All reviews

Rating Breakdown

  • 5
    88% (582 ratings)
  • 4
    5% (36 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (6 ratings)
  • 1
    4% (26 ratings)

Reviews with Text

  • 99% (652)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 20, 2020

My experience with this translator app was awesome. Initially, I tried on another translator app which did not end well for me because it was way too complicated for me to use. However, with this GTranslate app, everything was so smooth and so easy to use. In addition, I'd just like to emphasise on the excellent and efficient help by Ella. She was really patient and responded really fast to my enquiries. I had many difficulties along the way, however, she never failed to patiently guide me to resolve the issues. Thus, I'd like to thank the team for creating this app for me as well as for the fantastic help given by Ella! Thank you <3

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 18, 2020

Thank you Ripa for your support. Great app. I recommend it, great customer support although sometimes it has issues

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2020

Ella is really helpful, i had a lot of questions and problems but she answered speedily. I am happy with the customer service from her. translation immediately is really powerful and shorten the time of manual translate. Will test it more and hopefully will be able to launch different languages soon in our web store.

Using app

2 days

Total reviews

1

Average rating

5.0

1 / 5 Share

April 14, 2020

L'ho installata ma non traduce, traduce solo alcune parole e pure male. Peccato perchè ne parlavamo bene dai commenti

Using app

9 minutes

Total reviews

1

Average rating

1.0

5 / 5 Share

April 13, 2020

Very useful app crucial for our European site, and with great support so far. I had a question today and ELLA jumped right onto it straight away and answered one question which I did my self and customised something for our site herself...

Using app

About 1 year

Total reviews

4

Average rating

5.0

4 / 5 Share

April 13, 2020

The Gtranslate app has a lot of features but it is a little bit difficult to understand how to set it up if you are not so good with IT. Luckily they have a very good technical support online, I was chatting with Lilit and she helped me with everything I needed, even doing some customisation for me... very glad I found someone to help me, THANKS!

Using app

3 days

Total reviews

2

Average rating

4.0

5 / 5 Share

April 12, 2020

I received very good customer support service with GTranslate. Borya took the time to make changes and answered all my questions. Very good service.

Using app

About 8 hours

Total reviews

1

Average rating

5.0

4 / 5 Share

April 4, 2020

Hello, the good thing about this App is the online live support. Borya was my agent and helped a lot to resolve my problems and helped untill I was satisfied

Using app

10 days

Total reviews

2

Average rating

4.5

5 / 5 Share

April 3, 2020

Perfect support from ELLA ! Very helpful and patient

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2020

Ms Ella from support team is very nice and also very professional , I have some special requirements and searched some tips from the support Team . Ms Ella had responsed immediately and helped me to solve the issue so efficiently . Top service A++++

Store

SoBuy

Using app

6 months

Total reviews

5

Average rating

5.0

1 / 5 Share

April 2, 2020

After months with this application ... my verdict is: ineffective service WITH HUGE ERRORS You can find that your website shows the word "SEXTOYS" and you don't realize it until a relative of yours tells you ... (and no, there are no sexual content products on the website) I've been with this application for a few months and now I'm definitely going to switch it as soon as I can. Firstly, they don't add "reflang" tags by default, which is very important for international SEO (and especially if your target multilingual country). SEMrush helps you detect this error ... because GTranslate already told you that it even says "no need" (that answer is unproductive) Second and WORST: I find a bad and unpleasant translation made with the word "sextoys". I contact them, and they tell me that it is because the option "centralized system" activated by default appears, and that activating it will no longer cause such rare translations (they are translations made by other people with the same Gtranslate application and that serve as a basis data for the Gtranslate application). Come on ... someone with a bad idea set about doing those kinds of translations that really are not, and thus affect the entire network of websites with GTranslate. Imagine .... because the word translated "sextoys" was ... PRODUCTS. So,... PRODUCTS = SEXTOYS

Using app

5 months

Total reviews

8

Average rating

3.3

5 / 5 Share

April 1, 2020

great app and great customer service thanks to (Lilit) she was very helpful fixing all the issue with my theme in no time.

Using app

4 months

Total reviews

9

Average rating

4.3

5 / 5 Share

March 31, 2020

Gtanslate is the best App but i think what makes it best is team Support specially from Ms Lilit.. outstanding support.. she solved my all issues with in 15 minutes. f Regards

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2023

Great customer service and backend support, thanks Jei and Arshak for the customized, the app is powerful but not that friendly to the non-coding base users.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2022

We made some changes on our website and it affected all our translations. We had a great support from Arshak to help us identify the problem and put everything back to normal.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 30, 2020

Ella was very helpful with all my questions and helped me out quickly to resolve the matter. great app, and great customer service The app makes exactly what it need to do in order to translate all the shop so i can serve more market

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2020

I have only just installed the app at this point but just wanted to mention that already I needed a bit of assistance setting it up and got first-class service from Ripa. Thank you!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2020

I've been looking for a good translation app to use until we could get everything natively translated. Suzan in chat support was great! I asked for the dropdown to be moved to a different location than was given in the options. My choice wasn't ideal after it was moved, but she worked and worked and came up with a PERFECT solution! Support is very knowledgeable and works to make things better than imagined!

Using app

About 16 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

March 20, 2020

Hello, the app works great, thank you. (SOLVED) Only 1 SUGGESTION: It would be great if the language can auto-switch WITHOUT having to show the widget Additional note: Really great support, honestly, one of the best

Using app

3 days

Total reviews

3

Average rating

2.3

4 / 5 Share

March 18, 2020

No experience with the app yet, but the support is very professional. Thanks Ella. I wont hesitate to contact the support again if I should run into problems.

Store

MACHIA

Using app

20 minutes

Total reviews

1

Average rating

4.0