All reviews

Rating Breakdown

  • 5
    95% (587 ratings)
  • 4
    3% (16 ratings)
  • 3
    1% (5 ratings)
  • 2
    0% (2 ratings)
  • 1
    1% (9 ratings)
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5 / 5 Share

June 24, 2024

An incredible application, a must-have if you want to improve your average conversion/purchase rate. Bonus: the team is super friendly and responsive!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 18, 2024

Excellent customer service

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 17, 2024

I received a clear and easy-to-follow video that explained where I went wrong with the setup and the extra features I was missing. Sometimes, we are so busy uploading these apps, and the good ones with great customer service stand out from the rest! I'm looking forward to seeing the AOV rise thanks to such a great app! Brilliant.

Using app

About 1 month

Total reviews

6

Average rating

4.2

5 / 5 Share

June 7, 2024

awesome app so far. had many conversions just by using the free gift feature. the layout, the colours, the optional extras like confetti when the customer meets the cart goal etc etc - love the app. i had a little issue today and got in contact with support and charlene answered almost immediatley and was super super polite and friendly. personally one of the best upsell apps on the shopify app store easily.

Store

DYNE

Using app

2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

May 27, 2024

We are very happy with the plugin and a very prompt support!

Using app

13 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 22, 2024

I'm loving the app. The support team is great and worked on get a solution for almost all my problems. Five stars for shure!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2024

Service très rapide et super aimable c'est super agréable ! Merci beaucoup !

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2024

An excellent application that helps me significantly increase the volume of sales and conversion rates on the site! There are all kinds of things that I had difficulty with and I needed an adjustment, the professional and development team helped me quickly and everything for my requested and individual needs :)

Store

MIPAZ

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 9, 2024

Customer service is 10/10!!!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2024

Great customer service, love this app!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2024

App has a Quick response time

Using app

4 months

Total reviews

1

Average rating

5.0

4 / 5 Share

April 27, 2024

It's a decent application but some sections of the Cart Drawer have very limited options to customise. There is no option to modify the width of the Cart Drawer. Support seems to be non-existent and therefore we may need to uninstall it. $36.99 for only 500 orders? Ouch.

Using app

2 days

Total reviews

74

Average rating

4.0

Developer Reply

ohhh nooo sorry to hear this! We try our hardest to answer within 5-10 minutes. Not one of our usual support happy reviews. 😅 Thanks for the feedback. As for cart width... our team can easily customize this for you. As for pricing our value should easil exceed the cost within those 500 orders. We get a lot of customers ask why we are so cheap for what we do. Always appreciate the feedback though. If you would like to try Monster again.. please reach out to the support team and we would happily extend your trial to give it a go. :) Ty.

5 / 5 Share

April 25, 2024

Literally does the work of 4 other aps I was paying for PLUS a bunch of extra stuff! Had a small hiccup setting up and and was resolved in minutes- excellent service and super user friendly- highly recommend!

Using app

About 1 hour

Total reviews

4

Average rating

5.0

5 / 5 Share

May 22, 2024

Love Monster Upsell. They always reply super quick and find answers to any questions if they don't know.

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

April 22, 2024

I had an issue with something showing on my website and the customer service was super quick, efficient and kind while helping fix this.

Store

Agnes

Using app

About 1 month

Total reviews

2

Average rating

5.0

1 / 5 Share

April 19, 2024

this entire app does not work super hard to customize my customers click add to cart and it takes them to the homepage then the add to cart pops up then when you try and click the terrible looking upsell it doesnt even work support isnt online during normal USA working hours I heard great things about this platform but overall experience has been terrible. I get things happen with these apps but when you are not even available to respond during normal working hours? Thats insane. DO NOT USE THIS APP!

Using app

8 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi team 🥰 Our app has integrated seamlessly with 4000+ stores out of the box - However your specific theme is a rare one we have to work on manually. Looking through records - I see team responded to your message within 6 minutes. I'm sorry if you expected it to be faster. Support is sometimes working with multiple stores and gets to you as soon as possible. If you would give us a chance we'd love to help get your app up and running perfectly. (Also.. just wanted to bring to your attention... your store may have recently been hacked. I can see a different site appear when clicking your URL. Hoping you can get it fixed soon and back selling) Ty 🙏🏻

5 / 5 Share

April 19, 2024

The support is amazingly fast and efficient ! I had an issue and was able to fix it within minutes ! Really recommended app and support.

Store

Naeliva

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2024

The support team was very quick and attentive with all queries. The App works perfectly to increase conversions

Using app

7 days

Total reviews

7

Average rating

5.0

5 / 5 Share

March 18, 2024

Awesome App, very easy to use and the assistance is quick and very detailed. Charlene was super helpful, even pointed out issues within the store I missed. HIGHLY RECOMMENDED!!!!!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 15, 2024

Awesome features and great support via immediate online chat.

Using app

About 17 hours

Total reviews

1

Average rating

5.0