NoFraud Fraud Protection
NoFraud - Fraud Protection for eCommerce - Fraud Prevention
Rating
4.6
feedback
176
chart
#2,409
All reviews
Rating Breakdown
Review RSS Feed
May 31, 2023
Orders are screen and marked Pass / Fail in under 5 minutes. They're even able to protect orders that Shopify might have flagged as potential fraud. Screening orders for fraud verification by analyzing customers' data including name, credit card security info, address of shipping and billing, IP, and more.
April 21, 2023
I would not recommend, to many issues to get setup. Install script on all your pages what I think is to invasive to customer.
Thank you for taking the time to provide feedback on your experience. We love that you take privacy as seriously as we do. On that note, we want to reassure you that the device JavaScript tag added to your site as part of the default Shopify app installation process is used only to gather the device information necessary to ensure accurate NoFraud Screening—not customer PII. Device information is an effective indicator of fraud and greatly improves the accuracy of decisions for transactions. We completely understand that each merchant’s situation is unique and that having control over where JavaScript tags appear on your site matters. While NoFraud does require merchants to place our device JavaScript tag on their sites for accurate fraud screening, some merchants choose to limit placement to a location or locations where they can be sure it will load at least once for each customer completing a purchase, typically the cart and/or checkout page. We recommend placing the script towards the bottom of your element or in your site's element. You can read more about it in the NoFraud Help Center (https://helpcenter.nofraud.com/hc/en-us/articles/360060395191-Device-Javascript). With the device JavaScript tag present in a place it will load at least once for each customer completing a purchase, it can be safely removed from any other pages where you would not like it to be present. NoFraud Support ([email protected]) is more than happy to help you through this process and talk through any other questions to get you up and running with our fraud protection in a way that works for you. -NoFraud Team
Nov. 23, 2022
We've been using NoFraud for a few years and would recommend it tremendously. Occasionally something will get flagged as fraudulent when it isn't, and they're very responsive and are often able to get it verified in a timely fashion.
Nov. 8, 2022
Great solution for fraud protection. Easy to use. Great support. Haven't had any chargebacks yet and most orders are passed.
Sept. 29, 2022
No Fraud are quite honestly the best Fraud prevention system we have ever come across in this marketplace, and we have been with a few different ones before coming to NF. They are EXCELLENT at stopping the massive amount of fraud we attract on our site. Due to the nature of both the product and the demographic of customer we have, we found that our fraud levels were so high, and the amount of admin and back end work we were having to do with previous fraud systems was both clunky and time consuming. Since moving to NF, we no longer get involved in the filing of chargebacks, and the AI system that runs automatically on our site means that as soon as orders come in, they are checked using their advanced technology and voided (if necessary) and the order is cancelled and never reaches our fulfilment centre. This has been a criteria that we were non negotiable on, and NF were the only company we found that could uphold this level of prevention. Their customer service and account management is second to none. We would heavily advocate them to anyone who is looking for a full spectrum solution to fraud. Our focus can now rest solely on our ecommerce business and we trust fully in the fact that NF are taking excellent care of our site and any potential attacks in the future.
Sept. 12, 2022
This app has truly helped our warehouse filter out any fraudulent orders, as well as helped to alleviate any return/refund processing in the backend. It automatically scans the purchase location, credit card and IP address to discern the various ways the order is valid or invalid. We have a great success manager, Lisa W. who has always been super helpful and responsive along the setup process.
July 18, 2022
NoFraud has helped us greatly with fraud screening and chargeback prevention. Everyone involved has been a pleasure to work with since the first day.
June 22, 2022
NoFraud screening is very helpful in filtering potential fraudulent orders. Based on our audit, almost all Failed orders are confirmed or associated with Fraudulent orders. Since we started canceling orders that failed NoFraud's screening, we had 0 cases of chargebacks from customers. The interface is very easy to navigate and you can adjust the settings as needed. With the help of this tool, we can better focus on other aspects of order management as it eliminates the need to check each order for potential frauds. Also, Lisa of the NoFraud Team has been very helpful in answering our queries and has been very proactive in providing solutions. I love how she's very easy to interact with and fun to talk to. She makes sure that we can maximize the use of the tool and offers features to help support our business better.
June 6, 2022
So far we like the app. We are not generating enough to pay 250 a month. but when we hit a certain mark per month we will upgrade our service.
May 23, 2022
The team at NoFraud has been extremely helpful in getting our site up and running with their app. They're very responsive and so far, everything has been seemless. We had a previous fraud prevention tool that required our team to review but NoFraud takes all the heavy lifting. Highly recommend!
May 16, 2022
Very easy to use and does the job well. Every problem was resolved swiftly. Excellent customer service as well.
April 29, 2022
i was using a different app which was slowing down my time to accept payments and it was costing me double , this app is use friendly , they will link up the app to your store and you need to do nothing , you can check the daily usage and it's super fast to accept payments and customer service is always there to help , good job guys
April 28, 2022
All the communication with the team and the account manager is fast and helpful and their system is super user-friendly. There is some room for improvement, a more detailed chargeback report would be great!
March 16, 2022
One of the best decisions to switch from Signifyd over to NoFraud! The team have made the transition seamless, everyone is so friendly and easy to work with and the software itself has completely taken fraud analysis out of our hands to allow us to focus more on the business with tools such as contacting the customer on our behalf and chargeback management. Highly recommended overall to use NoFraud if you're looking to streamline the fraud analysis for your ecommerce store!
March 15, 2022
Excellant communication. Easy to use service. Available to resolve and questions or concerns that arise in a timely manner.
March 11, 2022
Highly recommend. Super friendly and helpful, and the tool works seamlessly. Cynthia was perfect during our onboarding and after, which definitely made the difference.
March 7, 2022
This app doesn't apply to small businesses. You wouldn't know that unless you install the app and try to enable the chargeback feature. (NoFraud requires a minimum of $50,000 in monthly processing volume for chargeback protection eligibility.) This equals out to $600,000.00 annually. I think this information should be available before people install your app.
Hi, thank you for leaving us a review. I think there is a misunderstanding about our pricing though. We have chargeback protection options for all sizes of businesses. Within our listing there is a link to the pricing page on our website (https://www.nofraud.com/pricing/). Here you are able to get an idea of cost prior to downloading the app. That said, it would be great to walk you through those options and make sure that you get the coverage that you need. Please email [email protected] and we can set-up time to speak. Thanks!
March 4, 2022
Normally not one to write reviews but absolutely must applaud NoFraud. I switched over from a big name competitor that dropped the ball huge on support. I've had no such issues with NoFraud — their support agents has been super responsive. The sales folks answered my every detailed question — even digging into API documentation. Their onboarding team was top notch. I was up and running super quick! Very happy.
Feb. 17, 2022
It's extremely thorough, probably the best anti fraud app out there. Wish Shopify built it into their own software, since they're the payment processor but here we are.
Feb. 11, 2022
NoFraud has been fantastic. We switch from signifyd and haven't looked back. Better rates, vastly simpler customer service, easier touch points for service/help, chargeback protection and filing on our behalf. (this was huge -- of the few chargebacks we've gotten, NoFraud takes care of them and we're good to go!), super fast verifications (if/when needed). Great staff. All in all, definitely recommend going with this app!