Okendo: Reviews & Loyalty
Okendo: Reviews & Loyalty
Rating
4.9
feedback
1,254
chart
#1,776
All reviews
Review RSS Feed
Dec. 17, 2025
Really appreciated the support in improving our review integration on Shopify. Sheila was especially helpful and guided us through the process smoothly.
Dec. 17, 2025
The app itself works really well and does exactly what it promises, but what truly stands out is the support. The team is incredibly responsive, helpful, and genuinely cares about solving issues quickly. It makes a huge difference knowing there’s real human support behind the app. Highly recommended.
Dec. 16, 2025
Have been using Okendo to collect high quality verified reviews. It's easy to sort and filter reviews on site, helping nudge customers to purchase. Our rep Kelsey is always available, helpful, and proactive at sharing new features.
Dec. 16, 2025
Really happy working with Okendo. We've used their Reviews, Loyalty and Quizzes features. We've always found the platform easy to use. Also really happy with our Customer Success Manager, Kelsey. She's really supportive, attentive, knowledgeable and responsive.
Dec. 11, 2025
Customer support answered quickly to my questions and helped me through everything I needed
Dec. 5, 2025
Our experience with Karen, our support manager, was exceptional. She was incredibly supportive, available, and helpful throughout the entire process. We came in with many ideas, some a bit outside the box, and she helped us bring all of them to life. We’re truly impressed by how the Okendo team works and how dedicated and responsive they are. Everything was handled smoothly and on time. Highly recommended!
Dec. 5, 2025
Dec. 3, 2025
Our Account Manager was super useful in helping us with streamlining our process and platform is very easy to navigate
Dec. 3, 2025
Super helpful and responsive throughout the process! Really value their care and attention to getting you set up and happy with the tool.
Dec. 2, 2025
I've really enjoyed using Okendo as our Reviews app for the past two years. It's easy to use, has great integrations and features and Okendo team members are always knowledgeable and willing to hop on a call to make sure that you are getting the best use from the app. Highly recommend!
Dec. 2, 2025
I’ve been using Okendo for a while now, and honestly, the app itself is fine. Nothing amazing, nothing terrible — it does what it’s supposed to do. But the customer service? Absolutely awful. I don’t usually write negative reviews, but this experience deserves it. Shiela, in particular, has been one of the most unhelpful support reps I’ve ever dealt with. She never replies on time, never follows up, and never actually resolves anything. I’ve been waiting three weeks for a simple update and she still hasn’t bothered to come back to me. It’s like sending messages into a void. For an app that charges this much, you’d expect basic customer service — not radio silence. At this point, I honestly don’t recommend Okendo at all. The tool might be okay, but if something goes wrong, good luck getting anyone to actually help you.
Dec. 1, 2025
I’ve been using this app for quite a while now, and overall I’m really happy with what it can do. Unfortunately, the customer service has been disappointing. It’s a shame, because the software is quite expensive, and you’d expect the support to match that level.
Nov. 26, 2025
I’ve used several other review platforms, including Smile.io, Yotpo, and Stamped. Okendo offers all the benefits at a reasonable price, with an excellent customer support team and a great development team to assist with any issues. Our contact, Karen, is incredibly efficient and responsive, which made our website migration right before BFCM smooth and stress-free. I highly recommend Okendo!