All reviews

Rating Breakdown

  • 5
    89% (597 ratings)
  • 4
    5% (34 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (7 ratings)
  • 1
    4% (26 ratings)

Reviews with Text

  • 99% (666)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 15, 2020

I am just on the free version, but the staff and especially, Ella, have been wonderful. I had some issues with another app I have on our store and they helped us and answered us promptly everytime until the issue was resolved. They were more than willing to help us with everything we needed.

Using app

About 1 month

Total reviews

14

Average rating

4.6

3 / 5 Share

April 14, 2020

Ella, Suzan, Sergey and Lilit did a fantastic job. Very quick response and amazing effectiveness. You feel yourself very well guided in that "tricky" translation-tool.

Using app

3 months

Total reviews

1

Average rating

3.0

5 / 5 Share

Dec. 26, 2019

perfect app and the people involved give me a A+ service. Sergey, Borya, and Ella followed me step by step to make sure that everything is runing as expected.

Using app

24 days

Total reviews

6

Average rating

3.7

5 / 5 Share

Dec. 24, 2019

it works well and easy to get up and running in less than an hour. Customer services are helpful if you get stuck

Using app

About 22 hours

Total reviews

3

Average rating

3.7

5 / 5 Share

Dec. 21, 2019

They went above and beyond. Ripa was fantastic. She spent so much time fine-tuning everything. She even made sure all the pages were translated. So much attention to detail.

Store

Tiavie

Using app

About 4 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 20, 2019

it's great app and great support, it will fulfill all your translation needs with any language , i highly recommend it.

Using app

4 days

Total reviews

4

Average rating

5.0

2 / 5 Share

Dec. 19, 2019

App is translating a lot of stuff on website but unfortunately translation quality is on so poor level that I decided to disable app as in result it might send off too many customers. Obviously app allows you to change translation manually but it is not the point I would like to go to... to many translators you would need to hire and there is much better app in store which allows you only for manual translations

Using app

1 day

Total reviews

18

Average rating

4.6

5 / 5 Share

Dec. 18, 2019

Set-up support from Ella was simply fantastic and the requested alterations where done in minutes. Impressive customer support.

Store

Révvi

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 12, 2019

So far so good, the customer service was awesome they were very helpful and prompt with their response! Thank you!!! Ella was the best!!

Using app

34 minutes

Total reviews

13

Average rating

4.7

5 / 5 Share

Dec. 6, 2019

Thank you for the great support! Thank you Sergey and Ripa, your support is fast and very good! I am a very happy customer!

Store

VNMshop

Using app

7 days

Total reviews

5

Average rating

4.2

5 / 5 Share

June 18, 2021

An amazing app. User friendly and very easy to use. But more importantly customer support was outrageous. Ripas was really helpful and resolved A LOT of issues related to the layout. Borya carried on after Ripas' shift finished. Honestly speaking they provided excellent support spending hours with me online resolving all my requests. Elen was also of great help and assistance! Thanks a lot Ripas, Borya and Elen! Very quick responses, efficient, effective and extra friendly!

Using app

Over 1 year

Total reviews

7

Average rating

3.0

5 / 5 Share

Dec. 3, 2019

Customer service with Suzan was GREAT! Excellent help with my install. She helped custom code my desktop and mobile version of my website. In a couple of hours I now have translated websites all over the world.

Store

K9 Mask

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 10, 2022

Ashkhen, Susanna and Ella are a great team, very kind, quick and helpfull. Big thanks! I highly recommend.

Using app

Over 2 years

Total reviews

7

Average rating

4.4

5 / 5 Share

Nov. 22, 2019

it is great tool ,before i did not know how to use and set up,so i have to ask Susie to help me to set and work well,she did very good and very professional.i will recommend this app to my friends.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2019

Lilit and Ella were very helpful, the tool work perfectly for what We need. thank you very much for your support.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2020

I have just installed this app and I needed some help to do this. The customer service person Ella was absolutely great. She really answered all the questions and did all the necessary changes in shopify to my specifications. Thank you Ella for all your wonderful help. Update 07-04-2020, still excellent customer service Ella

Using app

5 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Nov. 14, 2019

Amazing app! Thanks to the support team and I'd like to thank specially Suzan for solving my problem instantly.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 14, 2019

Other translation tools manipulated our theme files so much. This app works fine without corrupting theme files and meets our expectations. Also, we are happy with their great support. Thanks to Lilit.

Store

UNNNI

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 13, 2019

Very good app! Even if there are things that you do not understand with detailed settings, they will tell you carefully. Ella and Lillit kindly supported me! Thank you very much!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 12, 2019

Great app. I´d like to thank specially Suzan for her help. She solved all my questions and problems.

Using app

About 1 month

Total reviews

3

Average rating

5.0