Multi Vendor Marketplace
Build Your Multivendor Marketplace with 1000+ Advance Features
Rating
4.5
feedback
842
chart
#1,145
All reviews
Rating Breakdown
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Aug. 27, 2022
After spending 2 months on the app here are the pros and cons: PROS: -It's one of the few marketplace apps that works with Shopify . . CONS: - No onboarding. - UX is confusing as hell for both the shop owner and vendor. If your vendor isn't highly incentivized (i.e. carrying a lot of inventory), they'll never use it or want to figure out how to use it. I'm not a newbie to ecommerce and have worked at top ecommerce sites, as well as several unicorn startups and this UX is bad. - It doesn't truly work with Shopify's UPS. Will need to explain this more and break it down: 1. You'll need to open your own UPS account. This means you can't take advantage of Shopify's low UPS carrier rates. Despite a vendor over-estimating weight on an item, I wound up paying $50 more in shipping. 2. Multivendor Marketplace charges an additional $10/month to integrate with UPS so you can "automate" pre-printed shipping labels. 3. Despite enabling UPS shipping multiple times already in the Multivendor Marketplace UX, it still doesn't work. So I'm paying $10/month for something that doesn't work and can't fulfill the order. It wouldn't be so bad if I could get assistance and fix it. However.... - They don't work US hours. So if you're ever need immediate help, (i.e. need to get an order out on a Friday morning, you're SOL). - They take more holidays than anyone I've ever known. I wouldn't care if they had coverage, but they don't. Some of these holidays last over a week. So again, if you need immediate assistance, you're spending half of your day chatting w/ Shopify support, your vendor, UPS, or whomever else it may concern to figure out a workaround, until they decide to show up at the office. -They offer 1:1s but on India time. So if you really do need to fix something and emails aren't cutting it, you'll need to stay up real late, like midnight, in order to speak to someone. It's to the point, I've posted on LinkedIn looking for a software engineer to build something, because it just doesn't work and I can't get support within a reasonable time.
Aug. 9, 2022
The app is pretty hard to use and often limited, but the customer service staff are excellent at resolving questions quickly.
Hey !! Thank you for taking out time to leave us this amazing feedback. Please be informed that: The Multivendor app is quite big & is loaded by tonnes of features & is being used by all sort of businesses across the globe so there are very high chances that one might find the app a bit hard initially but don't worry, We're to help you. If you'll ever face any difficulty in understanding any feature, please feel free to drop as an email at [email protected]. We're just a reply away. Happy selling :) - Team Webkul
Aug. 2, 2022
Asim Hashmi and the team at Webkul have been extremely helpful and supportive with my MVM setup. I can't say enough good things about my experience. I would highly recommend the app if you are building a Marketplace. It has a ton of features and makes scaling simple. And the customer support from Asim has been top notch!
Thank You for this great feedback. Providing a great customer experience is very important to us & feedback like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
July 27, 2022
The app still has a lot of bugs but it was quickly resolved by the developer, I have high expectations for this app
Thank you for showing great trust on us..!! This means a lot to us. We're hoping to continue serving the same in future as well. If you'll ever face any difficulty, please feel free to drop as an email at [email protected]. We're just a reply away. Happy selling :) - Team Webkul
July 22, 2022
Ragazzi fantastici! Sistema ben fatto. Rapidità nelle risposte in chat. Programma magnifico per la gestione dei propri collaboratori! Dinamicità per la personalizzazione. Un lavoro ben fatto. continuate così...
We're so happy to hear that you're having the excellent experience working with Webkul :) If there is anything further you need our help with, Please feel free to reach out at [email protected] - Team Webkul
July 22, 2022
Amazing application and really good customer service. Shaamys.com uses it to support its multi vendor platform.
Thank you for taking out time to leave us this amazing feedback. Much appreciated. Happy selling :) - Team Webkul
July 22, 2022
ショピファイでサプライヤーを使った運営をするなら必須だと思います。 また拡張機能の配送や質問機能などもあるのでこのアプリ一つで全て実現できると思います。 サポートも充実していて対応も早く最高です！！！
Thank You for this great feedback. Providing a great customer experience is very important to us & feedback like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
July 20, 2022
Very professional and helpfull staff! They have solved my problem very quickly and were cery friendly!
Thank You so much for the most amazing feedback. Hoping to continue serving you the same in future :) - Team Webkul
May 28, 2024
Very helpful app. Make sure to add it into your Shopify account before you have vendors connect in to it. The support is awesome and very responsive to our queries! They answered all of our questions and never stopped until we were clear about everything.
Thank You so much for the most amazing feedback. Hoping to continue serving you the same in future :) - Team Webkul
July 16, 2022
The MVM app proved to be a powerful tool for creating our marketplace. It is something of a complex beast which requires some time and effort to understand and customise, but with excellent support, and some patience to translate some confusing use of English, it will reward that time and effort. Cost effective, speedy and well supported. 5*
Thank You so much for the most amazing feedback. Hoping to continue serving you the same in future :) - Team Webkul
July 4, 2022
Faisal has been very profesionnal and gave me a great help for a new carrier integration ! The team is available to customize the app following our need.
Thank You so much for leaving such a wonderful feedback...!! We always try to go above & beyond to help our merchants and we're glad that you're noticing our efforts. In case of any further help, please feel free to connect :)- Team Webkul
June 29, 2022
Absolutely incredible customer support. Cannot recommend enough! Always on hand to help with queries and offer novel solutions to questions too.
We're so happy to hear that you're having the excellent experience working with Webkul :) If there is anything further you need our help with, Please feel free to reach out at [email protected] - Team Webkul
June 29, 2022
Love this app, Super fantastic support team. easy to use and create. Lots of fantastic highlights to the app Thank you
Seeing that you're having an amazing experience using the app & with support is the best thing we could ask for! Keep growing: ) - Team Webkul
June 29, 2022
* Writing this review about my experiences before going live with the marketplace* This is the way for us to get product market fit. The dashboard is easy to understand and what I like most is the quick response time of Webkul. I do not have a big team to build this company with me, with them it feels a bit like i do.
Thank You for these super amazing words. We're glad to hear that you're having an amazing experience. Happy Selling :) - Team Webkul
June 24, 2022
I've been using this app to help me develop a local marketplace. The team are so efficient in getting back to me on any queries. Genuinely very impressed!
Thank you for taking out time to leave us this amazing feedback. Much appreciated. Happy selling :) - Team Webkul
June 21, 2022
The best Marketplace solutions for Shopify! Thanks for this great app and this awesome customer support!
Thank You for this great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
June 21, 2022
Good app with lots of features to facilitate our needs to run multivendor marketplace. Great customer service.
Thank You for this great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
June 20, 2022
Takes some time to set up the app but the support is truly amazing! They respond quickly and help out with anything that has been asked.
Thank You for this great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
June 20, 2022
It takes some time to learn how to navigate, but it's worth it! Their support staff is amazing at resolving any issues and helping get things set up. 5 stars!!
Thank You for this great feedback. Providing a great customer experience is very important to us & feedbacks like this motivate us to continue serving our clients in the best possible manner :) - Team Webkul
June 22, 2022
Initially faced some issues with the response level, and set up of webkul. But the team has been very prompt thereafter, and all the issues have been resolved.