All reviews

Rating Breakdown

  • 5
    80% (675 ratings)
  • 4
    5% (42 ratings)
  • 3
    2% (18 ratings)
  • 2
    2% (17 ratings)
  • 1
    11% (90 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 26, 2021

I would absolutely recommend to use this app. Currently, this is the only app that is capable to manage the shopify store with "Multi Vendor". Not only the function, WebKul is very devoted to supporting our issue and organizing our store. Response from support is quick and accurate. We would be keep using the app from Webkul.

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

We really appreciate the time you took to write such an amazing feedback & happy to hear these kind words from you. Keep Growing :) - Team Webkul

5 / 5 Share

Dec. 18, 2021

このアプリを使うと、複数のアカウントを持つことができ、発送元をそれぞれ独自に設定することができます。表向きは一つのセレクトショップですが、裏側は複数のベンダーが管理できます。カスタマーサポートの方の対応も早くおすすめのアプリです。

Store

Seplumo

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind Feedback. Providing a great customer experience is very important to us. For any further assistance, Please feel free to contact at [email protected] - Team Webkul

5 / 5 Share

Dec. 17, 2021

We use this app and is really helpful. It's stable and customer service is quick and kind. I recommend it to anyone that wants to set a marketplace.

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Glad to know that you're having a great experience using the app. Thanks for trusting and choosing Webkul! - Team Webkul

5 / 5 Share

Dec. 16, 2021

All goods, the Support replies quickly .....every time. Thank you Webkul. The Application is perfect too.

Store

Nolando

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank You for taking out time to leave us this super kind Review. Please feel free to reach out to us at [email protected] , If you need any further assistance ! - Team Webkul

1 / 5 Share

Nov. 22, 2021

This app sucks and useless, ended up wasting money for 4 months. Hope to get refund $45+tx x 4!!!!! They promised a service that is so complex and hard to understand without any support and their timings are so weird!

Using app

8 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi, Thank you for the review. From the support tickets we can check that the support has responded well in time, and we do not have support request from your end in the recent past. And we are available all the time as per your timezone. Request you to please respond to the support queries, if you have any issues with the app. Regards, Team Webkul

4 / 5 Share

Nov. 22, 2021

Quite a complex app with lots of options. So be prepared to spend some time getting your marketplace up and running. Thankfully customer support is very responsive and they also offer customisation services at very fair prices.

Using app

5 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 11, 2021

Ho avuto qualche problema durante l'aggiunta per l'add-on di chatwhiz. Il team ha preso in carico la richiesta velocemente e con un breve scambio di mail hanno risolto prontamente. -- I faced some troubles installing the chatwhizz add-on. The team take in charge my request quickly and they solved it in a brief time, it's 5 stars to me.

Using app

18 days

Total reviews

2

Average rating

5.0

Developer Reply

We greatly appreciate your feedback. We're so happy that team was able to help you quickly. Please feel free to reach out to us at [email protected] , If you need any further assistance ! - Team Webkul

1 / 5 Share

Nov. 6, 2021

I am pretty dissappointed to see other reviews stating how amazing customer service is, because I can't get them to respond to my inquiries to save my life. Have been reaching out since late September with the same issue, and have yet to get any resolution, or even a response. I like the app, but when my questions can't be answered, it makes for a very difficult time figuring out how to proceed. **In response to your reply, your posted screenshot shows your answer from my very first inquiry. I have messaged you three times since then. Once in September, once in October, and again a few days ago, with no response. I would not have left this review otherwise, but am at least happy to have caught your attention so hopefully I can get the one glitch I've been trying to resolve for two months now, handled.**

Using app

10 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi, Thanks for the review. As we can check we have responded to all your queries well in time, please refer screenshot : https://www.awesomescreenshot.com/image/16275983?key=b9e3c563196c620cf7ce287d065f7f0c To check the replies, please login to https://webkul.uvdesk.com/en/customer/login with the email and generate the password and you can check all the response to your queries. Still if you have any issue, feel free to send an email at [email protected]

5 / 5 Share

Nov. 1, 2021

I used this app to create a marketplace for my business and I love it. It's easy to customize. For the parts that I don't have access to customize with css, customer service is quick to help. Nice app.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 29, 2021

Great customer service. Very helpful and friendly. Available 24/7, willing to find a solution for our problem

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2021

Very, very good customer service. Replies are fast and my issue was solved. Thank you very much for your support!

