Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
1,245
chart
#1,761
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
18%
-
Less than a year
51%
-
More than a year
29%
Reviews Summary
Okendo is highly praised for its user-friendly interface, excellent customer support, and seamless integration with other platforms like Shopify and Klaviyo. Users appreciate the ease of navigation, valuable insights provided, and the efficiency of the support team in helping with onboarding and optimizations. The app offers a wide range of features including reviews, loyalty programs, surveys, and quizzes, all in one place. The support team, particularly individuals like Henry, Karen, Marissa, and Chelsea, are highlighted for their knowledge, responsiveness, and proactive approach in assisting users. Overall, Okendo is recommended for brands looking to enhance customer trust, engagement, and overall brand performance.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
Our Account Manager was super useful in helping us with streamlining our process and platform is very easy to navigate
Dec. 3, 2025
Super helpful and responsive throughout the process! Really value their care and attention to getting you set up and happy with the tool.
Dec. 2, 2025
I've really enjoyed using Okendo as our Reviews app for the past two years. It's easy to use, has great integrations and features and Okendo team members are always knowledgeable and willing to hop on a call to make sure that you are getting the best use from the app. Highly recommend!
Dec. 2, 2025
I’ve been using Okendo for a while now, and honestly, the app itself is fine. Nothing amazing, nothing terrible — it does what it’s supposed to do. But the customer service? Absolutely awful. I don’t usually write negative reviews, but this experience deserves it. Shiela, in particular, has been one of the most unhelpful support reps I’ve ever dealt with. She never replies on time, never follows up, and never actually resolves anything. I’ve been waiting three weeks for a simple update and she still hasn’t bothered to come back to me. It’s like sending messages into a void. For an app that charges this much, you’d expect basic customer service — not radio silence. At this point, I honestly don’t recommend Okendo at all. The tool might be okay, but if something goes wrong, good luck getting anyone to actually help you.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more