Okendo: Reviews & Loyalty

We’ve been using Okendo for over 4 years and highly recommend it. The user experience on our site is seamless, and it’s incredibly easy for our team to manage on the backend. The integrations with Klaviyo and Shopify are smooth and reliable. We receive a high volume of photo reviews, which has been powerful for conversion. Okendo also continues to improve their platform with regular updates and new features that keep getting better.

I really love the app—especially the attributes you can add to the review tabs, which give customers helpful buying information. The quiz AI is also impressive, though I'm still testing it. Customer support has been amazing. Kenn went above and beyond to help me - which I rarely see in customer support nowadays, and Juan responded quickly and made me feel very welcome. Even minor questions were answered with care and enthusiasm. Big thanks to both! One suggestion: while it’s great that there's a generous free version for small businesses, I wish some basic features—like removing branding or adding a simple survey or quiz—were available at a lower-tier price. I'd be willing to pay more than I do now, but the pricing jump is too steep. You might be missing out on customers like me who would upgrade with smaller, more accessible steps.

Been using Okendo for a while now. Great on-site integrations, displays great on desktop and mobile, love their third party integrations, too. Makes it easy to publish your reviews on other platforms. Plus, their account reps are great, Laura, specifically was super helpful with checking in and optimizing our account to make sure we're getting the most value out of our plan.

Very easy to use and love how customizable it is!

I already have a similar app, but one of my suppliers sent me a review request and I thought it was better than the experience for my current review app so I thought I would trial it. I needed assistance with one issue and Josh provided super prompt and friendly assistance (he did it for me), so initial thoughts are I will give it a good few months before uninstalling my previous app (disabled) but first impressions are great, and the review features on the site look great and already have received some review responses :-)

I recently had the pleasure of meeting with Sheila from Okendo to discuss their Google Shopping Reviews integration and the suite of features they offer to boost sales. Sheila was incredibly knowledgeable, professional, and attentive throughout our conversation. She took the time to thoroughly explain how Okendo’s tools, including their seamless integration with Google Shopping, can enhance customer trust and drive conversions. Her insights into the platform’s capabilities, such as user-generated content and advanced analytics, were clear and tailored to our specific needs, making it easy to see the value Okendo brings to e-commerce businesses.

I have been very impressed with the customer and technical support during the migration to this platform. The team is fast and easy to communicate with, and the migration process went smoothly.

We had a shipping snafu and had to un-fulfill / cancel / re-fulfill a bunch of orders, and that made them ineligible for the sequence, because I forgot to hit "start" exactly on time. Oops. Jay at Okendo helped me understand what happened, and then did a quick and easy courtesy manual send to the few customers who missed the review request emails. Had a good interaction with the onboarding specialist too.

Sheila was very helpful in reaching our requirements which were specific based on indivdual concerns. She was fast in response times and straight to the point so thank you for your help! Much appreciated

Migrating onto Okendo for Product Reviews was pretty much a breeze, with some very helpful assists from the Onboarding team (shoutout Karen)! It's also been great working with Okendo to put together a Product Reviews plan that works for our business, with features we need, when we need them. Love this flexibility!

Love working with Okendo - they are wonderful!

We just launched our website and are very green when it comes to website development. We really needed reviews set up quickly, but had no idea what to do. The Okendo website was helpful. But we needed more assistance. Paulo was so very helpful and patient with all of our questions. He had great instructions and was great with our follow up questions as well. Very quickly we were set up and ready to go!

Okendo has been crucial in helping to grow our brand's reputation and better understand our customers. Working with the team through set up and implementation was extremely helpful and the user interface is easy to edit based on our changing needs. Okendo offers such a great array of features, and their quick customer support is also a huge plus! Highly recommend for any business big or small.

We’ve had an outstanding experience with Okendo. Not only is the platform incredibly easy to use and packed with powerful features for showcasing reviews, but their support team is truly top-notch. They’ve gone above and beyond to help us at every stage from onboarding to custom configurations. It’s rare to find a partner that’s this responsive, collaborative, and invested in your success. Highly recommend Okendo to any brand looking to build trust and drive conversion through authentic customer content.

I recently made the switch to Okendo and couldn't be happier, the ease of use, UI/UX are incredibly intuitive and user-friendly, especially compared to some of the other platforms I've worked with. They have an outstanding customer support team. From onboarding to ongoing account management, the experience has been seamless. Highly recommend!

Great support and product offering from Okendo - we use reviews, quizzes and surveys. Thank you to Laura and Amanda for helping optimize our account.

After using Yotpo for a years, we decided to make the switch to Okendo — and it’s been a fantastic decision. The platform immediately felt more future-proof, with a more intuitive interface and dashboard that makes day-to-day management easier and more efficient. One of the standout benefits is how lightweight and performance-friendly their technology is. We can display Okendo’s widgets across our site without any negative impact on loading speed — something that was a growing concern with our previous provider. Their onboarding team made the transition seamless, and customer support has been top-tier — fast, helpful, and genuinely invested in our success. It’s a more connected and responsive experience overall. Highly recommend Okendo for any growing brand looking for a robust, modern reviews and referrals platform.

We've onboarded with Okendo in the last six months and have been super impressed by the ease of the platform and consistent support we get from their team--shoutout Laura Ann! Their quiz product has been a game changer for us and has helped us better understand our customer's needs and how we can better provide for them. The platform is very user friendly and as a Shopify brand, the set up couldn't be easier. We were up and running very quickly and never looked back!

great customer support team, product works great!

Okendo’s support team has been amazing! They helped me get set up, gave great tips to boost conversions, and still have my back. The platform connects all my channels...website, Meta, Google, email, and TikTok so I never miss a review or referral. I highly recommend Okendo to any brand looking to grow with the power of reviews and smart integrations!