Kickflip product configurators
Visual product personalizer boosting engagement & sales
Rating
4.3
feedback
126
chart
#1,005
All reviews
Sept. 20, 2023
Brilliant app. Really easy to use and works incredibly well at showcasing our products exactly like they would do in real life. Saved us lots of time and money. Would highly recommend it to any business looking to offer customisation.
Thank you so much for your kind words about Kickflip. We're thrilled to hear that you find it brilliant and easy to use. We're putting a lot of effort into developing this app, and it's great to know that it's saving you time and money. Thanks again, we can't wait to see what you'll create next!
Sept. 16, 2023
We have been using the app for sometime now and have tried couple of apps for customisation. This is by far one of the best apps we came across and value the team that's behind. We faced couple of challenges to integrate the app properly with our theme and even if we are not that techy enough. The team had taken extra steps to provide us with solutions and response time is fantastic.
Thank you for your kind words about Kickflip. We're thrilled to hear that you've found it to be one of the best for product customization and that our team's support has been helpful. Your support is truly motivating, and we look forward to bringing you even more enhancements in the future.
Sept. 8, 2023
I looked into three different Customize Products and ended up selecting this one. It’s super easy to use and has a bunch of awesome demo products available on the backend. The customer support is very well. Cindy, in particular, was incredibly professional and quickly solved the problem I was facing.
Thank you for choosing Kickflip and taking the time to share your experience. We're thrilled to hear that you've found our software intuitive and full of features that cater to your needs. Our team is dedicated to providing exceptional service and solving any issues promptly, so it's wonderful to see their efforts recognized. We're excited to continue supporting your customization journey! Thanks again for your kind words.
Aug. 11, 2023
Not every store needs a customizer with complex tools to personalize products. Some store require a clean, minimal, modern, and easy-to-use customizer. If that is what you're looking for, do not waste your time researching, I have spent a lot of time on this and Kickflip is the only affordable option with beautiful UI and very easy setup! Make sure to follow their instruction videos.
Thrilled to hear you're loving Kickflip! We built it to be user-friendly with a sleek UI, so we're glad it's the perfect fit for your store. Those instructional videos? All part of our plan to make your experience as smooth as possible. Thanks for spreading the love and keep rocking the e-commerce world with Kickflip! Need anything else? We're here for you. 🚀 Cheers!
Aug. 9, 2023
Very pleased so far with KickFlip. We are launching the customisation app in a couple weeks and cannot wait to see how it is received. Watch a few of the videos as once you get the hang of it, it's very very user friendly and so much more advanced than other customisation apps we've seen. Cindy and Jackie have also been so helpful and quick to respond to my questions.
Your excitement for Kickflip is palpable and it's truly inspiring! We designed it to be intuitive, cutting-edge, and above all, user-friendly - and it seems we've hit the mark. Hearing your kind words about our customer success team, is incredibly gratifying. Their goal is to make your experience seamless and they'll be thrilled to learn they're succeeding. As for your upcoming launch, we're on the edge of our seats! We believe in your vision and can't wait to see how it revolutionizes your e-commerce journey.
July 31, 2023
Finally an app that has all the custom options I need. If you also enable manual text sizing for our customer and adding a possibility to add a link in the text then you really created the most perfect app ever!!
Thank you for your glowing feedback! We appreciate your suggestion regarding manual text sizing. Concerning hyperlink inclusion in text descriptions, I don't have a release date but I can confirm that it's in our pipeline. Stay tuned for updates, as we continue to enhance Kickflip to better serve your needs. Thanks again for your review.
July 31, 2023
Outstanding Shopify App for Personalized Products! I want to express my heartfelt thanks to the creators of the Kickflip App on Shopify! This app has made offering custom products a breeze for my small business. Its user-friendly interface and superb customer service are second to none. With a wide range of customization options, seamless integration, and automated processes, it's an absolute game-changer. Highly recommended!
We are thrilled to read your wonderful review and hear about your experience with Kickflip. Your kind words are a testament to the hard work and dedication of our team. We are committed to delivering the very best in terms of functionality, integration, and customer service. Your feedback motivates us to strive for continuous improvement. Thank you for choosing us as a partner in your business journey. We look forward to serving you even better in the future.
July 17, 2023
We are using this app since few days now. We tried a lots of apps to offer options in an easy and beautiful way for our customers and this is by far the best app for us, easy to use, lots of possibilities for options, clean design. We want to thanks Cindy from helpdesk and the developers team for helping us to integrate some code for the cart. The great customer service we received, also decide us to rate this app 5 stars. We highly recommend this app and company. Best regards Hervé Baud / Jorge Baldaia - M2G Clothing
Dear Hervé and Jorge, Thank you for your kind words and the 5-star rating. We love hearing your feedback at Kickflip! It's what drives us to constantly innovate, create user-friendly experiences, and aim for excellence. We're thrilled to hear that our app has contributed to your business in a meaningful way. Cindy and our development team thank you for your acknowledgement. We're excited to keep taking care of your needs and going above and beyond your expectations. Best, -The Kickflip team
July 9, 2023
i was excited to install this app onto my store to give my customers more options and see real time edits to their designs on existing products, which i soon found was not available and had to introduce a new product onto the store for the same or i needed to hire someone to do this. customer service response is extremely slow and so far i have been waiting 20+ hours for a reply on their chat when i can see they were active. The edit allows for your to see a desktop/mobile view however this is not how it is shown once live.
