfortunately yes.. the migration did not work the perfect way it needed with store clash.. and we will endeavor to work hard at making this work 100%.
Had an issue with shipprotect checkout and Angelica from the support team handled it with ease. The issue was resolved quickly.
Really helpful chap (Ty). Resolved my issue straight away and showed me how to fix similar issues if I need to next time! :) Super speedy service, took no more than 5 mins from start to finish.
Great app! Support is even better! Very responsive and keep me updated if fix needs more time.
Ty, the owner, is exceptional and amazing. He is very reliable and will help you with any questions or solutions you need. You will not regret MonsterCart. They are the best, and they also have an excellent support team.
Angelica took care of my double cart issue in no time, which had given me a problem for the longest time! Great support!!!
I had some issues initially and Ty has been amazing at helping me fix everything personally. He has spent so much time trying to make it right and I now have everything set up on my store and am so excited to use all the features available. Absolutely amazing customer service and app! Cart features and campaigns are easy to set up and look amazing.
Hey team .. Just sent an email. We are in the process of migrating stores to V2 of Monster Cart for analytics. Love to get you sorted there as per conversation. I've also written to you about the charges. Unfortunately this is how Shopify charges our usage and prorata. Its tricky to unpack (please see email) Ty Co-founder Monster Cart
Easy to use, never glitches or never had any problems. Customer service is quick & real humans which is great (Shout out to Angelica for going above & beyond.)
I'm really not so tech savvy, but that's not a problem! The Team at Monster Cart, especially my new best buddy Charlene, was there to help me create a cart that was tailored for my e-commerce site to increase my Average Order Value. It was everything I was looking and hoping for in a tool to help me with my business. Thank you Monster Cart!
Really great app, and the customer service has been phenomenal - reached out to customer service with an issue and had everything fixed within 10 minutes.
Updating my review as it's only fair. We did have an issue with our billing, but Ty has since reached out personally, resolved it, and genuinely went above and beyond to help. He stayed in touch throughout the process, explained everything clearly, and the customer service has been excellent. We're still using the app and it's been working well for us. Thanks again, Ty, for all your help! Original review - Decent app, but picked up that they are duplicating their charges every month. They charge a monthly fee + usage & a monthly fee again. I reached out to their support 2 weeks ago and keep getting a general response that they've passed on the message to the team leader, but still no response. Can you please refund and fix your charges ASAP? Check your charges on your monthly bill!
This is how Shopify system charges with a base charge plus usage separate. This is in-line with our normal pricing listed in FAQs. Really sorry you received a general response message. This should have been communicated day one. Please read the emails I've sent over past weeks. Id love to have the opportunity to make this into a 5 star response. Ty Chapman - Monster Cart Founder
MonsterCart is a really great app! We've tried a fair few similar apps, but have always come back to MonsterCart as the interface is easy yet powerful to use! The customer service is above & beyond, super helpful.
Warning this does NOT work with product variants. It also does not work with subscription products (i.e., excluding subs from upsells) Their product says "fully compatible with product variants" but that does not mean it's possible to do a product upsell with a specific variant. Instead it means that it can apply in the same way to all variants of a product.
Outstanding customer service! They were incredibly helpful, fast, and made sure every issue was resolved immediately. So impressed!
excellent customer service and team develop
They charege based on ALL your orders in your store - doesent matter if the conversations are made throughou their app.
Hey team - yes we charge on order volume due to the nature of our app helping increase conversions and AOV on every sale.
Great experience with the support team. Highly recommend this plugin for any Shopify store trying to experiment with different discount structures.
I couldn’t be more impressed with the support I received from Charlene at Monster Upsell. From the moment I reached out, she was exceptionally helpful, patient, and knowledgeable. She took the time to fully understand the issue, explained solutions clearly, and went above and beyond to make sure everything was working perfectly. Her communication was fast, friendly, and professional throughout the entire process. It’s rare to find customer support that truly cares, and Charlene absolutely delivered that. Thanks to her outstanding assistance, the entire experience was stress-free, and our store is now running better than ever. Charlene is an incredible asset to the Monster Upsell team, and I’m extremely grateful for her help! Highly recommended support — 10/10!
I needed some assistance setting up my BFCM Cart, and Live Chat Support came on in seconds and helped me in seconds. Top notch... thank you so much!
The best app with the best support, stop searching !
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