Okendo: Reviews & Loyalty

We’ve had a great experience using Okendo’s Reviews and Quiz products! Both have been excellent tools, and their customer success team has been incredibly responsive and supportive along the way.

We initially started with just the reviews feature and never ran into any issues. Our dedicated Customer Success Manager has been great in helping us continuously improve the program. At one point, Okendo introduced us to their loyalty program. While they made a compelling case, we didn’t have the resources—or the immediate need—to make the switch. What stood out was that they never pressured us like many sales teams do. Eventually, we decided to give it a try as it offered a chance to consolidate several apps. The implementation team was fantastic (I'm looking at you Chelsea!). Knowing we’re a small team wearing many hats, they assured us the process would be low-effort on our end—and they absolutely delivered on that promise.

Laura is the best rep! Always so helpful.

I've loved working with the Okendo team. They're responsive and so on top of things.

Juan was awesome customer service help and did a great job helping me troubleshoot a custom code issue.

We use Okendo for reviews, surveys, and referrals. Laura Gomez provided great support when we needed it. A much more user friendly and cost effective platform than other competitors.

I have been dealing with Shiela in Customer Service She has been so helpful and patient as we learn more about what Okendo and Klavio can do Very exciting!

Okendo's been a great partner of ours for many years. We utilize both their Reviews and Referral solutions. Amanda was super helpful in our pre-holiday Optimization call. Highly recommend!

Amazing! service

Easy to use for reviews and surveys! helpful team and great addition to our shopify.

Top notch customer service helped me get things up and running quickly

The app offers much more than we could have imagined. And the support is top notch... Josh has always been very helpful, from the smallest to the most advanced issue to integrate the app with our brand seamlessly.

Great quiz-building app and awesome support from Amanda, who gave us lots of great optimization tips to make sure we're leveraging our quiz to its fullest effect. Highly recommend!

We’ve been happy with Okendo since switching from another platform. The integration with Shopify and Klaviyo was seamless and made setup easy. Some flows could be better supported natively from klaviyo. The backend is intuitive—moderating reviews, managing questions, and using features have been smooth experiences. Customer support has always been fast, knowledgeable, and genuinely invested in our success, and offering regular best-practice check-ins.I would recommend for anyone looking for a robust, customizable review solution that prioritizes both merchant and customer experience.

The support team is pretty fast, I got in an issue and they showed me how to fix it. The product is also very good.

Great review platform, excellent customer support from the team. Reasonable pricing for the function they offered.

Okendo has been incredibly helpful in getting our reviews program up and running, and we’ve been very happy with the platform and results so far! Karen has been amazing! — friendly, professional, and so supportive throughout the entire onboarding process. I was truly impressed by the level of care and support she provided. 10/10 would recommend!

Amanda is super helpful and I truly feel like my account is being monitored and taken care of. I appreciate your support

BEST REVIEW APP out there in terms of functionality and customer service. We switched from Stamped to Okendo, and ever since then our reviews have been much easier to manage. We’re also seeing more customers leaving reviews and engaging with them. 100% recommend! On top of that, they truly put a lot of effort into customer success. Our success manager, Steven, is A+, Regularly check in with us to offer solutions that they bring to us, and that we wouldn’t have thought of otherwise.

Okendo makes it so easy to get reviews, integrates with out tech stack seamlessly, is constantly rolling out new helpful features and provides great customer support. Our support specialist helps us tremendously to maximize our use of the platform and is so easy to work with. The team there is flexible and personable while delivering a solid product. Recommend.