Dear Cake Me Crazy team, We understand your need to receive an immediate response and we apologize for any inconvenience this may have caused. Please note that our customer service operates Monday through Friday during standard business hours, Eastern Time. Unfortunately, your message was received on a Saturday night when our support team was off duty. We do our best to respond to all inquiries as quickly as possible during business hours. Your satisfaction is important to us and we appreciate your patience as we work quickly to provide a response. Thank you for your patience and understanding!
June 27, 2023
I want to love this app but it's missing so much functionality that I can't use it. Since it replaces the product page, there's no place for a description, I can't customize the template to include important info or complementary products. There is nowhere to display reviews on the product page, etc. If this could be embedded in the product page or a pop up that opens when the customer clicks a "customize this" button it would be pretty brilliant.
We're sorry to hear that you've been having difficulties with our app, but we're here to help! The good news is that actually, the functionality you mentioned is available in Kickflip. You can indeed add a 'Customize' button to your product page allowing you to retain essential elements such as reviews, product description, product image, and more. When clicking on the 'Customize' button, your customizer will appear in a pop-up, just like you expected. Take a look at this example: https://demo.gokickflip.com/products/gaming-controller This guide provides detailed steps on how to accomplish this: https://help.gokickflip.com/en/articles/6289000-integrating-your-customizer-in-shopify If you need any assistance, don't hesitate to contact us via our live chat support. Our team is more than willing to guide you through the process. Thank you for choosing Kickflip. We appreciate your business and we're dedicated to ensuring your experience with us is always a positive one.
June 15, 2023
What a great addition for our business to have access to this app. Once we worked out how to setup the files and process through the workflow it's been fantastic to begin to offer our customers the ability to customise their orders. Support from Jackie during our introductory video call was great and she was able to help answer some of our outstanding queries. Early days for us using thew app and can't wait to see the feedback from our customers who will use it on our store. Also love the fact that the costs are based on the success of customers purchasing. John and Gillian - jackharryandollie.com.au
Hey John and Gillian! We are stoked to hear about your positive experience with Kickflip! You know, we really strive to provide that intuitive experience to our users, and it's just awesome to see that coming to life for you guys. Huge props to Jackie too - she's an absolute rockstar in our team! We’re glad to know she was able to answer your queries and assist with the setup process. Our mission at Kickflip is all about bringing success to businesses, and we’re excited that our pricing model based on successful sales is resonating with you. We can't wait to hear how your customers love using the app on your store. All the best! - The Kickflip Team
June 13, 2023
Very beautiful app, easy to figure out and customer support was great with all my annoying questions. Would recommend 100%. My suggestion to kickflip, add a HEX color wheel option for customers to choose from
Thank you for your wonderful review and recommendation of our app. We greatly appreciate your feedback and are delighted to hear that you found our customer support helpful. Your suggestion to add a color wheel option is a very good idea, and we agree that it would be a valuable addition. We will carefully consider it as we continue to improve our app to meet the unique needs of our users. For more information about how we handle feature requests, please take a look at this article : https://help.gokickflip.com/en/articles/4677869-how-we-manage-feature-requests. Your satisfaction is our top priority, and we are grateful to have you as part of the Kickflip community.
June 8, 2023
Very well made app and easy to set up. Lots of functionalities and the team is always ready to help. I would very much recommend. Thanks !
Thank you for your kind words and stellar review. At Kickflip, we've always believed in the power of simplicity and elegance in design, combined with robust functionality. Your satisfaction is our utmost reward. Thank you for being a part of our journey.
June 1, 2023
We like the app very much; UI is beautiful and is Easy to use and set up. Great technical support and customer service.
Store
My Store
Using app
5 days
Thank you for your positive feedback! We're delighted that you find our app's UI beautiful and easy to use. Our team takes pride in delivering excellent technical support and customer service. If you have any further suggestions, please let us know. Thank you for choosing Kickflip!
May 30, 2023
By far the most amazing customizer app you'll find on the Shopify app store. So easy to set up and the functionalities including logic rules and layers give you the freedom to create a customizer even for a complex product. The team is so easy to get in touch with and very responsive and eager to help out. Haven't faced any significant problem with the app aside from a few lags here and there given the complexity of our product. But amazing experience overall! Will surely recommend this app to friends and fellow entrepreneurs. Kudos to the Kickflip team! Keep up the great work!