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 12, 2021

I used this app for making marketplace service. Support team is great and we can add functions as we want!

Using app

8 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 5, 2021

System is very buggy. I have my suppliers complaining regularly that they are not receiving email and sometimes they wont even get the order until we ask them. Shopify will have the order but multivendor backend wont have any. No Phone support for any urgent matters. Losing everyday because of this. **** Updated 05/11/2021 Very unprofessional. I have in record where you emailed us saying about your server outrage which caused that issue and you advised me to sync manaully. Whereas the explanation you gave below is for the other issue I reported to you guys for which you came back to me saying what I missed which is correct. I came here to delete this review after seeing your support email. But now I'm leaving it as it is for others to see.

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi, Thanks for the review. Regarding the seller not receiving the emails : This is because the product was not available in the multivendor app, which is why there was no email sent to seller and caused all the confusion. All this has been checked by the support team in your presence. Hope things are more clear to you now, as the support is in constant touch with you. Still if you face any difficulty in the app, feel free to connect. Regards, Team Webkul

5 / 5 Share

Sept. 29, 2021

Really good customer service, always really helpful. Lots of options on the app too, I am enjoying using it!

Store

Quiirk

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 21, 2021

La Estoy usando en un proyecto grande y hasta ahora chico La Mejor Sin Dudas ! Atención al cliente Super excelente .The best ones I simply recommend 100% It has easy handling and an incredible interface, the guys have great attention to it and it took some time and I had not left a review!

Using app

7 months

Total reviews

1

Average rating

5.0

2 / 5 Share

Sept. 17, 2021

This might have been one of the worse learning curves I had to deal with. Shipping is poorly brought into the design that defeats the purpose of a multi-vendor application. Lost of time wasted. But you get what you pay for and it is one of the cheaper options. So the thing is they want you to use standard Shopify shipping that runs on a single account on a multivendor product. Soooo you would still need to ship everything from one place... This is not very cool.

Using app

About 1 year

Total reviews

2

Average rating

3.5

Developer Reply

Hi, Thanks for the review. By default, you can use the shipping option from the shopify store, so if you want you can use that. As you have shipping issues, please do respond to the support email and they will assist you with the shipping, as we cant seem to find any email from your end for the shipping support. Regards, Team Webkul

5 / 5 Share

Sept. 15, 2021

Definitely a very well-developed app with rapid and great CS support!!! No worries even if you are weak at coding, since the support team is very helpful and quick in response (usually within 1 day) that they will help you to deal with theme coding & interface coding. My company has ~300 offline vendors and we are gradually adding them online. And this app is very user-friendly that almost most of your inquiries can find an answer, and the app even provides user manuals and tutorial videos for both the admin and the vendors!!! I am just so satisfied. The only withdraw is that the app itself don't not include Chinese language interface (and most of my vendors are Chinese users), you need to install some translation plug-in (which I tried but does not work well) or to translate all the wordings of interface by yourself.

Using app

2 months

Total reviews

2

Average rating

5.0

2 / 5 Share

Sept. 9, 2021

We are using this app, since few months, though it supports multivendor, some of the basics features are still missing. Such as: showing prices or special prices, etc. When we contact the supports since they did not come across these features and if more queries will come, they will look into this.. This defeats the whole purpose to get this app..... Still waiting for their reply... Please note: These comments are not trying to defame or let the team down, but sharing the pain we are going through it... Thanks

Using app

Almost 2 years

Total reviews

5

Average rating

4.2

Developer Reply

Hi, Thank you for the review. The support team is in touch since long, and we are helping you with all the issues you have. Request to communicate with the support team to get the resolution soon. Regards, Team Webkul

5 / 5 Share

Aug. 20, 2021

This app is incredibly powerful and has thought of EVERYTHING when it comes to managing a marketplace. Their support team is amazing. Always respond to my queries within 24 hours and have always presented me with a solution to what I need. Highly recommend!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 19, 2021

Customer Service has been excellent, the team has advised me a lot and has been very helpful. Jose Diaz

Using app

About 1 year

Total reviews

1

Average rating

5.0