Okendo: Reviews & Loyalty
Create Superfans with Reviews, Loyalty, Referrals & Quizzes
Rating
4.8
feedback
1,272
chart
#1,914
All reviews
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Jan. 26, 2026
Our customer success manager, Laura Gomez, has been ABSOLUTELY AMAZING! We are still trying to leverage Okendo to its full potential but we see a lot of positive impact on our business and retaining loyal customers.
Jan. 23, 2026
The Okendo Team has been great to work with. Karen was incredibly attentive and helpful during the onboarding process. Our integrations came together quickly and we're now off and running!
Jan. 14, 2026
Okendo’s customer support is essentially “here are the docs, good luck.” After almost a year as a paying customer, I contacted support because their Klaviyo review integration wasn’t working despite following the guides. Support confirmed there are no additional setup steps, no hands‑on troubleshooting, and no 1:1 help on my plan, only links back to documentation and group webinars. If something breaks or isn’t intuitive, you’re on your own unless you upgrade. That’s not support; it’s deflecting the customers.
Jan. 8, 2026
Joined the office hours with Amanda Calderon today and it was super helpful!!!! Really appreciate the Okendo support team!
Jan. 7, 2026
We have been using Okendo for Reviews and Loyalty for about 3 months. The software is very intuitive and easy to navigate. Their pricing is very competitive as well. Most importantly the customer service is excellent! My CSR Marrisa is always looking for ways to optimize/grow my account. Coming up with new ideas, and also checking in on performance to make sure we meeting or exceeding benchmarks. Highly recommended!!
Dec. 23, 2025
Our experience with Okendo has been significantly elevated since working with our new account manager, Laura Gomez. Her support has been instrumental in keeping us on track and ensuring we are using the platform to its full potential. Laura is proactive, highly knowledgeable, and thoughtful in her approach, taking the time to understand our brand, goals, and customer journey. She has guided us through optimising our review flows, refining our strategy, and identifying clear opportunities to improve performance. In particular, her recommendations around timing, segmentation, and on-site placements have helped us build a stronger, more intentional review ecosystem and increase our conversion rate for customer reviews. Laura’s strategic insight, paired with practical, actionable guidance, has made Okendo feel less like a tool and more like a true growth partner. We feel confident that with her continued support, Okendo will remain a key driver of trust, social proof, and long-term conversion for KOBA skincare.
Dec. 17, 2025
Really appreciated the support in improving our review integration on Shopify. Sheila was especially helpful and guided us through the process smoothly.
Dec. 17, 2025
The app itself works really well and does exactly what it promises, but what truly stands out is the support. The team is incredibly responsive, helpful, and genuinely cares about solving issues quickly. It makes a huge difference knowing there’s real human support behind the app. Highly recommended.
Dec. 16, 2025
Have been using Okendo to collect high quality verified reviews. It's easy to sort and filter reviews on site, helping nudge customers to purchase. Our rep Kelsey is always available, helpful, and proactive at sharing new features.
Dec. 16, 2025
Really happy working with Okendo. We've used their Reviews, Loyalty and Quizzes features. We've always found the platform easy to use. Also really happy with our Customer Success Manager, Kelsey. She's really supportive, attentive, knowledgeable and responsive.