Kickflip product configurators

The front-end design is impressive compared to other apps, and it was the main reason I decided to try it out. However, in my opinion, the app is not yet ready for established businesses to rely on, as the back end needs further development. I wish the team all the best moving forward, but I hope to save others in my position some valuable time if they are under the impression that this app will be quick and easy to use. There is a 3-4 week wait for open support tickets. While the live customer service is great, if you encounter an issue beyond what they can assist with, be prepared to wait an unreasonable amount of time. I am choosing to move on to another app rather than waiting. Please ensure that your theme works directly with the app before investing time in setting everything up, as I did. You may encounter issues down the road. I had the impression this was an out-of-the-box solution, but that was not the case for my very popular and common theme. If your theme is not compatible, they will refer you to a partner for paid development work. The instructions for uninstalling the app are somewhat complicated, and not really suited for those without a strong grasp of Shopify, in my opinion. I hope to get around to it soon. If you’re like me and working around the clock, be aware that this cleanup process can be time-consuming if you choose not to continue using the app. Additionally, when you uninstall the app, any products you added through it will also be deleted.

Great customer service. Amazing product once you understand how to use it.

We've been using this app to set up a custom made clothing item. The whole process has taken weeks a lot of cash invested in 3D models. That makes the whole limitation I'm about the describe even more frustrating. When products are created as variations they are SKU-less. That means if your using an IMS or shipping app to process orders after checkout (one that requires a SKU like many do) you're not going to have much luck. Lesser custom apps often give you options. Either replicate the source SKU for each variant or even add numbers sequentially. We use a few of them successfully already. These small but essential function really show when an app that has considered the backend needs of merchants. Kickflip has a heavy focus on front end UI and that's great since it's key for the product, but the backend is not really suitable for any business of scale.  The response from support for this issue was "this is eye opening and we appreciate it. However, unfortunately, it is not possible to do this." Well...thanks. We're currently unsure if, even after our investment we can make this app worth for us logistically. I suspect we'll try it and manually link products to orders in the short term but it's very disappointing when a simple code change to variant generation would have solved this. 5 stars for ambition. 2 for implementation on Shopify. ------ Response to Kickflip's response: We want to be clear this is NOT feedback on variants linked to inventory level. All our SKUs are made to order anyway. This is simply the manner with which new variants created in Shopify by the app have no SKU given to them when they hit the checkout. This is a simple API/App fix (other apps can generate this kind of variants) and not a complex feature we're discussing here. This is the second time your team haven't quite understood the issue we've raised so perhaps we're not being clear enough. However, it seems based on your response that nothing is in the pipeline.

Kickflip was the exact customization tool we were looking for. It’s very straightforward from start to finish. If I got stuck at any point, the chat feature was convenient to use and received quick and detailed responses from a real person to continue building our product. As a small business, the payment structure is also ideal as it eliminates the risk by only charging when we make a sale, as opposed to committing to a big monthly or annual fee. High recommend kickflip!

The whole team is very kind and responsive. The app is the best I have found in Shopify so far.

This app was exactly what i needed for my store. Also superb costumer service, that helped med solve issues fast and without giving up when I had no idea what i was doing. Would 100% recommend this app.

Amazing configurator app and very helpful and quick customer service! Highly recommend as it's very customizable and should work for any kind of business that wants any sort of customization. Thanks kickflip!

Highly recommend! After playing around with the app it was very easy to navigate. It didn’t take me long to learn everything. Also their help desk replied back quickly and answered every question I had. This is important to me since I’m a business owner and hardly have time to learn a new program. Thanks Kickflip!

Extremely useful configurator app. The best one available in the market, with both complex functionalities and good looking UI. Other configurator apps just lack functionality or look very outdated. Plus, the customer support is extremely responsive. 10 out of 10

Very easy to use and great customer support. Quite a powerful tool with cool functionality!

App is really good but few limitations like can not add product description, can not delete product, though you can archive. But overall loved the app and customer support also great, always ready to help. keep going and improving. Thanks

Without it, my business idea would never have been possible! Their customer support is also incredibly responsive, answering the many questions I've had during the build phase of my product customisation tool.

Parfait ! Juste dommage de ne pas proposer plus d'option de plan. Un plan (minimum!) entre le Pay as you grow et le Entreprise ne serait pas de refus ! Mais l'application est excellente ! Et le SAV est excellent

Amazing App Not like any other Customization product The have so many features and their builder is amazing, it has logic and masks, and color multiply And overall, they are pay as you go model, which is great for new businesses Their support is good as well, and they usually try to help as fast and as much as they can

Excellent app and customer service! Highly recommended!

User friendly. Incredible backend interface. Superb customer service.

This app has been great. The customer service is unbelievable. I've had multiple video chats to walk me through issues I was having. Looking forward to creating more

Amazing App ! Kickflip has full set of features to support our "DO IT YOURSELF- CUSTOM" apparel offer. On top of that is super user friendly, easy to use with responsive and competent support.

Great company, great app. You can feel the modern development. That’s both good and bad. You can feel that it’s very modern in terms of usage: very simple, effective, clean etc. The simpleness is so important for customers to order in a quick time, because customizing is a little bit of effort the customer has to put in On the other hand you can feel it’s new, causing some things to not work a hundred percent properly. The support has been great, they don’t respond very quick, but the responses are always helpful, informative and respectful. This company has a lot of potential for the future. I really hope they evolve properly and keep investing in their development. One downside is that you pay a percentage per sale. This will make it less attractive for bigger company and also for your company if you grow along the way. Keep going

If you sell customised products, give Kickflip some serious consideration. The interface is simple and clear to use, and mobile compatible. When you create your products in the app, customers can personalise products according to the options you stipulate. It is A VERY flexible product customisation tool. I tried out many other apps before I found Kickflip and this app is head and shoulders above the rest. It did take me some time to learn how to build my products but there are lots of help videos and I got great online support from Elisabeth and Cindy too. The assistance I have received from the team is always timely and responsive. Overall, this is a great product.