Webkul MultiVendor Marketplace

May 23, 2018

We have been trying for weeks to get this app up and running with a test vendor. Support is very unhelpful. I have asked a number of times to have a call with support and I am unable to get someone on the phone. They sent one line emails back that do NOT help. We are currently looking for a new app to do what this one claims. I would love it if this would work, but we can not get products or images uploaded. On top of that, I can not get an answer if inventory levels will link together.

April 4, 2018

I sometimes cannot understand how this app works when there are flaws, and I understand there are limitations on Shopify to have certain functions on Webkul, but to make your users to pay for your flaws , is not acceptable. So what happened is apparently Shopify doesn't allow Product Tags to be synced on from Shopify to Webkul. The issue is Webkul doesn't have a function to allow vendors to bulk tag and tagging product by product is a huge pain especially when we run a marketplace, we are talking about a vendor could have more than 100 products. So Webkul's response was that Shopify limits this function and doesn't allow Product Tag to be synced to Webkul (while everything else can be synced). As users, sometimes we accept the fact and understand the challenge, I therefore asked for a Bulk Tag function (which is just like bulk enable function) on Webkul, just so that we can do the bulk tags ourselves after we have done it on Shopify. To my surprise, Webkul's response is that I will have to pay 450USD for this function. Clearly, this is already inconvenient for us. Imagine running a marketplace, your product tags changes done on Shopify when you can bulk tag, and it can't be synced over to Webkul, and when a vendor overrides a change on Webkul themselves, it will override my product tag changes. How "kul" is that? If users have to pay for every improvement to be made, I can't see why do we engage as loyal users.

March 9, 2018

Nikita was good in explaining things in detail. Appreciate it.

Feb. 15, 2018

terrible and terrible company , no communication but sure they will charge you monthly fees on time. no easy way to cancel either

Jan. 30, 2018

We have just installed this app and we are in the process of evaluating it. So far it seems very well designed and fulfills exactly what it promises. I see old reviews moaning about support service but this is not true. We made some small errors in the install and we got instant help from support - even on a Sunday. Very impressed. Will continue to update our review as we use the app but so far so very good. Check it out at https://shop.mini-works.co.uk/

Jan. 18, 2018

I've used this app for a year now and from day 1 it's been just a pain. From charging me in the middle of trial, to constant and repeated bugs and issues from shipping not getting collected for sellers, to performance issues and massive slowdown, I highly do not recommend this application it's more work than it's honestly worth. And instead of improving the system and fixing their issues they just rolled out a new UI and when they do try and fix something more things get broken in the process which they try and but the blame on you.

Jan. 24, 2019

The Software is running perfectly! The mainframe of Admin and Sellers Profiles very useful and convenient. Excellent support, really professional, quick and knowledgeable! The Webkul team has gone above and beyond to meet my very specific requirements and did a perfect job with full customization for my website according to my special needs. I'm very satisfied how it’s work and truly impressed.

Aug. 29, 2017

Its really owsum app. Their support is amazing.

Oct. 5, 2016

Server slow.. layout difficulty Some functions are great but other still lack of development. $30/month for this is a ripe off.

Aug. 25, 2016

Its a great communication and support from webkool team. Thank you for the support and addition of some extra requirements. I'm giving you five star for the great support and work.

Jan. 30, 2017

I have been extremely frustrated with Webkul as a whole. They are located in India which means that they are only available during India work hours. You can call and reach a person who will tell you that you will hear back in 6 hours. Then you get a short email response that does not answer your question and you go back and forth a day at a time. I finally started calling at midnight but they didn't want to stay on the line while they resolved my questions.(Uploading a csv is almost impossible because the requirements for the cvs to work are very specific and there is not way to know what you are missing when you get a broad error. One thing I discovered later is that .jpg file names have to be listed in capital letters, .JPG or the file will not load. They keep telling me that the instruction are clearly spelled out so I try again and send them the exact document I am using that will not load...no changes but it works for them...). I am constantly struggling with the site, it is confusing because much of the instruction is written by a non native English speaker and thus unclear or misleading. I was under the impression for months that my vendors were getting paid when actually it was a manual process that I needed to do myself. The app takes the bank info and tells you that the payment has been sent but it hasn't. This would be ok if I knew, but there is no way to understand this from the site instructions. If there were another multi vendor marketplace app I would use it. In the meantime I will struggle through. UPDATE: I have since given up entirely on this app and am doing the work by hand.The app provides so little in service and so I have instead just added my vendors as "staff" in my shopify account so that they can update inventory. Since I had to manage my payments manually anyway, there was really no benefit to using Webkul except that my vendors had their own log in and were prevented from accessing other vendor's inventory. My current solution is not idea but beats the heck out of using webkul.

Oct. 12, 2015

Got support in a reasonable time, product was easy to install and easy to use, price is super affordable. I have been looking for an app like this for almost 10 years, glad to leave 5 stars ;-) I am more than pleased

June 5, 2015

Very nice, need to improve a little more, the road is good