Thank you so much for your wonderful review! We're thrilled to hear that our customizer app has provided you with an easy-to-use platform for creating complex product customizations. We will continue to optimize Kickflip to provide you with the best user experience possible.
June 27, 2023
I want to love this app but I've run into little issues that take away from the overall experience. The UI is beautiful and we have been able to mostly get what we needed out of it. The pricing changed on us in the middle of our trial period and we were forced to pay a much higher price than anticipated to not have their logo on our website. The customer service has been mostly responsive but not always available. We've run into issues where it defaults to full page and we have had to manually code it to show our store logo etc. The user article related to this topic was out of date and not helpful. We now have a new issue where after having everything up and running and we were at a point where we thought we were finished with the implementation, customers have reported that the add to cart button hasn't been working. We tested and confirmed this issue - there is no reason why the add to cart button should have stopped working as we hadn't made any changes. This is very frustrating as we now have lost revenue, wasted ad spend and poor customer experience. This app seems to be in its early stages and I'm sure most of these issues will be fixed in 6 months, but I hate to pay all this money to function as a beta tester. update 6/27/23 After several weeks of customers saying they aren't able to checkout on our site, I discovered the app interfering with the checkout button on the website. Remove the app's code from my checkout page and the app started working again. Lost weeks of sales because of this app. Unfortunately I've deleted it as I just can't trust it.
Dear Sankofa Edition team, Thank you for taking the time to share your thoughts regarding Kickflip. We truly appreciate your honest feedback and sincerity in describing the issues you have faced while installing our app. First, we want to apologize for the inconvenience you have experienced as a result of the pricing change during your trial period. We understand how this may have caused some confusion. We are confident you will benefit from this update, aimed at making product customization as accessible as possible. We also empathize with your difficulties regarding the customizer integration with your store. As mentioned in our help article, the code snippets we provide might be slightly different from the code from your Shopify theme. Since there are thousands of different themes out there, we unfortunately can't write documentation that covers them all. As for the "Add to Cart" button issue that you are experiencing, you may find this article helpful: https://help.gokickflip.com/en/articles/5316875-why-is-the-add-to-cart-button-not-working. We will do our best to help you resolve it as soon as possible. Once again, thank you for your valuable feedback. Please continue to share your thoughts and experiences with Kickflip. Wishing you all the best, -The Kickflip Team UPDATE (6/28/23) We are truly sorry to hear about the experience you've faced and we would like to extend our sincerest apologies. Your issue has been a top priority for our technical team. Upon identifying it, we immediately set into motion rigorous actions to ensure a robust and rapid resolution. It's unfortunate that you've had to uninstall the app, and it's clear that we've let you down. Our aim is to continuously deliver a high standard of service to our customers and we regret that we didn't meet those standards in your case. We truly appreciate your feedback as it helps us to improve and better serve our customers. If you're open to discussing this further, please feel free to contact us directly. We'd appreciate the opportunity to make things right and regain your trust. Once again, please accept our sincere apologies for the inconvenience. Best regards, -The Kickflip team
May 10, 2023
I love the app, it does all customization. The support is superb as well! You wouldn't be afraid because they have support that assist! Thank you Cindy
Thank you for your review! We are thrilled to hear that you love the app and appreciate our customer support. Our team is dedicated to providing the best experience possible, and we're glad to see that you've been enjoying it.
March 17, 2023
Customer support is on another level. This app is amazing. You can modify all the features exactly like you want to. 10/10.
Thanks for the amazing review! At Kicklip, we pride ourselves on our customer service and creating the perfect product customization solution for you. Thank you for your business!
Jan. 18, 2023
By far, and I mean it, the best customizer available on Shopify. Don't look for other apps, they don't even come close to it. Easy to understand and handle, it gives options for all types of products and works very well (as well as being beautiful with a quality aspect) Special thanks to Jackie and the support that has been available at all times even with my thousands of questions! HIGHLY RECOMMENDED.
Your words of encouragement are greatly appreciated! :) We are so happy to hear that Kickflip has been a great help to you in selling customizable products on Shopify. We pride ourselves in creating an easy to use and visually appealing product, and we are glad that it was able to meet your needs. Stay tuned for more updates as we continue to upgrade and improve Kickflip! Thank you for your support. Sincerely, The Kickflip Team.
Jan. 16, 2023
Great app! Easy to learn. Clean interface. Very intuitive in my opinion. I would recommend if you have basic graphic software skills in order to separate the artwork of your product into the pieces you want to customize. There is a learning curve but in the end I think it is very worth it for the end result.
Thank you so much for your review of Kickflip! We are delighted to hear that it is easy to learn and that the interface is intuitive. It's great to hear that you found the learning curve of our app worthwhile. We put a lot of emphasis on making our product as user-friendly as possible, so we're glad it's been helpful for you. Thank you again for your kind words. Our team really appreciate the feedback!