All reviews

Rating Breakdown

  • 5
    87% (117 ratings)
  • 4
    7% (9 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (3 ratings)
  • 1
    3% (4 ratings)
Review RSS Feed Review RSS Feed

2 / 5 Share

June 27, 2023

I want to love this app but it's missing so much functionality that I can't use it. Since it replaces the product page, there's no place for a description, I can't customize the template to include important info or complementary products. There is nowhere to display reviews on the product page, etc. If this could be embedded in the product page or a pop up that opens when the customer clicks a "customize this" button it would be pretty brilliant.

Using app

4 months

Total reviews

4

Average rating

3.3

Developer Reply

We're sorry to hear that you've been having difficulties with our app, but we're here to help! The good news is that actually, the functionality you mentioned is available in Kickflip. You can indeed add a 'Customize' button to your product page allowing you to retain essential elements such as reviews, product description, product image, and more. When clicking on the 'Customize' button, your customizer will appear in a pop-up, just like you expected. Take a look at this example: https://demo.gokickflip.com/products/gaming-controller This guide provides detailed steps on how to accomplish this: https://help.gokickflip.com/en/articles/6289000-integrating-your-customizer-in-shopify If you need any assistance, don't hesitate to contact us via our live chat support. Our team is more than willing to guide you through the process. Thank you for choosing Kickflip. We appreciate your business and we're dedicated to ensuring your experience with us is always a positive one.

5 / 5 Share

June 15, 2023

What a great addition for our business to have access to this app. Once we worked out how to setup the files and process through the workflow it's been fantastic to begin to offer our customers the ability to customise their orders. Support from Jackie during our introductory video call was great and she was able to help answer some of our outstanding queries. Early days for us using thew app and can't wait to see the feedback from our customers who will use it on our store. Also love the fact that the costs are based on the success of customers purchasing. John and Gillian - jackharryandollie.com.au

Using app

7 days

Total reviews

4

Average rating

5.0

Developer Reply

Hey John and Gillian! We are stoked to hear about your positive experience with Kickflip! You know, we really strive to provide that intuitive experience to our users, and it's just awesome to see that coming to life for you guys. Huge props to Jackie too - she's an absolute rockstar in our team! We’re glad to know she was able to answer your queries and assist with the setup process. Our mission at Kickflip is all about bringing success to businesses, and we’re excited that our pricing model based on successful sales is resonating with you. We can't wait to hear how your customers love using the app on your store. All the best! - The Kickflip Team

5 / 5 Share

June 13, 2023

Very beautiful app, easy to figure out and customer support was great with all my annoying questions. Would recommend 100%. My suggestion to kickflip, add a HEX color wheel option for customers to choose from

Using app

5 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your wonderful review and recommendation of our app. We greatly appreciate your feedback and are delighted to hear that you found our customer support helpful. Your suggestion to add a color wheel option is a very good idea, and we agree that it would be a valuable addition. We will carefully consider it as we continue to improve our app to meet the unique needs of our users. For more information about how we handle feature requests, please take a look at this article : https://help.gokickflip.com/en/articles/4677869-how-we-manage-feature-requests. Your satisfaction is our top priority, and we are grateful to have you as part of the Kickflip community.

5 / 5 Share

June 12, 2023

Very well-designed app and customer service is out of this world. Highly recommend. Pricing system is also super competitive compared to other apps of this style.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your wonderful review. We are delighted to hear that you find our app well-designed and our customer service exceptional. Your recommendation is greatly appreciated, and we will continue to strive for excellence in all aspects. Thank you for choosing Kickflip, and please don't hesitate to reach out if you need any further assistance.

5 / 5 Share

June 8, 2023

Very well made app and easy to set up. Lots of functionalities and the team is always ready to help. I would very much recommend. Thanks !

Using app

21 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your kind words and stellar review. At Kickflip, we've always believed in the power of simplicity and elegance in design, combined with robust functionality. Your satisfaction is our utmost reward. Thank you for being a part of our journey.

5 / 5 Share

June 1, 2023

We like the app very much; UI is beautiful and is Easy to use and set up. Great technical support and customer service.

Store

My Store

Using app

3 months

Developer Reply

Thank you for your positive feedback! We're delighted that you find our app's UI beautiful and easy to use. Our team takes pride in delivering excellent technical support and customer service. If you have any further suggestions, please let us know. Thank you for choosing Kickflip!

5 / 5 Share

May 30, 2023

By far the most amazing customizer app you'll find on the Shopify app store. So easy to set up and the functionalities including logic rules and layers give you the freedom to create a customizer even for a complex product. The team is so easy to get in touch with and very responsive and eager to help out. Haven't faced any significant problem with the app aside from a few lags here and there given the complexity of our product. But amazing experience overall! Will surely recommend this app to friends and fellow entrepreneurs. Kudos to the Kickflip team! Keep up the great work!

