G | translate Shop Translator

May 5, 2020

The best customer experience i've ever made. after my request, lilit from the customer service helped me within a few minutes... Thanks Lilit!

May 4, 2020

I really have no idea how they get to 5 stars. The auto translation is convenient but then not everything can be translated. If you use other Shopify apps like a countdown timer or pop ups, they won't translate it. You can request their developer to program it for you, which is what I did. After 2,5 weeks, still not fixed. I gave up. I switched to langify which is a little more pricey but it gives me full control to do everything by myself, any single bit of the website can be translated. I cannot wait 3 weeks each time I change something on my website... Also the customer service seemed overwhelmed. I've even sent a PDF with screenshot to show what needs to be fixed and the customer service contact couldn't even tell me the status of it... she also didn't pass it over to the developer, so I was in touch with the developer and send it over again. Nobody tracked the progress on my issues but asked me to verify what was done, what wasnt and to tell them "to speed up the process". Is that customer "service" ?!

May 3, 2020

Super App! Facile à utiliser! Super service client avec Borya en cas de problème. Great App easy to use! with excellent customer service with Borya. Thank you soo much!!! La cerise sur le cadeau c'est gratuit!!!!

May 2, 2020

We have just set up the app so not tried yet. The 5 stars are for Ripa for helping install the app. Well done Ripa. Thank you

March 29, 2021

Great app! Very easy to use. Very professional staff , trying to help us for few hours and answer to all my questions, TOP customer service from Susanna. Many thanks!

April 30, 2020

Added the app this morning and had to contact their support for two technical issues. Had the pleasure of dealing with Ripas and Borya which were quick an efficient in helping me. Couldn't ask for better support!!

April 29, 2020

This is undoubtelly the best app to translate your website! It was inmediately and my website is now available in 4 languages.

April 28, 2020

Great support from Lilit who helped me set up the whole app, I highly recommend it and everything works perfectly. Thank you again

April 30, 2020

I checked almost all translate apps on the shopify and I think that GTranslate is one of the best ! The most important: GTranslate works, dont damage the HTML store code, like many other applications. Very good support f.ex. Ripa, Ella and Lillt they are very helpful ! ! !

April 20, 2020

Very useful app for translation to sell in multiple countries. I had some questions about functions and the support (Lilit) helped me super well. I wanted to change the position and design of the language selector and this was done very nice and quickly

April 20, 2020

Ich habe ganz tollen Support beim Einrichten des CNames von Lilit erhalten. Super Job. Ich bin sehr beeindruckt. Vielen herzlichen Dank, Lilit. VG Stefanie

April 20, 2020

My experience with this translator app was awesome. Initially, I tried on another translator app which did not end well for me because it was way too complicated for me to use. However, with this GTranslate app, everything was so smooth and so easy to use. In addition, I'd just like to emphasise on the excellent and efficient help by Ella. She was really patient and responded really fast to my enquiries. I had many difficulties along the way, however, she never failed to patiently guide me to resolve the issues. Thus, I'd like to thank the team for creating this app for me as well as for the fantastic help given by Ella! Thank you <3

April 18, 2020

Thank you Ripa for your support. Great app. I recommend it, great customer support although sometimes it has issues

April 17, 2020

Ella is really helpful, i had a lot of questions and problems but she answered speedily. I am happy with the customer service from her. translation immediately is really powerful and shorten the time of manual translate. Will test it more and hopefully will be able to launch different languages soon in our web store.

April 14, 2020

L'ho installata ma non traduce, traduce solo alcune parole e pure male. Peccato perchè ne parlavamo bene dai commenti

April 13, 2020

Very useful app crucial for our European site, and with great support so far. I had a question today and ELLA jumped right onto it straight away and answered one question which I did my self and customised something for our site herself...

April 13, 2020

The Gtranslate app has a lot of features but it is a little bit difficult to understand how to set it up if you are not so good with IT. Luckily they have a very good technical support online, I was chatting with Lilit and she helped me with everything I needed, even doing some customisation for me... very glad I found someone to help me, THANKS!

April 13, 2020

Awesome customer support. Had something urgent i needed help with and Ella made sure it was all solved within 5 minutes. Couldn't ask for a better service.

April 12, 2020

I received very good customer support service with GTranslate. Borya took the time to make changes and answered all my questions. Very good service.

April 4, 2020

Hello, the good thing about this App is the online live support. Borya was my agent and helped a lot to resolve my problems and helped untill I was satisfied