All reviews

Rating Breakdown

  • 5
    88% (1,734 ratings)
  • 4
    6% (127 ratings)
  • 3
    2% (30 ratings)
  • 2
    1% (16 ratings)
  • 1
    4% (70 ratings)
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1 / 5 Share

Sept. 16, 2021

Until someone creates an app which translates from Google as they do, you have to be with them... After that I strongly believe they will not have any customers left. I had troubles with updating only one wording! The customer service person told me to go to paid plan. Yes i did... And then nothing changed. I told them to delete url s they created. They did nothing... What they only say is paid plan paid plan bla bla . Nothing changes in paid plan!

Using app

2 months

Total reviews

5

Average rating

4.2

5 / 5 Share

Aug. 30, 2021

ELLA helped me with a problem I had with my store for a very long time. Now everything is working perfectly and i'm very happy with her service and this app! 100% recommendable

Using app

About 1 year

Total reviews

5

Average rating

4.2

5 / 5 Share

Aug. 30, 2021

Great customer service! Elen was so patient, responsive and helpful!Everything works perfect with the app. I have already good feeling that we will have a good business relationship. Thanks

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 28, 2021

This app deserves a 5 star not only for the actual app for for customer service as well. I had some problems with a 3rd party app not producing a proper JSON and that app prevented GTranslate to work properly. Arshak from support not only was very helpful but he fixed the problems on that 3rd party app so everything would work perfect. Exceptional work!

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 26, 2021

Elen was very patient and helped us solve a lot of problems. It would be better if the APP can translate the language more accurate

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 25, 2021

Elen at customer service is very knowledgeable and helped me with straights answers! She also logged in my shop for customisation :)

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 16, 2023

There was a little issue with the app after my store changed a Shopify design theme. But their response was prompt and solved the problem. Thanks, Jei!

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 20, 2021

Very easy to use, you can edit text straight on page. Had some issues installing and Elen from customer support was very helpful, answer time was unexpectedly quick

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2021

Amazing app! Very fast & helpful customer support team. Would definitely recommend to anyone looking to translate their site with a professional app.

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 19, 2021

Elen and Borya are really helpful and they are super responsive. The app is useful and easy to use if you do read the instruction carefully. Highly recommend to all of you if you are looking for a translation app.

Using app

10 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 18, 2021

It changes the price form. to, when I use french. it keeps freaks my client out. any combine with auto currency switch also bugged

Using app

About 2 years

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 16, 2021

I have recently installed this app and have so far found it to do everything it claims to do, the installation is simple and intuitive. I needed to get some support from the GTranslate team as some of my existing theme settings were altering how I wanted my widget to be placed and its appearance. Ripa from their support team has just provided me with a bespoke solution that has integrated the widget seamlessly into an existing button grouping and it looks great. Thank you/Merci/Danke/Obrigado/Спасибо Ripa

Using app

7 months

Total reviews

19

Average rating

4.8

5 / 5 Share

Aug. 13, 2021

I used the App, it has not the best way of translation for Hungarian specifically, but anything works fine. The customer support is excellent! I always received support in time in a fast timely manner. The sub-domein feature of Gtranslate is a good solution for building multilingual websites if you have the knowledge to corrigate the AI translations for some specific languages such as Hungarian. Great! I recommend to use it! Thanks to Ella, my tech issues has been also quickly resolved.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2021

there is a trouble when i choose translate to Japanese, it shows that Safari cannot open the webpage because the server cannot be found. Can you solve this problem for me? Thanks:) Elen solved this problem for me !

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 11, 2021

I've only been using the app for a week but just for the support team, you should definitely chose this app. The live chat is a gift from heaven (no cap) and the team will solve your problems in a matter of minutes! My girl Rita was a big help for customization, thanks a lot again!!

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 11, 2021

merci encore une fois Elen pour le soutien ! Le support est très utile pour faire ce que je voulais faire sur le site.La meilleure aide en ligne jamais offerte par Elen. Rapide et parfait. La traduction est également très bonne. Le meilleur que nous ayons trouvé sur le marché au niveaux de qualité de service et prix.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2021

Just installed this app to translate our e-shop. The interface is basic but very functional and works very good ! Many thanks to Elen who helped out in the setup !! I would recommend it

Store

FLOTTE

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 9, 2021

Best online help ever from Ella. Fast and perfect. The translation is also very good. The best we found on the market.

Store

PetDK

Using app

8 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Aug. 9, 2021

A good choice for a translation app. The AI for translating text is surprisingly good. The features "Skyp translation of phrases" and "replaced in translated HTML" are very helpful. Great choice, very economic if you only need to translate to a second language. Not everything is perfect and smooth there are just some minor glitches with the cache. For example, sometimes, corrections that you have already made are not updated in 'edit mode'. The downside is that sometimes you edit a text that has already been edited. Easy solution, better to work in safe mode ;) Customer service is great. Every step of the way, I have had help from Suzan in another project and from Ella in this project. Keep it up, fix the glitches. Congratulations

Using app

About 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Aug. 4, 2021

thank you Arshak for the support ! The support is very helpful to do what i wanted to do on the website.

Using app

5 months

Total reviews

2

Average rating

5.0