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! We're thrilled to hear that our customizer app has provided you with an easy-to-use platform for creating complex product customizations. We will continue to optimize Kickflip to provide you with the best user experience possible.

1 / 5 Share

June 27, 2023

I want to love this app but I've run into little issues that take away from the overall experience. The UI is beautiful and we have been able to mostly get what we needed out of it. The pricing changed on us in the middle of our trial period and we were forced to pay a much higher price than anticipated to not have their logo on our website. The customer service has been mostly responsive but not always available. We've run into issues where it defaults to full page and we have had to manually code it to show our store logo etc. The user article related to this topic was out of date and not helpful. We now have a new issue where after having everything up and running and we were at a point where we thought we were finished with the implementation, customers have reported that the add to cart button hasn't been working. We tested and confirmed this issue - there is no reason why the add to cart button should have stopped working as we hadn't made any changes. This is very frustrating as we now have lost revenue, wasted ad spend and poor customer experience. This app seems to be in its early stages and I'm sure most of these issues will be fixed in 6 months, but I hate to pay all this money to function as a beta tester. update 6/27/23 After several weeks of customers saying they aren't able to checkout on our site, I discovered the app interfering with the checkout button on the website. Remove the app's code from my checkout page and the app started working again. Lost weeks of sales because of this app. Unfortunately I've deleted it as I just can't trust it.

Using app

2 months

Total reviews

13

Average rating

3.2

Developer Reply

Dear Sankofa Edition team, Thank you for taking the time to share your thoughts regarding Kickflip. We truly appreciate your honest feedback and sincerity in describing the issues you have faced while installing our app. First, we want to apologize for the inconvenience you have experienced as a result of the pricing change during your trial period. We understand how this may have caused some confusion. We are confident you will benefit from this update, aimed at making product customization as accessible as possible. We also empathize with your difficulties regarding the customizer integration with your store. As mentioned in our help article, the code snippets we provide might be slightly different from the code from your Shopify theme. Since there are thousands of different themes out there, we unfortunately can't write documentation that covers them all. As for the "Add to Cart" button issue that you are experiencing, you may find this article helpful: https://help.gokickflip.com/en/articles/5316875-why-is-the-add-to-cart-button-not-working. We will do our best to help you resolve it as soon as possible. Once again, thank you for your valuable feedback. Please continue to share your thoughts and experiences with Kickflip. Wishing you all the best, -The Kickflip Team UPDATE (6/28/23) We are truly sorry to hear about the experience you've faced and we would like to extend our sincerest apologies. Your issue has been a top priority for our technical team. Upon identifying it, we immediately set into motion rigorous actions to ensure a robust and rapid resolution. It's unfortunate that you've had to uninstall the app, and it's clear that we've let you down. Our aim is to continuously deliver a high standard of service to our customers and we regret that we didn't meet those standards in your case. We truly appreciate your feedback as it helps us to improve and better serve our customers. If you're open to discussing this further, please feel free to contact us directly. We'd appreciate the opportunity to make things right and regain your trust. Once again, please accept our sincere apologies for the inconvenience. Best regards, -The Kickflip team

5 / 5 Share

May 17, 2023

Easy to set up! Perfect for my labels & stickers shop! Thanks to the fact that they removed the monthly subscription, I switched from the other app! I strongly recommend it! Happy personalize! https://happystickers.shop/

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful review! We're thrilled to hear that Kickflip has made label and sticker creation a breeze for your shop and that you find our pricing model convenient to scale with your business. Keep on personalizing! - The Kickflip Team

5 / 5 Share

May 10, 2023

I love the app, it does all customization. The support is superb as well! You wouldn't be afraid because they have support that assist! Thank you Cindy

Using app

15 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your review! We are thrilled to hear that you love the app and appreciate our customer support. Our team is dedicated to providing the best experience possible, and we're glad to see that you've been enjoying it.

4 / 5 Share

May 9, 2023

Best customizer / product builder on Shopify! Easy to use, pretty self-explanatory for selfthaught developers like me... Kickflip is just a lifesaver for my business! I save time, energy... and stress (as my introvert self does not have to communicate to all customers for their custom product...)! Special shout out to Cindy ☺️

Using app

10 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for your kind words about Kickflip! We're glad to hear that you find it easy to use and that it has proven to be a valuable tool for your business. Cindy certainly appreciates the shout out - she works hard to help our customers succeed with product customization. Keep up the awesome work! We’re always here to help if you have any questions or need assistance.

5 / 5 Share

April 7, 2023

Customer service is outstanding - experience with this app has been great thanks to the help that I received

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your feedback about our customer service! We're delighted to hear that you've had a great experience with our app, and we're glad that our team was able to assist you. If you ever need any further assistance, please don't hesitate to reach out to us. Thank you for choosing Kickflip!

