All reviews

Rating Breakdown

  • 5
    80% (675 ratings)
  • 4
    5% (42 ratings)
  • 3
    2% (18 ratings)
  • 2
    2% (17 ratings)
  • 1
    11% (90 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 5, 2023

I have had wonderful experience with Webkul. Their product works according to my requirements, they have good documentation that allows me to self-manage and setup the features, and support is very responsive. Additionally, They have been very accommodative of my requirements. Their products are build keeping modularity in mind therefore when I try to merge 2 or 3 features, it compromises the intuitiveness. It a minor inconvenience. Knowing this beforehand, I would still buy their products for the features, punctual support, and helpful. Keep up the good work and happy to continue the collaboration.

Using app

8 months

Total reviews

1

Average rating

5.0

1 / 5 Share

May 29, 2023

Signed up for the free trial, but right away the system appears to be clunky and cumbersome, so I wanted to cancel the trial same day. Well, there is NO WAY TO CANCEL and you can't speak to anyone and the chatbot says it will be many hours before they can get back to me. This is poor customer experience and it's been less than 24 hours. My advice is DO NOT INSTALL OR ACCEPT THE FREE TRIAL BECAUSE IT WILL BE HARD TO CANCEL --UPDATE- you have to uninstall the app and supposedly it will automatically cancel the free trial, yet there's absolutely no information in the app to tell you this is the way it works. I still stick to my 1 star review. I now associate this company with "frustration"

Using app

About 5 hours

Total reviews

2

Average rating

1.0

Developer Reply

Hey!! Thank you for the review. It's very unfortunate that you had the less-satisfied experience with the app. However, As we can see from the history that you installed the app just for 4-5 hours though we offer 15 days time to setup the app. Also, We didn't receive any single query from your end asking for any help/support documents/any issues you faced etc. You just raised a ticket & a Chat where you simply asked " I'd like to cancel the plan and not move forward." & Our team replied you with-in a minute. Refer: https://webkul.chatwhizz.com/share/screenshot/6476cbf422c30b073c69c31a However, We're really keen to listen all the problems you faced so that we can assist you towards resolution. Let's schedule a one to one meeting & Let's clear all the confusions. Please keep an eye on your email for the meeting link which you'll receive in next few minutes from our support team! - Team Webkul.

5 / 5 Share

May 26, 2023

Thanks for providing great support and facilities. Everything is perfect and doing well. all the best guys

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2023

Absolutely Amazing. One thing I wish it had was better explanations of some of the tools. A lot of the words are misspelled and their functions aren't exactly clear. Other than that I'm blown away by their customer service, and the availability of functions their tool offers. I have yet to test it in the real world (I'm a ways away from launching) but so far I'm very happy with what I can do.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2023

Its a very good App. And the support team is very good at communicating and resolving issues. I just love working with them. The team is very helpful :)

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2023

All the best in your work guys, you are really doing an excellent job, super service and follow up, keep going well done

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2023

I must commend the exceptional level of support provided, characterized by an impressive responsiveness that leaves no room for delay. The promptness with which they address inquiries and concerns is truly commendable. Moreover, their courteous and accommodating approach adds a touch of warmth to the overall experience.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2023

Great app with excellent customer support that is always there for your needs. I truly recommend this application...

Store

A.DMADE

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2023

We have been using the Multi-Vendor Marketplace app on Shopify for nearly 2 years now and have to say that the support they offer is fantastic - quick responses to questions asked and more recently assisting in the addition of an API app to allow our Vendors to upload their stock and pricing via an API - a requirement when Vendors are selling across multiple marketplaces. We are continuing to develop sites with the Webkul Multi-Vendor app and are pleased to recommend them - we'd be more than happy to speak with any Shopify users looking to use this application to share our experiences.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2023

I am so far very impressed by the support I have been given. The system itself looks to be perfect for my needs and I am looking forward to getting this all set up. Thanks for your hard work team keep up the good work.

Using app

15 days

Total reviews

7

Average rating

5.0

5 / 5 Share

May 14, 2023

Application, fantastic in just 5 minutes you have everything you need to register sellers on the site and transform the store into an international Marketplace, fantastic and functional Excellent online assistance in 30 minutes they answer all your requests Best regards Armando

Using app

8 months

Total reviews

12

Average rating

5.0

5 / 5 Share

May 12, 2023

We have not gone live with the multivendor marketplace but plan to do so on Monday. I have minimal coding experience and the app can feel very intimidating at first glance. We are trying to create a marketplace for a very niche market where the sellers are not professional vendors but just individuals selling their own items. The app has the capacity to do much more than we need but it can also be simplified immensely. Their customer support is unmatched, it is truly truly great. I probably ask them 2 to 3 questions every time I am working on the app and they are very kind and helpful. We are excited to launch the marketplace on our store and I am confident that even if it is not super smooth initially the support team will be able to help us out!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2023

Really great support team, who help navigate the integration really easy. Given shopifys rigidness, this was much appreciated.

Store

GRATE

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 10, 2023

I am new to Shopify but this app is very easy to use and I am getting great help from the developers.

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 5, 2023

Extremely satisfied with the customer support here, very helpful and responsive, so far the app has met all my needs, definitely recommend!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 4, 2023

Customer service is spectacular Vashu Bhatt was very efficient. The application is very good, it has many features, in fact it works better than large marketplaces in the country.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 28, 2023

The support team from Webkul is amazing. I've had so many questions setting the system to our needs; they have been there each step of the way, they even went far and beyond of what you would expect. The software they develop is very good, but their customer support is superb.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

April 27, 2023

Amazing customer service. Very fast and responsive. I was having some problems and I was about to cancel my account when I decided to give it a try by asking customer service and to my surprise they answered in some seconds, they helped me and everything went smoothly and easily.

Using app

About 21 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2023

Ich finde die App sehr umfangreich und den Support sehr hilfsbereit. Die Arbeit mit der App ist einfach, trotz ihres großen Umfangs. Auch spezielle Bedürfnisse werden supported, wenn man sich etwas in die App einarbeitet. Ich kann diese App jedem empfehlen, der einfache Anforderungen hat und dies schnell und unkompliziert umsetzen möchte. Aber auch speziellere Anforderungen sind umsetzbar, wenn man sich einarbeitet. Alles in allem eine sehr gute App! =)

Store

hiryze

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2023

Their support is great. Vashu Bhatt is very helpful and quick in answering all the questions that I had.

Store

CookUp

Using app

3 months

Total reviews

1

Average rating

5.0