5 / 5 Share

March 17, 2023

Customer support is on another level. This app is amazing. You can modify all the features exactly like you want to. 10/10.

Using app

8 months

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for the amazing review! At Kicklip, we pride ourselves on our customer service and creating the perfect product customization solution for you. Thank you for your business!

5 / 5 Share

March 14, 2023

One of a kind unique service thats a hidden gem for Shopify users looking to create an e-commerce store that sells bespoke or customisable goods. Customer support is by far the best of any application we've used to date, and whilst using the software can be a little tricky at first, its easy to get the hang of and gives you huge amounts of freedom for extremely generous pricing/plan options that no other service attempting similar can offer.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for reviewing Kickflip! We consider a great user experience and excellent customer service as our top priorities, and we're delighted to have delivered on that. We remain dedicated to assisting our clients in creating outstanding product customizers. Thank you for joining us on this mission and sharing your valuable feedback!

5 / 5 Share

March 17, 2023

I recently used Kickflip app for custom products and had a few issues at first. However, the support team specially JACKIE and CINDY provided me with excellent assistance and went above and beyond to help me resolve my problems. I appreciate their patience and dedication to ensuring that I had a positive experience with the app. Overall, I highly recommend this app and their amazing support team to anyone who needs help with custom products on Shopify. Thank you for your great service!

Store

Swedax

Using app

22 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words! We are truly thankful for your recommendation of our app. We look forward to continuing to provide you with excellent service in the future.

5 / 5 Share

Feb. 8, 2023

Kickflip is the dream app that we were searching for to bring our custom products to life! It has a modern & clean vibe (unlike so many of the other dated customizer app’s out there). Kickflips support team has been awesome to work with too. They have been speedy with all responses & super helpful with all of our questions. We are very happy with this app choice & we are sure you will be too! Below is the custom product we were able to build with this app. https://www.notyers.com/products/design-me-leash?view=mczrmobile

Store

NOTYERS

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! At Kickflip, we strive to provide a seamless and enjoyable experience for our customers, and it's fantastic to hear that we've been able to deliver on that for you. Our support team works hard to ensure that all of our customers have the best experience possible, and it's great to see that their efforts have paid off. We're so glad that you've had a positive experience with our app and that you're able to bring your custom products to life with ease. Thank you again for your support!

5 / 5 Share

Jan. 18, 2023

By far, and I mean it, the best customizer available on Shopify. Don't look for other apps, they don't even come close to it. Easy to understand and handle, it gives options for all types of products and works very well (as well as being beautiful with a quality aspect) Special thanks to Jackie and the support that has been available at all times even with my thousands of questions! HIGHLY RECOMMENDED.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Your words of encouragement are greatly appreciated! :) We are so happy to hear that Kickflip has been a great help to you in selling customizable products on Shopify. We pride ourselves in creating an easy to use and visually appealing product, and we are glad that it was able to meet your needs. Stay tuned for more updates as we continue to upgrade and improve Kickflip! Thank you for your support. Sincerely, The Kickflip Team.

5 / 5 Share

Jan. 16, 2023

Great app! Easy to learn. Clean interface. Very intuitive in my opinion. I would recommend if you have basic graphic software skills in order to separate the artwork of your product into the pieces you want to customize. There is a learning curve but in the end I think it is very worth it for the end result.

Using app

25 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review of Kickflip! We are delighted to hear that it is easy to learn and that the interface is intuitive. It's great to hear that you found the learning curve of our app worthwhile. We put a lot of emphasis on making our product as user-friendly as possible, so we're glad it's been helpful for you. Thank you again for your kind words. Our team really appreciate the feedback!

5 / 5 Share

Jan. 16, 2023

This is, by far!, the easiest and most intuitive product customizer on Shopify! Trust us, we've tried almost all of them. The others seemingly require a PhD in using their app to setup. Kickflip has been a breeze. The few minor challenges we faced were quickly solved by their support staff. The integration with our online store looks amazing as well - clean, easy to navigate and looks modern and up to date.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Flexdex Skateboards + Kickflip, a perfect match! We could not be more pleased to hear that Kickflip has been so easy and intuitive for you to use! We are glad that our support team was able to help you with any minor challenges you faced. We strive to ensure that our product customizer is simple and efficient, so hearing about your positive experience is rewarding. Thanks for choosing Kickflip! 🤘🏼👊🏼❤️😎

5 / 5 Share

Jan. 6, 2023

I compared every product customizer out there and Kickflip was the best option for design, features, price and dashboard UI. When I came up against some issues with how my customizer was appearing on mobile, their support crew was quick to provide solutions. I'm beyond happy with the way everything turned out!

Using app

17 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We are thrilled that you found Kickflip to be the best option for your needs and delighted that our support team was able to help out. Happy Customizing! :)